They suck and I would advise to not use them at all. I spend more time on the phone or chatting with them than I actually do on submitting payroll or clock ins. They are awful. I am looking for a new... Toon meer
Bedrijf heeft geantwoord
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Homebase has been a game changer for our business. It’s easy to use and has made scheduling, time tracking, and team communication so much more efficient. Our team picked it up quickly, and customer s... Toon meer
Bedrijf heeft geantwoord
DO NOT HAVE TWO JOBS ON HERE! Been using this app for a while with one job and it worked just fine. Recently got a second job that uses the same app, but wasn’t able to set a separate availabilit... Toon meer
Bedrijf heeft geantwoord
Overall, very happy with the app. It's way easier to use than the other popular one in the app store. I've used the payroll platform for one of my concepts, and it worked great! Definitely recomme... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Contactgegevens
Pacific Ave 1800, 94109, San Francisco, Verenigde Staten
- joinhomebase.com
3,4
Gemiddeld
159 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Worst Customer Service Experience Ever
Their customer service seems great until you’ve run your first payroll and then they abandon you. I did the W2 preview on 12/10/25 and found that every single box on the W2s had the wrong amounts. I have been trying to get them to correct this ever since. Any time you chat or talk on the phone with a real person, they can’t actually help you with anything. All they ever do is say they’ll ping the department in charge of my support request. I’ve been tossed around between support, taxops and payroll. Yesterday, 1/26/26 the employees were sent emails from Homebase to view their W2s and they are still incorrect. Of course the employees are freaking out since the W2s say they made 3 times as much money as they actually did. Something got screwed up after the transition from ADP. The amounts they had me verify before I ran my first payroll were correct and now suddenly they’re all wrong. The agent I spoke to today, 1/27/26 said all she could tell me was that she was sorry and that my corrections were sent to their banking partner to make the corrections. She offered to let me speak to a manager but said they wouldn’t be able to tell me anything different. No one can even promise me that they will be fixed before the deadline and I’ve been trying to get this resolved for over a month. There’s no excuse for not being able to correct this sooner. This is the worst customer service experience I have ever had in my life. I should have done the W2s myself. I would have saved so many hours that I have spent trying to get this resolved.
Homebase, in response to your reply: I was just told that it would take 6-8 weeks to receive corrected W2s so you are lying when you just told me that they would be fixed before the filing deadline.
25 januari 2026
Review zonder uitnodiging
Antwoord van Homebase
Anna, we’re so sorry for this experience—this is absolutely not the level of service we want you to have, especially when it comes to something as critical as your team’s W-2s. We understand how important it is for this information to be accurate and timely, and we’re truly sorry for the stress this has caused you and your employees.
We want you to know that we’re confident this will be resolved before the filing deadline. If you’ve scheduled a manager callback, you should be hearing from us shortly—we’re prioritizing cases like yours and doing everything we can to get it right.
Thank you for your patience and for sticking with us through this. Your feedback is being heard, and we’re committed to fixing this. 💜
I called today to get W2s for my staff…
I called today to get W2s for my staff since I did not see anywhere on the portal. It says they are closed today due to holiday. Holiday was yesterday for MLK day.
I am so much planning to join either SurePayroll.com which has better customer service, economical plan as well as easy web interface or checking with connectteam.com
Dev
20 januari 2026
Review zonder uitnodiging
Antwoord van Homebase
We’re so sorry for the confusion and really appreciate your feedback—it helps us get better. W-2s will be available starting January 23, 2026, so they wouldn’t be visible just yet. Also, we were open on MLK Day, so the message you received is unexpected.
Please reach out through the support tab in the app or on our website so we can take a closer look and help clear things up. We’d love the chance to make this right.
Thank you for being the best part of Homebase 💜
RUN DO NOT WALK AWAY
RUN DO NOT WALK AWAY.
You just always regret going with a no-name. Stick with one of the big guys for payroll, people. Extensive website issues, unreasonable and overreaching security requirements, just make for a difficult and time-consuming experience. You're paying for a service that is supposed to save you time and irritation, not create more.
Regarding business's response: My frustrating hour+ long experience with your customer service with no real resolution is what spurred me to write this review in the first place.
7 januari 2026
Review zonder uitnodiging
Antwoord van Homebase
We’re really sorry you had such a frustrating experience—that’s absolutely not the standard we set for our customers. We truly appreciate you taking the time to share this feedback. It helps us get better.
We’re always working to improve our payroll service and would love to hear more about what didn’t work for you so we can make it right. If you're open to it, please reach out to us at help@joinhomebase.com
.
Thank you for being the best part of Homebase 💜
Excellent for Scheduleing. Once payroll starts going wrong BE VERY CAREFUL.
Homebase works well for scheduling and communication, but their payroll setup was incorrect despite providing proper tax documents. Over four quarters, issues worsened, including a missed Q3 payment that took two months to resolve. Although they reimbursed fines and fees once, they didn't the second time. Switching payroll providers mid-year is complex, so I stayed. I'm still getting conflicting messages from Homebase—frontline support says my account needs fixing, while management claims everything is fine. I have records showing ongoing problems and their inability to process L&I paperwork properly.
Update: 1/12/2026. Reached out again. Still dont have Q3 resolved. Still getting two different lines of e-mails one from front line and another from Mangers that give me different messages. Q4 is being filed there is now a unknown filing for $377.98 for federal unemployment tax with one employee. They have no explanation as of yet 7 days later. Response: That seems strange let me get an explanation...
31 oktober 2025
Review zonder uitnodiging
Antwoord van Homebase
We’re truly sorry for the frustrating experience you’ve had. That’s not the level of service we aim to provide, especially when it comes to something as important as payroll and tax accuracy. We appreciate you sharing this feedback—it helps us get better.
We want to make things right and ensure your account is fully resolved. If you're still seeing issues or getting conflicting messages, please reach out through the support tab in the app or email us directly at help@joinhomebase.com
. Our team is here and ready to help.
Thank you for being the best part of Homebase 💜
Greatly Disappointed with Customer Service
I was a happy customer for 2 years, and I am even listed on their website with quoted positive reviews. Today marks the 8th week of them avoiding me completely when trying to get their help with a payroll tax issue. The IRS is penalizing me with daily interest for a misfilled payroll tax payment HomeBase made on my behalf. I brought this their attention 8 weeks ago, and nothing. Email is the only way they will address the issue, and no response what so ever. I will be leaving asap and highly disappointed.
29 december 2025
Review zonder uitnodiging
Antwoord van Homebase
Andrew, we’re incredibly sorry. You’ve been a valued customer and advocate for Homebase, and you deserve much better than the experience you’ve had. We deeply apologize for the lack of response and the stress this has caused—especially when it involves something as critical as a payroll tax issue.
Thank you for sharing this feedback. It’s painful to hear, but it’s what we need to improve. We want to fix this and make things right. Please reach out again to help@joinhomebase.com
and include “ATTN: Escalation” in the subject line so we can prioritize your case immediately.
We’re genuinely sorry for the frustration and delay. Thank you for being the best part of Homebase 💜
We’ve been usinHomebase Needs to Address These Problems Immediatelyg Homebase for our…
We’ve been using Homebase for our business, and unfortunately we’ve experienced serious issues that have not been resolved. The most concerning problem has been unauthorized withdrawals from our account, followed by long delays and a lack of clear communication when trying to get answers.
Cases remain open for extended periods with no updates, and we’ve had to repeatedly follow up just to get basic information. For a platform that handles payroll and sensitive financial data, this level of inconsistency is unacceptable.
We hope Homebase takes these concerns seriously and improves their security, transparency, and support response times. Businesses rely on accurate, trustworthy financial handling, and these issues have caused unnecessary stress and disruption.
23 december 2025
Review zonder uitnodiging
Antwoord van Homebase
We’re truly sorry for the serious issues you’ve experienced and the stress it’s caused. That’s not the standard we aim for, especially when it comes to something as important as payroll and financial trust. Thank you for raising these concerns—it’s feedback like yours that helps us improve.
We hope the situation has been resolved, but if you're still facing any issues, please don’t hesitate to reach out through the support tab in the app or by emailing us at help@joinhomebase.com
. We’re here to help and want to ensure you get the support you deserve.
Thank you for being the best part of Homebase 💜
Antwoord van Homebase
Thanks for the 5 stars, Wyatt! We're proud to support hardworking teams like yours and honored to be part of your workday. Here's to making every shift smoother. Thank you for being the best part of Homebase !
The only reason I am giving a one star…I wanted to give a negative 10
The only reason I am giving a one star is you would not let me give 0 stars.......THIS WAS THE WORST ...."WORST EXPERIENCE " i HAVE EVERY HAD WITH A COMPANY AND THEIR SUPPORT !!! I am an engineer with 45 years of experience and NEVER EVER SEEN SUCH HORRIBLE WAYS OF LOCKING YOU IN !!!! WORST YET TRYING TO GET IT TO DELETE !!!!!!!
20 november 2025
Review zonder uitnodiging
Antwoord van Homebase
We’re so sorry to hear about your experience — that’s definitely not what we want for our customers. We truly appreciate your feedback, as it helps us improve both our service and support. If you still plan to use Homebase, we’d love the opportunity to make this right and learn more about what happened with customer support. Please reach out through the Support tab in the app or email help@joinhomebase.com
so we can review your account and assist directly. Thank you for being the best part of Homebase !
Horrible company to try and end a…
Horrible company to try and end a relationship with. After terminating our agreement, they continued to charge my credit card every month. I would call my cc company and they would credit the charge back, but after 4 months of doing that the only way I was able to stop the charges was to close down my credit card. Very disappointed in Homebase
6 november 2025
Review zonder uitnodiging
Antwoord van Homebase
We’re so sorry to hear about your experience — that’s absolutely not what we want for any of our customers. We completely understand how frustrating this must have been and truly apologize for the inconvenience. We’d like to verify whether you were able to reach out and speak with someone from our team, as we would have wanted the chance to fix this issue right away and make things right. Please email us at help@joinhomebase.com
so we can review your account details and ensure everything is fully resolved. Thank you for being the best part of Homebase !
Life is better with Homebase
Life is better with Homebase. As a small business owner with limited time and a growing team, I’ve tried a number of tools to manage everything from scheduling to payroll, none have delivered quite like Homebase. It has become an indispensable part of our daily operation! THANK YOU Homebase 💛
8 oktober 2025
Review zonder uitnodiging
Antwoord van Homebase
Thank you so much for the incredible 5-star review, Christine! We’re truly honored to hear that Homebase has made life easier for you and your growing team — helping small business owners save time and simplify their day-to-day operations is exactly what drives us. Your kind words and trust mean the world to our team. Thank you for being the best part of Homebase 💜
Big fan of the payroll feature
As a small biz, Homebase has been great helping me save quite a bit of time and cost managing my employees. Big fan of the payroll feature as I find that to be the most tedious and they've done a great job building that. Quick to answer support as well which is always a plus.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Homebase
Thank you so much for the 5-star review! We’re thrilled to hear that Homebase has helped your small business save time and costs, and that you’re a big fan of our payroll feature — we know how tedious payroll can be, so it’s wonderful to know it’s making things easier for you. We also love hearing that our support team has been quick to help when needed. Thank you for being the best part of Homebase 💜
User-friendly
7 oktober 2025
Antwoord van Homebase
Thank you so much for the 5-star review! We’re so happy to hear that you find Homebase user-friendly — making work simple and easy to manage is exactly what we strive for every day. Thank you for being the best part of Homebase 💜
Love HB, not the add ons....
I love homebase, but I don't like all the upgrades required to customize my schedule. For example, if I want to organize schedule by department, I have to pay $70/month. Seems outragous....
7 oktober 2025
Antwoord van Homebase
Thank you so much for sharing your feedback with us — we’re truly sorry to hear that you’re not happy with the pricing packages. We completely understand how that can feel, and we want you to know that while department scheduling is included in our PLUS plan, that plan also offers many other great and helpful features designed to save time and streamline your operations. If you’d ever like to give PLUS a try risk-free, please reach out to us through the Support tab in the app or email help@joinhomebase.com
, and we’ll gladly give you a one-month free promo so you can explore the full value of the plan before committing. Thank you for being the best part of Homebase 💜
As a non profit it is a low cost option…
As a non profit it is a low cost option in order to use a virtual time clock for our employees.
7 oktober 2025
Antwoord van Homebase
Thank you so much for the 5-star review! We’re so glad to hear that Homebase has been a low-cost and effective solution for your nonprofit’s virtual time clock needs — it means so much to know we’re helping your team save time and resources while focusing on the work that matters most. Thank you for being the best part of Homebase 💜
Poor Support…
I cannot seem to get help from the automated chat and no one ever seems to call back. It is very frustrating for your clients! We hve no other recourse but to be in the hands of your AI service!
30 september 2025
Antwoord van Homebase
We’re so sorry for the poor support experience you had—that’s not what we want for our customers. We do our best to call back as soon as possible, and we’re sorry that didn’t happen in your case. Please try requesting a call again, and hopefully we can get back to you sooner. You can also email us at help@joinhomebase.com
for support in the future. Thank you for being the best part of Homebase 💜
Antwoord van Homebase
Thank you for the 5 stars ⭐️. We’re so glad you’re enjoying Homebase—and yes, how great is it that you can get so much support for your team for free! We’re here to make work easier and keep things simple and affordable for small businesses. Thank you for being the best part of Homebase 💜
Small Business Success!
Homebase has made my first small business so easy! From time clock, to scheduling, to HR support. LOVE this experience!
30 september 2025
Antwoord van Homebase
Thank you for the amazing 5-star review ⭐️. We’re so happy to hear that Homebase has helped make running your first small business easier—from time clocks to scheduling to HR support. That’s exactly what we’re here for: to take the stress out of the everyday so you can focus on building your success. We love being part of your journey. Thank you for being the best part of Homebase 💜
Has made my job with scheduling so much…
Has made my job with scheduling so much easier. I am able to track my labor which is a great asset. Employees are able to see their schedule, work hours and schedule off which eliminates the questions.
20 augustus 2025
Antwoord van Homebase
Thank you for sharing your experience ⭐️. We’re so glad Homebase has made scheduling easier and helped you track labor more efficiently. It’s great to hear your employees can see their schedules, hours, and time off clearly—that’s exactly what we want, fewer questions and more clarity for everyone. Thank you for being the best part of Homebase 💜
Easy to follow the program is structured
26 september 2025
Antwoord van Homebase
Thank you for the 5 stars ⭐️. We’re so glad you find Homebase easy to follow and structured—that’s exactly what we aim for. Making things simple and organized helps teams focus less on the details and more on working together. Thank you for being the best part of Homebase 💜
The messaging app is very bad should…
The messaging app is very bad should work like slack or google chat but it’s very glitchy. Also IPad app for time clock always glitches has to be force closed and restarted to work. Creates list of timesheet errors
30 september 2025
Antwoord van Homebase
We’re so sorry to hear about the issues you’ve run into with messaging and the iPad app—that’s not the experience we want for you. We’d love the chance to take a closer look and work to fix this for you. Please reach out through the Support tab in the app or email help@joinhomebase.com, and our team will be ready to help. Thank you for being the best part of Homebase 💜
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