This app is very helpful. Some suggestions - Bolding of letters and words would help to emphasize certain details in estimates. New items should not inherit all box titles as it becomes confusing when... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
What a great experience when asking for help to upgrade my account. I’ve been using this company over 10 years. Highly recommended!
Bedrijf heeft geantwoord
We are a small family contracting business using Joist for about ten years. Joist has worked well for us over the years. The technical part of it is fine but the best thing is their customer servi... Toon meer
Bedrijf heeft geantwoord
Joist has really helped in bringing a more professional estimate and invoice system to my small company. I particularly like that I can add pictures to each line item. Been using it for a few years a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Joist is an invoicing tool for contractors that allows you to estimate, invoice, record, payments, and manage projects from anywhere. ✓ Quick estimates Send your client an estimate before you walk out the door. Say goodbye to the bottleneck of estimating...
Contactgegevens
King Street West 393, M5V 3G8, Toronto, Verenigde Staten
- joist.com
4,4
Uitstekend
58 reviews
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Zo gebruikt dit bedrijf Trustpilot
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I think this is a first-rate product
I think this is a first-rate product. The online support is also excellent.
14 april 2026
Review zonder uitnodiging
Antwoord van Joist
Your kind words about the product and the online support truly mean a lot to us! We're thrilled to hear that you find our service top-notch. We’re here to help and ensure you have the best experience possible!
I was able to get the help I needed and…
I was able to get the help I needed and completed quickly.
14 april 2026
Review zonder uitnodiging
Antwoord van Joist
It's fantastic to hear that you received the help you needed quickly! Your experience is truly appreciated.
Great experience with the help team!
What a great experience when asking for help to upgrade my account. I’ve been using this company over 10 years. Highly recommended!
29 maart 2026
Review zonder uitnodiging
Antwoord van Joist
It's fantastic to hear that your experience with our help team was so positive! We genuinely value your loyalty over the past 10 years and appreciate your recommendation. Thank you for being a part of our community!
J'ai poser de question en fin journée…
J'ai poser de question en fin journée et puis que l'heure était avance il mon répondue le lendemain avec des réponse bien précise. Merci encor Joist.
20 maart 2026
Review zonder uitnodiging
Antwoord van Joist
Merci pour votre retour positif ! Nous sommes contents que vous ayez eu des réponses à vos questions. Contactez-nous si vous avez besoin d'aide à l'avenir !
Good agent, bad app
I want to be clear that the agent helping me did all she could do,but i can't give a good rating to an app that costs this much time and money. If one of the items is mentioned gets fixed I will return an make my rating better.
One more time if I could give the agent a 5 star review and the app a 1, I would.
19 maart 2026
Review zonder uitnodiging
Antwoord van Joist
Thank you for your feedback. It's great to know that our support agent made a positive impact during your experience. We truly value your insights regarding the app. Your concerns are important to us, and we are committed to continuously improving. We hope you consider staying and give us a chance to continue to grow.
It's nice to be able to submit feature…
It's nice to be able to submit feature requests and see them implemented. When you submit a message, the response time is quick.
19 maart 2026
Review zonder uitnodiging
Antwoord van Joist
Thank you for your positive feedback on feature requests and our quick responses! We're glad you're enjoying the experience, and we appreciate your insights as we continue to improve together!
outstanding contractors app
outstanding contractors app , I don't know what I would do without it, handles my invoicing collects data when paypal payments arrive notifies my customers when payments are over due connects to my accounting . and great price for small business
9 februari 2026
Antwoord van Joist
We're excited to hear how much you appreciate the app’s capabilities! It's fantastic that it simplifies invoicing, payment notifications, and connects seamlessly to your accounting. Thank you for sharing your positive experience!
I've been a customer with joist over 3…
I've been a customer with joist over 3 years! They are scamming people on processing fees. They have some of the worst customer service I've had! Please look elsewhere for your business!
5 januari 2026
Review zonder uitnodiging
Antwoord van Joist
Hi Rob, thank you for sharing your experience with us. Your loyalty over the past three years is truly valued, and it's concerning to hear about your issues with how processing fees work and your unsatisfactory customer service experience. We genuinely appreciate your feedback, as it plays a crucial role in our efforts to improve.
It is pretty easy and practical to use…
It is pretty easy and practical to use I have never had any issues I’ll be happy to learn more in depth but for what I need is more than enough
30 november 2025
Antwoord van Joist
Hi there, thanks for taking a moment to share your thoughts. We’re glad we helped you to get comfortable and stay organized with Joist!
The site is very easy to navigate and…
The site is very easy to navigate and my customers live it just great.
26 november 2025
Antwoord van Joist
Thank you for sharing your thoughts on the ease of navigation. It's great to know that your customers are enjoying their experience!
My emails won't always go thru even…
My emails won't always go thru even when I'm on wifi. I have to keep upgrading to get the same system i haven been using.
19 november 2025
Antwoord van Joist
Hi there, sorry to hear you've been having some difficulties with sending emails. If you would like to reach out to our support team, we would be glad to see if there are any issues with the email addresses you are trying to send to, and we can offer some troubleshooting guidance to help reduce the chances of delivery issues in the future.
Great made easy
21 november 2025
Antwoord van Joist
Hi there, we are glad to hear your feedback. We pride ourselves on providing our users with simplicity and adaptability on Joist. We hope to continue working with your business.
Joist is great! BUT…….BEWARE FEES!
I feel that Joist is pretty amazing, until they started accepting credit card payments. They claim it’s only 3 1/2% or 3% whichever one, however they go through PayPal. Not only does Joist charge you 3 to 3 1/2% for using the credit card but when they put you through PayPal other fee fees, bring this total up to 10%! Which is absolutely ridiculous.
I had a customer pay us $14,000 on their credit card payment and they charged me $1400 in fees! I will not use the Credit Card Service services any longer. I pay extra for Joist pro and I should not have to pay these kind of fees. nobody should this takes away from your profits.
I do understand that everybody has to make money, but that does not justify what they charge for credit card fees!
2 september 2025
Antwoord van Joist
Hi Ken, sorry we couldn't help get to the bottom of this when you reached out to us. We would still be glad to investigate if you would like to share your reports from PayPal so that we can investigate further. For now, we just want to assure you that there is only one fee charged for processing standard online credit & debit card payments. PayPal offers some additional services, like Instant Deposits or Buy Now, Pay Later which will incur additional fees, but the standard rate for processing an online payment is still 3.49% + $0.49 per transaction.
Antwoord van Joist
Hi Timothy, We appreciate your trust in Joist to support you and your team. Your feedback means a lot to us, and we’re grateful for your continued partnership.
Antwoord van Joist
Glad to hear Joist is serving you and your team well! Thank you for the review!
Key software for our business.
The Joist platform has been instrumental in streamlining our estimation and invoicing tasks. Our clients use the PayPal integration on nearly 90% of our invoices. This is the foundation of our admin workflow.
20 november 2025
Antwoord van Joist
Hi Peter, we are so happy to hear that we play such a role in your admin workflow. Thank you for taking the time to share your kind words.
Joist has Been a Life Saver
Joist has Been a Life Saver, Used to Spend Hours on Estimates, Now Quick and Easy
20 november 2025
Antwoord van Joist
Hi Michael, thank you for taking the time to share your thoughts. We are thrilled to hear that our Joist team has been able to help you streamline workflows. We hope to continue working with you!
Why it’s Worth It…
The tools and options they provide for creating Estimates & Invoicing are very useful. I’ve never had the App crash, so reliability is high. They also provide useful upgrades that should be recognized too. Overall a great App to have for creating Estimates/Invoices and more!
20 november 2025
Antwoord van Joist
Hi Lawrence, so glad to hear that we’ve been able to help your small business grow. We aim to be as convenient and reliable as possible. Thanks for taking the time to leave a review.
Excellent app
20 november 2025
Antwoord van Joist
Hi there. We truly appreciate you taking the time to share your experience with Joist. It brings us joy to know that Joist has been helpful to you and your business, and we hope to continue working with you.
Would be nice if customer chooses to…
Would be nice if customer chooses to use credit card, they would automatically pay the financial charges. We don't ask every customer how they plan to pay.
20 november 2025
Antwoord van Joist
Thanks for sharing your feedback on Joist Payments. We completely understand that it can be hard to know how your customer will pay. We hope we can find a way to offer a "surcharge" feature to help with situations where it's unclear how the customer wants to pay, but there are some legal technicalities which unfortunately prevent us from offering surcharging at the moment. However, we do have the "Cover Fees" feature in the app which can help to ensure your customers pay the fees -- simply toggle it on by default, then toggle it off if your customers decide to pay online. We know it's not always possible to coordinate that with a customer, but at least turning on the "Cover Fees" feature will ensure that you don't end up paying the fees unexpectedly.
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