Jetts Fitness Reviews 26

Regarding the facility provided, I think it was satisfactory for me. If you are looking for guided training or professional training, I suggest trying their free trial first. However, please note that once you are on a minimum-term contract, it is very difficult to opt out. I had to relocate to a location where jetts weren't available. Despite offering them evidence of my employment, address, payslips, etc, Jetts refused to terminate my contract. When it comes to the minimum term contract, it is pure business, and there is no humanitarian basis. Especially if you are planning for a long-term contract such as their 18-month one. You will have to pay the pending balance in the contract before you can cancel the contract. Be very careful before signing into it, and MAKE SURE YOU READ ALL THE SMALL PRINTS.

Horrible payment policy…. If you’re late with your payment they won’t give you any time to fix it they immediately charge you a penalty and they don’t even let you know that the payment didn’t go through… and then if you don’t pay then penalize but not when someone is not even 2 days late they penalize you $10 extra

A shocking gym to deal with. My 15 yr old joined for $9 pw which I said I would pay for, by auto payment every Wednesday night. Every Wednesday MORNING they would try to take out $20 or more , not the quoted $ 9, and because my money wasnt in yet they would feel obliged to double (even once triple ) the amount after 6.30pm when my money went in. Incidentally the exact time I told them to take the money. After losing between 20 and 60 every frigging week I tried having it out with them by phone and in person. Either they were playing dumb or acting dumb because they never did understand why I was getting so angry.
I ended up refusing to pay them anything and of course getting sent to debt collectors. Pity, as I wanted to be taken to court so I could show the judge how much they ripped me off compared to what they quoted me.

The gym itself was passable though the clientele were extremely down market. I certainly wouldn't have wanted to work out with members who all look like Jake the Muss

Want to share my very poor customer service experience with Jetts Hammersmith gym. Company advertises itself as a contract free gym or “workout on your own terms” but in fact there are hidden fees behind no contract promises. Every big well known no contract gym policy allows you to cancel your direct debit few days before next months payment will be processed. In this case guys be aware!! U have to pay for one more month after u wish to cancel! Why? God knows why…for a smooth transaction I was told! Transaction to where Im sorry I want to cancel not to change to a different branch!
U were ticking a box with terms and conditions apparently, conditions u were asking about but they were never mentioned to you! Extremely disappointed with this experience and misleading information. Please be aware when u sign up

There payment arrangement system suck so bad. They will lure you in somehow if you change your card or something it is hard to pay. And panality over panality. It is so hard to change anything. Debt success is worst company to they use to take payment. 2 years experience. If you life is busy don't use them.I would not recommend anyone to use Jetts there are many better options available. Never make any contract with them. You will regret.