Hi haven't placed an order yet ans ive had an awful experience with another provider who will not refund or respond to emails as my meds have run out and no video call available for three weeks. Anyw... Toon meer
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Finally, a company that makes it affordable to continue my weight loss journey! I'd plateaued with my weight loss so I decided I truly needed help. Levity has been that help. I'm 3+ weeks into treatme... Toon meer
Bedrijf heeft geantwoord
Cannot emphasise enough the communication and ease of usage. Any query’s I have had have been answered in a timely manner, information emails sent out regularly but not too often. Website is very user... Toon meer
Bedrijf heeft geantwoord
so far awful... ordered Monday 21st April and still waiting for approval paid a lot of money for rubbish service! Emailed them and they said 1-4 business days for processing which has now been 5 d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Levity
Geschreven door het bedrijf
Lose weight and keep it off.
Levity is an evidence-based, online weight loss management service.
We offer GLP1-s weight loss injections for a monthly subscription, including clinical support and ongoing weight management guidance.
In stock in the US: Mounjaro, Ozempic, WeGovy and Compounded Semaglutide (from $225/month)
In stock in the UK: Mounjaro and WeGovy.
Together, we're here to help you achieve your weight loss goals.
________________________________________
How the Levity program works
1. Take our online consultation. Based on your answers, we'll recommend you the right medication.
2. Send us proof of your BMI. Upload a photo of yourself to allow our prescribers to assess your suitability.
3. We review and issue your prescription. It's all included in the cost of our program.
4.
Get your medication and start treatment. Your full membership starts. We're here with all the ongoing support you’ll need on your weight loss journey.
________________________________________
Contact Information
🇬🇧 - Email / +44 20 7046 0307
🇺🇸 - Email / +1 (855) 644-0928
Contactgegevens
Verenigde Staten
- joinlevity.com
4,1
Goed
2K reviews
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First month went fine but it has been…
First month went fine but it has been almost 3 weeks since I’ve been out of medication even though I was already charged for the 2nd month
19 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Hunter,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We're sorry to hear about the delay in receiving your second month of treatment. That’s certainly not the experience we aim to provide. We’d love the opportunity to look into this for you and ensure you get the support you need.
For any further assistance, feel free to contact our customer support team at care@joinlevity.com or use the chat option on our app for immediate response. We're here to help!
Kind regards,
Levity Support Team
Great service and follow up
I started with Levity in November 2024 and have had fabulous customer service. Their patient care providers are well informed and helpful. The prescription is adjusted according to my needs and I have received my shipments without fail. I was going to be traveling and needed an adjustment in my delivery date. This was handled efficiently and with only a few minutes on the phone with one of the support coordinators. I would wholeheartedly recommend Levity as a company.
15 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Teresa,
Thank you so much for taking the time to provide such thoughtful feedback on your experience. We're thrilled to hear that you've had a positive interaction with our team and we were able to accommodate your travel needs so smoothly. We truly appreciate your recommendation!
If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Levity Support Team
It started off great the first dosage…
It started off great the first dosage no issues at all but for my next dose, there is no accurate communication unless I reach out about where my prescription is. I get messages saying that it’s coming. It’s on the way. It never showed up. It still hasn’t showed up I’m not sure what’s going on. Tired of calling to figure it out.
19 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Chantel,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your concerns. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
For any further assistance, you can contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
I have not received my prescription 3…
I have not received my prescription 3 weeks into my 4th month. Although I was charged for it. I feel like the 3rd month supply was a placebo not effective at all!
19 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Tom,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your recent concern. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
For any further assistance, contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
Levity has amazing communication and…
Levity has amazing communication and fast delivery.
18 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello J,
Thank you for taking the time to provide such great feedback on your experience. We're happy to know that our communication and delivery have met your expectations.
If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Levity Support Team
Levity has made this experience…extremely easy!
Levity has made this experience extremely easy. Orders are on time, their customer service is prompt, consistent and helpful. Overall a wonderful weight loss experience.
18 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello,
Thank you for taking the time to provide feedback on your experience. We're thrilled to hear that your journey with Levity has been smooth and that our team has been consistently helpful. We wish you continued success and we truly appreciate your kind words.
If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Levity Support Team
Antwoord van Levity
Hello,
Thank you for taking the time to provide such kind feedback. We're so glad to hear that our customer service has been helpful. We truly appreciate your support and are always here if needed.
If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Levity Support Team
Honestly did nothing
Honestly did nothing. I felt sick the first month and bc of that last maybe 5 lb water weight but she 3 months still not losing even though o gave up drinking for lent which should have helped even more. Not happy at all. Actually gained overall a couple pounds
18 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Mary,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your concerns. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly.
For any further assistance, contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
I have had little side effects
I have had little side effects. Was constipated, but I take 2 stool softness in the morning and night. I am concerned about my next delivery, the date keeps changing. The first one was the 14th, then the 15th and so on. Now it is sayinging the 19th.
2 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Kim,
Thank you for sharing your experience and for taking the time to leave a review. We're glad to hear that side effects have been minimal and that you've found a routine that works for you.
If the delivery date is still unresolved, please feel free to contact our customer support team at care@joinlevity.com or use the chat box on our Levity app for immediate response. We're here to help!
Kind regards,
Levity Support Team
Dropped the ball
Lack of availability with medication and was told I'd get a substitute-which was fine... 1 week later I reach out because, why haven't I gotten the substitute medication? Then the same day, magically, I get a "your prescription has been prescribed "
Since being subscribed with Levity from Oct 2024, this has been my first huge disappointment.
18 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Dee,
Thank you for taking the time to share your feedback. At Levity, we genuinely value every review as it helps us improve and better support our patients.
We’re very sorry to hear about the delay and the lack of clear communication surrounding your prescription. We understand how important timely updates and dependable service are, and we truly regret the inconvenience this caused. While your prescription was adjusted to help prevent extended delays, we recognize that the transition could have been communicated more effectively.
We’d appreciate the opportunity to make things right. If you’re open to it, please reach out to our customer support team at care@joinlevity.com or connect with us via the chat box on our website. We’re here to help and ensure you feel supported every step of the way.
Kind Regards,
Levity Support Team
Unable to dispense medication or provide update. Missed dose now
I had received great service from Levity UK, however they are having logistical issues, and although I have paid, they can’t dispense the medication, or update ok when they will. I was due a weight loss injection today, but will now miss the dose and therefore impact the success I had been having experiencing. Really disappointing and will likely look for a new provider.
Update - levity delivered my medication a few days later. Will give them another chance and hope this was a one off. Medication and support are great, but not dispensing in time is a big concern for me.
18 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Phil,
Thank you for your feedback. You've reached Levity US. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Kind regards,
Levity Support Team (US)
Horrible communication
My order has been approved since 3/31. I have been told it was dispatched for shipping since April 8th. Since that time, my prescription has been changed yet still hasn’t shipped. Mind you, this has been paid for since original order has been approved. Communication could be much better and true expectations would be helpful. Not being told multiple times that my order will ship in 7-10 days and then starting over. This has never happened before. Prior to this experience I have had great service.
8 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Carrie,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’re very sorry to hear about the delays and inconsistent communication regarding your recent order. We completely understand how frustrating it can be, especially after previously having great service. You’re absolutely right that clear and accurate expectations are essential, and we regret that we missed the mark for you this time. While your prescription was updated to help avoid extended delays, we recognize that the timeline and communication surrounding this change could have been more transparent.
We’d be grateful for the chance to look into this further and ensure things are back on track. For further assistance, feel free to contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
So far
So far, my experience has been very positive. Treatment is working and I would recommend to anyone thinking of starting.
17 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Rebekah,
Thank you for taking the time to provide feedback on your experience. We're so happy to hear the treatment is working well for you and that things have been going positively. We truly appreciate your recommendation and for choosing us to be part of your journey!
If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Levity Support Team
Easy to use
This weight loss program is great for me because it’s easy to use and I have no side effects
15 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Chastity,
Thank you for taking the time to provide such kind feedback on your experience. We're thrilled to hear that the program is working well for you and that it's been easy to use with no side effects.
If you ever need any assistance, feel free to reach out. We're here to help!
Kind regards,
Levity Support Team
Haven’t really lost more than 1 pound…
Haven’t really lost more than 1 pound in one month and they’re delayed in my shipping for the upcoming month… not the best experience so far.
17 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Nicole,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve followed up with you via email with more details about your concerns. Please check your inbox when you have a moment, and don’t hesitate to reach out if you have any additional questions or concerns.
Feel free to contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
My medication is several weeks behind…
My medication is several weeks behind in shipping. Repeated inquiries regarding the delay have either been brushed off or answered with false information. Three weeks after my last check in, Levity finally admitted that the entire prescription was changing. It is now 5 days past that update, and the medication still has not shipped. The whole situation has been handled very poorly, especially since previous messages from Levity indicated that a plan was in place to handle changes due to the shortage.
17 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Jennifer,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve followed up with you via email with more details about your order. Please check your inbox when you have a moment, and don’t hesitate to reach out if you have any additional questions or concerns.
Please feel free to contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
I am eating less and I do not crave…
I am eating less and I do not crave sweets as much.
17 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Rhonda,
Thank you for taking the time to provide feedback on your experience. We're happy that the treatment is helping with your cravings and appetite. It's great to know you're feeling positive results!
If you ever need support or have any questions, don’t hesitate to reach out. We're here to help!
Kind regards,
Levity Support Team
Amazing from the start would 100%…
Amazing from the start would 100% recommend levity support is amazing !!!!
17 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Esther,
Thank you for taking the time to provide such positive feedback! We're thrilled to hear that your experience with Levity has been amazing, and we truly appreciate your recommendation.
If you ever need assistance, feel free to reach out. We're here to help!
Kind regards,
Levity Support Team
My prescription changed and it's now…
My prescription changed and it's now going on 3 weeks that I have been waiting for it. I sent a message via the Contact Us and I've not got a reply but did get a message asking me how satisfied I was with the service I got from Courtney. I haven't been contacted by anyone from Levity except to say Rx has been changed which I figured that was why it was already a week late yet prior to that I was emailed saying that it had been shipped (April 6th) and that it was paid as well. So it wasn't really shipped and the new Rx has been approved but .....still not shipped, going on 3 weeks. I do hope you make this right because I have paid for something that I haven't received and there are plenty of places to purchase the same thing from, and at a lower price in fact.
16 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We have reached out to you via email to provide more information on your concerns. Please check your inbox and junk/spam folder. If you do not receive it, please reach out to us.
For any further assistance, please feel free to contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
So far everything is going in the right…
So far everything is going in the right direction! Happy with my journey so far!!
16 april 2025
Review zonder uitnodiging
Antwoord van Levity
Hello Mitch,
Thank you for sharing your feedback! It's great to hear that things are moving in the right direction and that you're pleased with your journey so far.
If you ever need assistance, feel free to reach out. We're here to help!
Kind regards,
Levity Support Team
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