We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right do... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sunday 28th Sept, lady and young lad working. Young lad was lovely, friendly, smiley and really great customer service. The woman on the other hand was unbelievably rude, telling me to hurry up as... Toon meer
The 2 members of staff that looked after me were excellent. went out of their way to ensure I had everything I needed for my visit. I am disappointed that the range of reptile stock has been shattere... Toon meer
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop y... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contactgegevens
Castleton Retail Park, Charlton Green, CT16 2QH, Dover, Verenigd Koninkrijk
- 01304 215631
4,8
Uitstekend
686 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always really helpful and polite
Always really helpful and polite. it was nice to see the chap training the young lad at Dover had patience and kind to ensure he understood what to do on his first day. Well done team
22 juli 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Take my money
Well, a, lady tried charging me twice for something I pay all already for. Not very useful in store
18 juli 2025
Antwoord van Jollyes The Pet People - Dover
We appreciate you bringing this to our attention. We're sorry you experienced issues with being charged incorrectly. We'll look into this to ensure it doesn't happen again.
Very pleasant young man gave ne advise…
Very pleasant young man gave ne advise on ways to keep my dog cool and advised on a better harness for her put himself out to get a collapsible bowl from warehouse aa I told him the one I have is too shallow x
17 juli 2025
Good stock
Popped in to buy puppy food for a new rescue that had arrived into rescue
Quick polite staff picked up what I needed no hassle
13 juli 2025
Dover branch is outstanding
We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right dog bed. The shop is clean, airy, well-stocked, and definitely value for money. Other big chains fall well below the standard these guys set.
29 juni 2025
Review zonder uitnodiging
Thank you Ty and Sarah at Dover
Visited Dover store for the first time on 11/06/25 and purchased what I needed, shelves and products laid out very well, a nice clean and tidy well looked after store.
I was assisted by Sarah in locating what I was looking for who carried my product for me to the till where I was served by Ty who was welcoming and very engaging, he encouraged me to sign up to the "pet club", himself and Sarah explained all the benefits well and clearly.
Needless to sayI signed up straight away, which took less than a minute, paid for my goods and was wished a good day by both.
Couldn't be happier with the service received, both Ty and Sarah are clearly good team players and care strongly about the store and people experiencing great customer service.
11 juni 2025
Review zonder uitnodiging
A good shopping experience
The young man who served me was polite and helpful. After checking my membership he applied a discount which I was not aware that I was entitled to. Altogether a delightful shopping experience.
5 juni 2025
Tall guy with beard at dover branch was…
Tall guy with beard at dover branch was sensational, superbly helpful.
2 juni 2025
Very helpful staff who listened…
Very helpful staff who listened carefully to what I needed and then got me the best option.
29 mei 2025
Customer service
Customer service, the lady with the blonde hair always friendly and helpful.
26 mei 2025
Helpful and knowledgeable staff….
Helpful and knowledgeable staff….. my dog was made to feel welcome…… she loves going into the store!
27 mei 2025
Standard of excellence customer service
I came in at 9am to avoid the rush as I needed help from the staff. I was purchasing a new dog harness and had my dog with me to fit of which the member of staff helped to size up. She was extremely patient with us as the dog kept piddling in the shop scenting over other previous dog smells. I purchased £80 worth of goods and was very pleased.
26 mei 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.