I go here all the time for my cats stuff and today Honestly such a good experience here!! I kept going back to ask more questions because I overthink everything 😅when buying stuff for my cat, and th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasio... Toon meer
Bedrijf heeft geantwoord
GENUINELY HELPFUL & KNOWLEDGEABLE ABOUT THEIR PET PRODUCTS. The most helpful Store I know. Especially Calum & Peter. If my pet (Cat) is having a problem with food - they take time to discuss & have a... Toon meer
As for every business, it’s the level of caring in the employees that makes or breaks each customer experience; Jolyes always makes this customer feel seen and cared for. Well done to all the team!
Bedrijfsgegevens
Geschreven door het bedrijf
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contactgegevens
Totton Retail Park, 62-69 Commercial Road, SO40 3AG, Totton, Verenigd Koninkrijk
- 02380 668667
4,8
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff here are so helpful and patient
I go here all the time for my cats stuff and today Honestly such a good experience here!! I kept going back to ask more questions because I overthink everything 😅when buying stuff for my cat, and the staff member charly C was SO patient and nice every single time. She never made me feel annoying or rushed and explained everything really clearly. You can tell she genuinely cares and it was also 30mins before closing yet she didn’t mind taking the time to help me which I really appreciated!
12 mei 2026
Review zonder uitnodiging
Antwoord van Jollyes The Pet People - Totton
We are so glad to hear you had such a positive experience with us! We truly appreciate your kind words about our team member's patience and helpfulness, especially so close to closing. We always aim to provide clear explanations and genuine care for all our customers and their beloved pets. Thank you for your continued support!
Repeatedly sent receipts that aren’t…
Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasionally happens repeatedly
13 april 2026
Antwoord van Jollyes The Pet People - Totton
We regret you're receiving incorrect receipts and that our explanation wasn't satisfactory. We'll investigate why this continues despite your contact. We appreciate you bringing this to our attention.
Friendly staff
28 februari 2026
The store didn’t have any big size cat…
The store didn’t have any big size cat carriers in.
However had a great selection of natural cat treats which mine love.
27 februari 2026
Antwoord van Jollyes The Pet People - Totton
We appreciate your feedback. We're sorry our selection of large cat carriers was lacking during your visit, but we're glad your cats enjoy our natural treats!
A good range of food items for wild…
A good range of food items for wild birds all at a very good price. Easy to park, a very good experience.
23 februari 2026
Always really helpful and I get cat…
Always really helpful and I get cat litter and they always put in my car for me
5 februari 2026
The staff at Jollyes are amazing
The staff at Jollyes are amazing. They always go above and beyond.
I am always greated with a warm welcome, and they always offer to carry my shopping out to my car for me. As a disabled customer I feel seen and respected by them.
Overall it makes for a calm and stress free shopping experience.
31 januari 2026
Jollyes in Totton Hampshire
Jollyes in Totton Hampshire are really friendly and always willing to help. Shelves are always well stocked clean and tidy with a good selection of products.
3 februari 2026
Helpful and friendly staff
29 januari 2026
Very helpful and informative staff
Very helpful and informative staff. They are always pleasant and prompt.
19 januari 2026
The staff at Jolleys are always…
The staff at Jolleys are always pleasant and helpful
17 januari 2026
Always helpful and friendly staff and…
Always helpful and friendly staff and lots of choice
13 januari 2026
I had activated my £2 voucher online
I had activated my £2 voucher online, but did not receive discount as not registered at store. I was given another voucher printout with receipt but the expiry date was only 2 days later.
Voucher system needs attention
7 januari 2026
Wanted treats for my two jack cross…
Wanted treats for my two jack cross shitsu's I found so muvh choice
The staff very pleasant and helpfull
Store clean very tidy
9 januari 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.