I can’t get them to reply to their email I want order cancelled and subscription due to false advertising and pricing . I have contacted my attorney and sent all the correspondence . I will not h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been using Sprout for 2 months, I really had just 10 pounds to lose. The Sprout site was easy to use they took an assessment prior to prescribing the medication meds were sent promptly and in p... Toon meer
Bedrijf heeft geantwoord
I cannot get a response to cancel and there is no CANCEL SUBSCRIPTION button in the account profile - anywhere. I’ve emailed twice and the phone number is a voicemail box with no replays. Do not purch... Toon meer
Bedrijf heeft geantwoord
I had a rocky start with Sprouts, learning that I had paid for my initial monthly supply of GLP-1 even though I had not completed the medical questionnaire because I had intended to wait another month... Toon meer
Bedrijf heeft geantwoord
2,8
Gemiddeld
29 reviews
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Weight loss
I have been using Sprout for 2 months, I really had just 10 pounds to lose. The Sprout site was easy to use they took an assessment prior to prescribing the medication meds were sent promptly and in perfect condition.The medication worked great with no issues or side affects. This program was simple and can cancel at any time which is great.
15 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Leslie! Thank you so much for sharing your journey with us. We are thrilled to hear you reached your 10-pound goal and that the process was smooth from start to finish. Knowing the medication arrived safely and worked well for you makes our day.
Congratulations on your success, and thank you for being part of the Sprout family!
I had a rocky start with Sprouts but Kara sorted it out
I had a rocky start with Sprouts, learning that I had paid for my initial monthly supply of GLP-1 even though I had not completed the medical questionnaire because I had intended to wait another month. I couldn’t reach customer service by telephone (I’m an elderly boomer), but fortunately got an email response from Kara Morgan in Customer Svc the next day, who quickly resolved the situation. I’m now on track to receive monthly deliveries. I appreciate her assistance!
20 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Peter! Thank you so much for sharing your feedback with us. We truly appreciate your patience and loyalty while we worked to get everything sorted out for you.
As a growing company, we are dedicated to improving our services every single day, and your support means the world to us. It is a pleasure having you as part of our community. Please don't hesitate to reach out if there is anything else you need—we are always here to help.
Have a wonderful day!
From day 1 which was about 8 months ago…
From day 1 which was about 8 months ago I never really had any problems at all, just one time I had a communication issue but since that it's perfect!
My only suggestion would be to have an app that you could do everything on vs relying on email.
Ruthann
15 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Thank you for your review, Ruthann! We’re glad to hear your experience has been smooth overall, and we truly appreciate your feedback. We’ll also take note of your suggestion about having an app. Thank you for trusting Sprout Health.
I cannot get a response to cancel and…
I cannot get a response to cancel and there is no CANCEL SUBSCRIPTION button in the account profile - anywhere. I’ve emailed twice and the phone number is a voicemail box with no replays. Do not purchase this product. You’ll be stuck.
19 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Dana. Thank you so much for your feedback. I took a look into your cancellation request from Wednesday, April 15, and it appears one of our representatives reached out to you that same day with an update.
It looks like the confusion might be because your subscription is registered under your Hotmail address, while you reached out to us via iCloud.
Could you please check your inbox, as well as your spam or promotions folders? Sometimes our messages can get filtered there by mistake. If you still can’t find that email, please let us know right away—we want to make sure your request is taken care of immediately.
Service decent
I have not officially started the process with their prescriptions, so I cannot truly give a positive feedback on the medicine. However, the process of purchasing and the customer service was decent. There was a time there that I was having difficulties hearing back and thought I should have received my medication sooner but I did get it in time and the customer service rep who responds to me via email has been doing a great job.
Also, the medical portal has been helpful as well. Price was great compared to others. Hopeful the product will stand up to my expectations.
18 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Kerri! Thank you so much for your feedback! We truly appreciate you taking the time to share your experience with us. As a growing company, we take all of our clients' insights to heart as we work to improve. If there is anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help! Have a wonderful day.
Incompetent Drs/Pharm
I had been on Wegovy for about 15 months and lost 45lbs. I was on the max dose of 2.4mg. I wanted to do it slow to avoid skin sagging. Insurance no longer covered Wegovy so I shopped around and decided on Sprout. They were responsive and shipped out timely. Since I’m not a pharmacist, I made sure to ask how much to take that would equate to the 2.4 mg pen of Wegovy. They told me 26 units in the syringe. I tried one month and in one month I gained 5 lbs. The food noise and cravings were horrible. I contacted them to let them know and got a generic answer that it may take time for that to go away. Um no…I haven’t had cravings and had no problem walking through the bakery department when I was on Wegovy. Once I switched, I had no control. I stopped with them after the first month and gaining 5 lbs. I started researching and found out that 2.4 mg of Wegovy is equal to 96 units of Semaglutide. Thank you Sprout for putting me through this month of hell. I switched to TrimRX and they’re telling me to take 56 units. I’m now questioning if that’s correct. I’m off to fight with them now.
6 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Tracey. We are truly sorry for the frustration and confusion you experienced regarding your dosage and transition. Your health and safety are our top priorities, and we take this feedback very seriously.
Because we value your privacy, we cannot discuss clinical details here, but we want to investigate this immediately. Please reach out to us at help@joinsprouthealth.com so our management team can address this with you directly and make things right.
We sincerely regret the stress this has caused.
I can’t get them to reply to their…
I can’t get them to reply to their email I want order cancelled and subscription due to false advertising and pricing . I have contacted my attorney and sent all the correspondence . I will not hesitate to spend money and sue this company
If your reading reviews stay away
To ask me to write priority review ? I asked for refund do not want the product a cancel a subscription I didn’t even request for an amount of money I would not pay .
16 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Jane. Please accept our apologies for the delay and the frustration regarding our pricing. This is not the standard we aim for.
We want to resolve this immediately. Please contact us directly at help@joinsprouthealth.com with the subject line 'Priority Review' or, if you can share with us, the email address you used when you signed up, so we can expedite your cancellation. We take your feedback seriously and are committed to making this right.
Awfull app best customer service..
Awfull app best customer service... my product got lost and spent 2 months sending emails trying to get an answer since it was delivered to the wrong address.. if it wasnt for Kara Morgan she gladly amswer kept me posted and fix the issue in their time since they take forever to do it. SHE DESERVES A RAISE!!! The rest.. not worthy..
13 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Claudia, thank you so much for your honest feedback. We are so glad we could assist you! As a growing company, we are constantly striving to refine our processes and services, and insights like yours are incredibly valuable to us. We truly appreciate the opportunity to learn and improve through your experience.
Happy with the product and customer service
I have been very happy with the Tirzepatide and have had good results with it. A recent request I emailed with was handled by Don quickly and efficiently. All of the Sprout team members I have had contact with have been very cordial and helpful.
7 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Penny, thank you so much for sharing your experience! It’s wonderful to hear you're seeing great results and that our team has been able to support you so well. As a growing company, your feedback is incredibly encouraging—we are constantly working to improve, so your success and kind words about our team are a huge motivation for us. We appreciate your support and trust in us!
Very easy to order from
Very easy to order from. I also recieved my package just a couple days later. I’m excited about starting my new journey!!
3 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Thank you so much for your kind words and 5-star review! We're truly grateful for your support and are so happy to hear your order arrived quickly. It means a lot to be part of the beginning of your new journey and wishing you all the best as you get started! We're always here if you need anything.
Thorough support follow-up
I have been using Sprout Health for about six months. Due to travel I needed to change the date of a renewal order. While I did have to follow up on my initial email, I had two support people contact me and I was able to get my order early so that I will have it before my trip. The support team has been very friendly and thorough throughout the process.
3 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Thank you for sharing your experience and for being with Sprout Health for the past six months! We’re glad we could assist you in adjusting your renewal order so it arrived before your trip. It’s wonderful to hear that our support team was friendly and thorough, and we truly appreciate your trust in us as we continue to support your health journey.
Don Bryant has been wonderful
Don Bryant has been wonderful. In all my months with Sprout this is the first time I have had a good experience with email and contact.
3 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Nancy, thank you for sharing your experience! We’re glad that Don was able to assist you and provide a positive experience. We appreciate your feedback and look forward to continuing to support you on your journey with Sprout Health.
I had the pleasure of working with Don…
I had the pleasure of working with Don Bryant and Customer Service. He was one of the best representatives I’ve ever talked with. He was very quick to respond, he was extremely helpful and knowledgeable, and it made the experience wonderful!
1 april 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Thank you so much for the 5-star review! We’re thrilled that our team provided such helpful and knowledgeable support. We are a young company dedicated to bettering our customer service every day, and feedback like yours lets us know we’re on the right track. We look forward to working with you again!
GLP-1 at reasonable price point with room for improvement
I’ve been using Sprout Health for ~5 months.
I have always received my medication in timely manner, though there have been a few hiccups.
There is def room for improvement in the Sprout process, communication re the provision of meds, and as regards prompt customer service.
Sprout provides GLP-1, at any dose level, for better price point than most comparable companies.
They are a reputable company that is going through some growing pains.
If you’re able to be patient and want to obtain GLP-1 for reasonable price give them a chance.
1 maart 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Noel, thank you so much! We truly appreciate you taking the time to share such a thoughtful and balanced perspective on your experience.
It’s wonderful to hear that we’ve been able to provide you with affordable access to your GLP-1 medication. However, we hear you loud and clear regarding our communication and customer service response times. You're right, and we're working hard behind the scenes to smooth out those hiccups. Your patience and advocacy are very important to us as we improve. If there is ever a specific issue with your care that needs immediate attention, please don't hesitate to reach out to us. We're committed to doing better for you!
Impossible to cancel - stay away
My initial prescription went well. But I had some side effects and decided to stop taking the drug after 2 weeks. That's when my cancellation headache began!
The Sprout Health website FAQs say you can cancel online, but the cancel button shown in their screenshots does not exist. I wanted to cancel before my next "renewal" date of 3/5, so I sent an email to the support desk on 3/1, followed by another one on 3/4. I have received no reply. I tried calling them, but was sent to voicemail.
In the meantime, Sprout Health has billed me for medication I do not want. Stay far, far away! There are so many better choices out there.
5 maart 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Mel, thank you for reaching out. I am so sorry to hear you’ve been experiencing side effects—your health and well-being are our top priorities, and I appreciate you sharing this feedback with us.
I also want to address the frustration regarding your account. We recently identified a system glitch that prevented some portal cancellations from processing correctly, and our team is working hard on a permanent fix. To make this right, I will immediately process a full refund for the unwanted charges on your account. Could you please provide us with more information so I can process the refunds and review your account? I'll be standing by for your reply.
Be careful
The prices seems very good but the customer service is horrible. I have been trying to reach out for serval weeks and emails just it is very hard to get through to them.
If you don’t believe me try getting a hold of them for a week one day they will pick up ASAP and then go MIA for a hole week without response
4 maart 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Eli, thank you for reaching out and sharing this with us. I want to sincerely apologize for the delay in our response and the inconsistent communication you’ve experienced so far. This certainly does not reflect the level of service we aim to provide, and it’s clear we missed the mark. Your feedback is incredibly valuable as it helps us address gaps in our internal processes, and we would truly value the chance to regain your trust. To help me personally review your account and make this right, could you please share a few details regarding your previous concern? I’m ready to look into this for you immediately.
SPROUTHEALTH weight loss
After extensive research it said go to profile and there you will find a tab cancel account. That was nowhere to be found . I have tried several Avenues to cancel my account and as of today I don't know that it has been canceled. I cannot get a response other than a generic email .
I began this endeavor 2 + months ago and no product received. I paid for 1 month supply by credit card and opted to.... NOT ....save c.card information and yet sprout managed to charge me $240ish a couple of days ago. Thank goodness I contacted my cc company and put a block on the company. I even went in to alter cc information and there was nothing there to alter so this company is a fraud and worthless
I ....WILL ....share my experience every time I get a chance.
15 januari 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Teresa, thank you for reaching out and bringing this to our attention. I am truly sorry for the frustration this has caused you.
We recently identified a technical glitch in our patient portal that prevented some subscription cancellations from processing correctly, and our engineering team is working hard on a permanent fix. In the meantime, I would love to personally review your account to ensure everything is resolved and provide you with an accurate update. Could you please share a few details to help me get started? You can also send us an email to help@joinsprouthealth.com and put it in my attention.
I’ll prioritize this immediately once I hear back from you.
Warm regards,
Don
Do NOT order from them!!!
Do NOT order from them!!!! I never received my product and they didn’t respond to multiple emails. I had to file a dispute with my credit card company. Just don’t.
10 februari 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Christine, please accept my sincerest apologies for the frustration this has caused and for the difficulty you’ve had reaching us. This is certainly not the experience we want for our customers, and we are working hard to improve our support wait times. I would love the opportunity to look into your order personally and make this right for you. Could you please reach out to us at help@joinsprouthealth.com and address it to my attention? If you include a few account details, I’ll be able to jump in and find a resolution for you immediately.
Warm regards,
Don
I gotta say that I’m surprised to see…
I gotta say that I’m surprised to see such bad reviews for Sprout Health. I decided to get my Semaglutide from them because of the sale they have on the 1st month. I filled out the information and paid for it like usual, late that night, heard from the Dr the very next day and had my medication at my door two days later! Not only that but I received my nausea medication in the same package and wasn’t charged any extra. Everything was included in what I paid! I am very pleased with everything. So much so that I wanted to share.
6 februari 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi there, thank you so much for sharing your experience! It’s wonderful to hear that we were able to get your medication to your door so quickly. We know how important it is to have everything you need to start your journey comfortably.
We truly appreciate you taking the time to share your perspective—it means the world to our hardworking team. We’re so glad you’re pleased with the process, and we’re here to support you every step of the way!
This place is horrible
This place is horrible. I ordered trizapatide and then after submitting the order it was semagltutide. BUT I NEVER RECEIVED NEITHER.. THEY SCAMMED ME I WILL BE CONTACTING MY BANK ..RUUNNNN DO NOT PURCHASE FROM THEM!!! There customer service NEVER ANSWERS
5 februari 2026
Review zonder uitnodiging
Antwoord van Joinsprouthealth
Hi Keriann, I would like to start by offering my sincerest apologies for the confusion and any inconvenience this has caused you. I truly want to make this right. If you could please email us at help@joinsprouthealth.com and address it to my attention with a few of your account details, I will personally look into your account and order status. I’m committed to getting this sorted out for you immediately.
Warmly,
Don"
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