Andy Gibson was super professional from start to finish, his service was hassle free and his communication was spot on. I was indecisive and took a while to make up my mind on what i wanted and he had... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I applied on line and had John contact me. Such an easy going person to talk to and sort out you bike and finance. Always called back when I asked. Fantastic customer service and John should be me... Toon meer
Bedrijf heeft geantwoord
Andy Gibson managed the process and made it extremely smooth was really happy with his advice and service and extremely happy with my new vehicle. Andy was diligent and organised and made sure everyth... Toon meer
Bedrijf heeft geantwoord
I’ve had a great experience with Jigsaw. I would like to say a special thank you to Steve Goodyear who guided me through the whole process. He kept me fully updated through out (whether via call or vi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contactgegevens
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, Verenigd Koninkrijk
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4,8
Uitstekend
2K reviews
Heeft 29% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Terrible post sale customer service
Jigsaw finance have excellent communication and customer service during the purchasing process. However, if you have any after sales issue, you will never get hold of anybody. The phone lines for complaints is just an answer machine, despite me leaving multiple messages nobody has ever returned my calls. I first emailed with a complaint in November 2025, by February this has not been responded to. I emailed again in February 2026 (after countless voicemails left). Someone did reply to tell me that my issue had been resolved - the issue hasn't been resolved and I am yet to have a response to my follow up email. There is absolutely no consideration for customers once the deals have been set up.
The finance I have in place is with a company who also have TERRIBLE post sales customer service and my issue with the finance company has now been escalated to the Ombudsman.
21 februari 2026
Review zonder uitnodiging
Excellent services very efficient and…
Excellent services very efficient and always kept up to date along the way. Went above and beyond to get the job done. Will definitely use again.
20 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you, Robert! We're delighted to hear you had such a positive experience. Keeping our clients informed every step of the way and going the extra mile are things we take great pride in. We look forward to working with you again in the future.
Really helpful ..lovely guy very happy…
Really helpful ..lovely guy very happy with the whole process.no problems at all thank you very much
18 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Anthony.
We appreciate you taking the time to share your feedback. Providing a straightforward and supportive experience from start to finish is exactly what we aim for.
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance,
We appreciate you taking the time to share your feedback.
Very easy and straightforward to…
Very easy and straightforward to organise a finance deal with the help of Andy Gibson through jigsaw finance
14 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance. It is good to know the process felt easy and straightforward when organising your finance.
Jigsaw quickly sorted out my finance…
Jigsaw quickly sorted out my finance for a car, happy with them
6 februari 2026
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Wendy.
We appreciate you taking the time to share your feedback.
fantastic customer service always a…
fantastic customer service always a pleasure to work with reece and his oustanding respone time cant fault him and his team . highly recomended
16 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review and for your continued support.
We value the relationship we have with you and your team. Providing responsive, dependable service is central to how we work, and your recommendation means a great deal.
when speaking to them all you get is…
when speaking to them all you get is positive feedback and polite communication which is all i want
14 januari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, John.
Clear, polite communication is fundamental to how we work, so it’s good to see that reflected in your experience. We appreciate you taking the time to share your feedback.
Down to earth professional service…
Down to earth professional service which enabled me to achieve the loan that I wanted on the best possible terms. I was guided every step of the way by Keiren who knew exactly what it was I wanted and went out of his way to help me find it. This is the second time I have had Jigsaw help me and I would not hesitate to advise my family and friends to use them.
13 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review and for coming back to Jigsaw Finance, Chris.
We appreciate you highlighting the professional and straightforward approach you experienced. It is important that every customer feels clear and supported throughout the process.
Your recommendation means a great deal. Thank you again for choosing Jigsaw Finance.
Verry great!
6 februari 2026
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Marius.
Very helpful and efficient and quick
5 februari 2026
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance, Russell.
We appreciate you taking the time to share your feedback.
Antwoord van Jigsaw Finance
Thank you for leaving a 5 star review. We are glad to hear you were happy with the service.
Easy and Stright forward to deal with
Easy and Stright forward to deal with, kept me well informed through the whole process.
Top tier service
10 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review. We appreciate you highlighting how straightforward everything felt and that you were kept informed throughout.
Everything went very well
Everything went very well. I’m extremely happy with my prices. Everyone I spoke to on the phone was extremely polite & quick. I was able to speak to everyone like they were my friend & everyone also understood it’s an exciting time and said enjoy or something along the lines. Great & useful staff. I’m extremely pleased with everyone.
9 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Hi Ben,
Thank you for your review. It is great to hear everything went smoothly and that you were happy with your figures.
Feeling comfortable speaking with the team and being able to share in the excitement of a new car is exactly how the process should feel. We are glad you felt looked after throughout.
Antwoord van Jigsaw Finance
Thank you for your review. It is great to know the service felt fast, seamless and stress free from start to finish.
Brilliant
Jigsaw was brilliant throughout the whole process, Jordan was super friendly and helped through the paperwork signing process. Thank you so much jigsaw.
2 februari 2026
Antwoord van Jigsaw Finance
Thank you for your review and for choosing Jigsaw Finance. It’s great to hear you felt supported throughout the process and that the paperwork signing felt straightforward and clear.
Really happy the way my finance was…
Really happy the way my finance was arranged. Super nice,friendly agents,felt like I was talking to friends.
Spoke with George & Dillon,very professional.
7 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Thank you for your review and for sharing your feedback. It is good to hear that the finance arrangement felt straightforward and that the experience was friendly and professional throughout. We appreciate you choosing Jigsaw Finance and taking the time to leave a review.
Just Amazing 👏 the staff were so…
Just Amazing 👏 the staff were so friendly and made everything so easy
9 februari 2026
Review zonder uitnodiging
Antwoord van Jigsaw Finance
Hi Avril, thank you for taking the time to leave your review. Friendly, clear support and an easy experience are exactly what you should expect when dealing with us. We appreciate you choosing Jigsaw Finance and sharing your feedback. All the best, and thank you again.
They was very helpful and got straight…
They was very helpful and got straight on to find me a deal for a car many thanks
4 februari 2026
Antwoord van Jigsaw Finance
Thank you for taking the time to leave your review, Richard. We appreciate you choosing Jigsaw Finance and for sharing your feedback. Support that is clear, responsive, and focused on finding the right outcome is exactly what customers should expect when working with us. If you ever need help again in the future, the team will be happy to assist.
Antwoord van Jigsaw Finance
Thank you for your review, Karen. We appreciate you taking the time to share your feedback. Providing a professional and supportive experience is what customers should expect when dealing with us. If you need any assistance in the future, we’re always here to help.
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