John M Lewis & Co Reviews 54

Excellent comunication from the start, helpful, knowledgable, professional and caring. Always on hand if I had any questions. Would definately recommend. Thank you Jacqueline and your team.

Brilliant service from Emma in selling my house, to a demanding difficult buyer. Keep everything calm and delivered a smooth transaction. Thankyou

We decided to use John M Lewis following such a fantastic experience when we purchased our house 4 years ago in order to write our Wills. Another fantastic experience, Jemma was professional throughout and really took the time to explain everything in detail to ensure a thorough understanding. We would definitely recommend this company and it’s services.

Really poor experience overall. I was constantly chasing for updates.
The sale ended up taking over six months, which is crazy considering there was no chain, so it should’ve been straightforward.

Because it was dragging on so long, I actually changed my mortgage rate to try and get a better deal and luckily I did, because we only completed two days after the original date. They even asked me to look for an extension before realising one had already been done.

I know the sellers solicitors weren’t great, but I honestly think if John M Lewis had been more proactive, we’d have completed a lot sooner. The whole thing just felt really unorganised and stressful.

Dreadful experience selling 3 bed terraced house, no chain, to cash buyer took 6 months!
Lack of communication, no response to emails, delays in processing documents we'd hand delivered.
Slightly redeemed when Jo took over our case from Larissa.
Would still NOT recommend.

Our experience with this firm for conveyancing was very disappointing from start to finish. Communication was inconsistent, and we often had to chase for updates or clarification on important matters. The process became drawn out and frustrating, and unfortunately, we never ended up completing our move.

While I can’t say for certain that the issues were entirely down to the solicitor, I do feel that a more proactive and responsive approach might have helped achieve a better outcome. Overall, it was a stressful experience, and I wouldn’t choose to use this firm again for conveyancing.

We recently used John M Lewis & Co Solicitors and were incredibly fortunate to have Kimberley Slater take over our case. From the moment she became involved, everything changed for the better. We had previously been so dissatisfied with how our matter was being handled by our former solicitor, Sanni Olakunle, that we were seriously considering leaving the firm and submitting a formal complaint. However, Kimberley’s professionalism, determination, and compassion completely turned things around — she restored our confidence almost immediately.

This was a highly time-sensitive and emotionally charged matter, yet Kimberley approached every challenge with remarkable focus, efficiency, and commitment. She went above and beyond to drive progress, maintaining clear communication and ensuring that no detail was ever overlooked. Her precision, proactivity, and ability to keep everything moving under immense pressure were nothing short of outstanding.

Kimberley combines exceptional technical expertise with genuine empathy — a rare and invaluable quality. Her calm, organised approach and sincere care for her clients transformed what had been an extremely stressful experience into one that felt manageable and fully supported.

We cannot thank Kimberley Slater enough for her hard work, professionalism, and unwavering dedication. She is an absolute credit to John M Lewis & Co Solicitors, and the firm is extremely fortunate to have her. We would not hesitate to use their services again purely because of the trust and respect she has earned through her exemplary conduct and exceptional results.

I can’t thank Georgina and Team Gillott enough for the excellent service they provided throughout the Transfer of Equity on my home. Despite several challenges caused by my mortgage company, Georgina was thorough, clear in her communication, and followed up regularly to chase the process. She contacted me to provide updates (and sometimes non-updates through no fault of her own) frequently and I found her extremely friendly and understanding through such a stressful process. I would highly recommend Georgina’s team and John M Lewis for conveyancing matters, and will be returning to them in the future!

When advised to use John F lewis by the estate agent, I was a little concerned. Only because I had believed that solicitors who deal with a lot of conveyancing sit on files for ages. NOT this company. Jackie has been brilliant, even when the money was delayed, no fault on their part. We have been kept in the picture when needed. Which to me was wonderful. I didn't want/need every tiny thing being brought to my attention. Jackie (did what it says on the tin) and just got the job done. Sold on 11th July. All sorted by 26 th Sept. Wondereful. Thank you Jackie and your team.

Jacqueline Byrd at John M Lewis is awesome. She saved the day, and pulled back my sale and purchase from falling through, after two prior solicitors let me down. Wasted months of time with Gorvins Residential LLP who did nothing, and Setfords who made me fill in all of the forms only to tell me they couldn't take my case. Jacqui did everything in a few weeks. Was very responsive by email and phone. I always felt like she had time for me. There was no hiding behind a corporate veil - this is a down to earth solicitor who gets the job done well and good. Will definitely use for my next transaction, and would strongly recommend this solicitor over any online or large organisation.

Excellent service, I have used John M Lewis several times selling and buying properties. I have had a few complications along the way and Jacqueline Byrd has dealt with these swiftly and pushed the sales along.
Would highly recommend as communication is always impeccable and feels like they are solicitors who want to actually give a good service and help you with the selling or buying of property!

Jacqueline and team were on it! We found them to be reactive, personable and professional throughout the whole journey. We would definitely recommend.

Fantastic organisation and a pleasure to deal with. Jacqueline was professional and great with communication throughout, such an easy and hassle free purchase. Highly recommend

Jo Simpson and Karen Swain managed my property sale with all the professionalism, courtesy and reliability you could ever want. Definitely recommend and would use again.

Great company to deal with, Jacqueline Byrd was fantastic when we were selling our house and buying another. She was helpful and really communicative. She did everything she could to keep things moving along quickly and smoothly. Highly recommend.

Highly recommend, this was my first time buying a house and everything ran smoothly.

I was recommend to use this company by my estate agent and both times Jacqueline Byrd has acted for me, nothing is too much trouble for her, she is more like a friend than a solicitor, her and her team has made the whole process go through smoothly, always keeps you updated and responds by phone or email, in most cases the same day, would highly recommend Jacqueline and her team

From initial contact through to contract exchange and completion the conveyancing services provided were excellent and extremely professional. I particularly liked the approach of our solicitor, Jacqueline Byrd, who provided continual updates and reassurances throughout the sales process. I would highly recommend this law firm and will definitely chose them again to represent me in any legal matters.

Thank you so very much Jacqueline and Team Byrd you are simply the best 😀👍😀

I honestly cannot fault Jacqueline at John M Lewis & Co. From the very first introduction she has been professional, personal and incredibly efficient. She managed the whole conveyancing process seamlessly for us being proactive with excellent communication and I can't thank her enough. Highly recommend.

We have now used John M Lewis twice for our house sale/purchases. We could not ask for a more professional and helpful company.
Jacqueline has been the absolute best and most thorough solicitor we have ever used and makes the whole process of selling and buying a lot less stressful! We are so glad our paths have crossed and we will be using her again.

Thank you 😀