John Bell & Croyden Reviews 307

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Apotheek
  2. Schoonheidswinkel
  3. Medicijnexporteur
  4. Farmaceutische producten groothandel
  5. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

307 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Lovely choice of beautiful soaps… Easy…

Lovely choice of beautiful soaps… Easy to order. Great website. Good packaging in a strong box. Arrived quickly with regular updates.. Wonderful service. Also answered a query straight away.

25 juni 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Jayne,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 1 van de 5 sterren

Complete Waste of money

Complete Waste of money, this wax got zero hold, just like a grease which doesn’t even come off hands, u gotta use handwash to clean. Tesco £5 wax is much better than this product. I would want refund as it’s not like it described

28 mei 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Ali,
Thank you for your feedback.

We are sorry to hear about your disappointment with the product you purchased from us. We strive to provide high-quality products and it seems like we have not met your expectations.

Please reach out to us at jbc@johnbellcroyden.co.uk and we will do our best to resolve the issue.

Kind regards,
Natalia,
JBC Customer experience team

Beoordeeld met 5 van de 5 sterren
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Edwina,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Speedy delivery and beautifully packaged

Speedy delivery and beautifully packaged

27 mei 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear gloria,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Good prices, fast delivery, thank you!

Good prices, fast delivery. Many thanks!

27 mei 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear CW,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Fast efficient service

Fast efficient service

27 mei 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Gary,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

The most wonderful company

The most wonderful company
I used to visit your beautiful store in London ,at least once a week , Now living in the depths of the country I don’t get to visit so much it’s great to be able to order on line and with the DPD delivery it’s perfect
Thank you

27 mei 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear customer,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Elodie,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

very efficient

very efficient. couldn't get the toothbrush heads
anywhere else. Such diverse stock - marvellous

24 april 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Patricia,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Fro,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Quality product and very good mail…

Quality product and very good mail order service

24 april 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Colin,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 1 van de 5 sterren

No one answers the phone then they cut you off

Having tried the pharmacy ten times this morning with no response to my phone calls I have no choice but to use a different establishment. I saw your response below, but you should update your opening hours online and have suitable information on your answerphone then rather than waste people's time.

20 april 2025
Review zonder uitnodiging
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Mrs Emma,

Thank you for your feedback.

We apologise for any inconvenience - our pharmacy was closed that day, as it was Easter Sunday, which may explain the lack of response.

We would be happy to assist you - please feel free to contact us during our normal business hours, and we'll do our best to assist you promptly.

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great service and price

Great service and price. Recommended

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Kevin,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Very quick and positive service

Very quick and positive service , will definately use them again

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Mrs Dale,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Good product

Good product, prompt delivery

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Shakirat,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

goods arrived well packed and in a…

goods arrived well packed and in a timely manner. all coomunication was good. prices competative

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Theressa,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Everything exactly as expected :)

Everything exactly as expected, thank you!!!

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Customer,

Thank you for your positive feedback!

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 1 van de 5 sterren

Expiring items

Purchased item expiring in the next few days

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear JD,

Thank you for your feedback. We're sorry to hear about your experience.

We've already been in touch with you regarding this matter and offered either a full refund or a replacement for the items. A return label was sent to you so the items could be returned, but as of now, we have not yet received them. Once the return is completed, we'll be happy to proceed with the resolution.

Please don't hesitate to reach out if you require any assistance.

Kind regards,
Soraia
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Brilliant service and easy way of…

Brilliant service and easy way of online shopping.

25 maart 2025
Logo John Bell & Croyden

Antwoord van John Bell & Croyden

Dear Elzbieta,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

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