Jos. A. Bank ClothiersReviews 

I saw a 100% wool hat I loved on their website (item JAB8WMTLRG01). A patchwork hat. Because of the hat, I ordered 3 additional items. A 50% wool black hat was delivered and when I complained, the jokers made it look like my fault. I sent them the other details, i took the pains to even show the deliver notifications. The hat was available in only one color and a black nonsense was delivered and they wanted me to go through the long return process. First and Last time I am having anything to do with these establishment.

Sent another person’s order to me. Refused to send out the correct one until they got the other person’s back. Would not have feedex pickup at the house. Asked to speak to the manager and was told they would have him call me today. I never got the call. Got an email which said they tried to reach me but had my cell with me all day and doesn’t show any missed calls. Further the email just gave me the tracking number for the other half of the order. I had been a long time customer.

I recently ordered 3 shirts and Jos Banks sent 2 as ordered and the other was fulfilled with the wrong size.
I sent it back for an exchange for the correct size. They credited my account instead of sending me the correct size. Very poor service. Very disappointing.

Let me start by saying I wear a suit every day and I have more than 6 different suits. My daughter was getting married so I needed to get a new suit to go with her colors. I shopped around and decided on a Jos. A Bank suit. I was really excided because I had never gotten one from them and they had a really good reputation, at least in my mind.
I picked one out and it needed to have some minor alterations. First off, the alterations almost doubled the cost of the suit! But I went ahead anyway. When they informed me it was ready I went and picked it up. When I tried it on at home, the waist had been taken in too much and did not look good. I took it back and the seamstress totally agreed when I tried it on. As we were not getting close to the wedding I made sure they could fix it and I could still get it for the big day. They said it would only be a couple days and they would call as soon as it was ready. More than a week later my wife stopped by because she was in the area of the store and first off, they could not even find the suit! After going through the whole store they finally found it, and nothing had been done! It was marked so they knew what to do and said they would do it right now. I came an hour later and again, they could not find it! Really?! After finding it I tried it on and it fit fine. Not to be too picky but when I put it all back in the hanging bag to leave, the zipper came off the bag.
Let's just say, right now I think I will only own one Jos. A Bank suit! Really a sad experience overall.

I see a lot of bad reviews on here, but my most recent shopping experience, which was 100% online, was pretty seamless, and so far I like the quality of the products I received. I bought two dress shirts and one heavy button down sweater on clearance, all for ridiculously good prices. They showed up quickly. Not sure I'd pay full price for many of their items, or purchase a suit online, but they seem to offer lots of sales and have lots of nice looking items. Even if the dress shirts don't last me too long, for the clearance prices, I won't be too upset. But so far they seem like very good quality, will update the review if they don't hold up after a few wears and washes.

I probably spent 30 minutes shopping for the right clothing. I submitted my order and got a confirmation saying it was good to go. About 36 hours later I got an email saying the order was cancelled. No explanation, no offer for a % discount for my next purchase, nothing. Pretty frustrating..

My husband purchased a new suit for my son (16 years old at the time)
that cost about $150. I expressed concern because I knew my son would grow and felt that the suit was too expensive for a growing teen. The salesperson informed my husband that his suit could be altered at anytime for free. It is now a year and half later and the suit was worn once for a couple hours and needs to be altered. The glen mills pa store closed so my husband called the corporate office. They informed him that this must have been a local store policy and they will not honor it. My son is graduating this year and I am telling his friends and their families to stay far away from Joseph A Banks.

I made a return that was received back(well within 180 days) refund period. The trouble is that they didn't complete the refund for 3 weeks after receiving the return. In that period the item price was dropped for promo by $16 x 2. So they finally refunded me minus the $32.00 ripoff. Never, ever will I shop with this company.I know that the pandemic has hurt everybodys' business and sometimes desperate measures are taken under desperate circumstance, but their must be more ethical standards than this flim-flamery

The 4413 Kingston Pike store has very unprofessional clerks attending to their tasks. On 1-15-21 I made four purchases, three sweaters and one shirt (or so I thought). The inventory of the store was such that the clerk had to order a shirt and two sweaters for delivery. I was told delivery would be within five business days. On day eight, it had not arrived. The clerk claimed it had been delivered. It had not. We live in a very secure neighborhood, and no one breached the property on the day it was reported to have been delivered. It took an unreasonable amount of time to locate the transaction. The conversation I had with both clerks over delivery was very unprofessional. It was reordered. We discussed the two sweaters and the shirt. I received the delivery of two sweaters.No shirt. I called yesterday about the shirt. Promised to call back same day. No response. I called again today. The shirt had not been sold. The clerk apparently did not ring up that transaction. He denied even recalling selling the shirt, but in the earlier conversation he recalled selling the shirt. Today, he says he never recalled selling me any shirt. He got mad and said he resented being called out on the matter. I reminded him of the entire conversation at the time of the sale regarding the purple shirt and the conversation we had over the lost shipment. He got mad and was upset that I called him out on the matter. I told him his conduct would cause corporate problems if they were aware of his unprofessional attitude. He never made any suggestion to remedy the sale of the particular item we believed was part of the transaction. I did not care to pay for the shirt that was inadvertently omitted from the original transaction. These two clerks are very difficult to have a meaningful conversation with over their blunders. The older man ignores the requests and passes it off to the younger man. That young man is not trained to contend with issues and his frustrations overcome his judgment. He becomes resentful and complains about being complained about. Stay away from these guys. The former manager was nice, accommodating, and very helpful. But he retired. If you deal with these new guys, double and triple check their work. They are not the representatives from JOS. A. BANKS clothiers that I have had pleasurable experiences in the past. The professionalism and customer relationships are currently subpar in my experience with these two clerks. I frankly believe customer relations and problem solving with these guys are beyond any training they have experienced. Thank you.

For years, when I could afford to spend a little more, I would buy something special for myself from Joseph Banks. Something a little styler, better made. For the last two or three years I’ve been burned on their products. Dress shirts, which was once their specialty, are junk—harsh uncomfortable material that when washed will shrink at least one size, sometimes two, and occasionally 3 sizes. This sweater i just splurged on is the final time they will get to dump the junk they are selling on me. It was beautiful—until I washed it, and the beautiful blue is now a dull washed out hazy color. It shrunk so much in that first washing that I can can barely squeeze into it. It shrunk so much it’s misshapen. Their products these days are equal to the worst of Walmart’s. Never, never again. They deserve Togo out of business.

This company's email list is trash.....their "sales" last minutes and not worth it. They never have enough inventory. Always run out and lol.....not that many people want to buy jos a bank. Heck even apple can keep a good amount of inventory. I get it's items you're trying to sell....it's not even worth putting on sale. I cleared my cart and unsubscribed. When I feel like buying something I'll Google. There's better clothes on the market. No longer buying from them. Would've bought note often if they had more inventory or met the demands. Just done with it all.

I wish I could give zero stars. I must have placed 10-15 orders over the last year or so and like clockwork the next day I get an email that the order was canceled. When I call (waiting 20 -25 minutes on hold) they give the same lie of an answer saying the shipping and billing address don't match. Of course, they do I say, so I ask to place the order over the phone and they say it's out of stock.
Why do I keep on ordering you ask? Because they have great sale prices and I always think that maybe this time my order will go though.

Snobby and very rude. If someone walks in don't just stare and ignore.

I ordered two shirts on 10/22/19 with a date of 10/31 from the Jos. A Bank Dedham Ma store .
3 plus weeks later. I did not get the shirts after 2 visits with excuses, I cancelled the order, asked for my monley back, and was refused until the manager called the company and was told I would get a refund in the mail which will be sent out in 3 days.. Have not received it as of Dec. 3.
. While I was there I saw 2 suits that were misdrected. the store is in Dedham Ma. Having said that, however, they do have some nice clothing on display and there is one sales assistent who was helpful as was the tailor on prior pants purchased.

Purchased a pair of shoes on sale at josbank.com. They charged my credit card then two days later, I received a cancellation notice with no explanation. Really??? When I contacted them, they claimed that they ran out of inventory since my order. They would not work with me to provide a comparable replacement. They admitted it was their inventory error, but couldn't care less the impact on the customer. Why shop with a brand that treats people this way? I know I won't be shopping with them again. Buyer beware.

They don’t keep track of their inventory. I bought 2 pairs of shoes from them and the next day they cancelled my order without explanation. So I called customer service and they explained that they sold the shoes without knowing the inventory and once they discovered they didn’t have the shoes they cancelled my order.

Used to be a top notch company. They were my go to store for myself and three sons. Cancelled orders, no response, long wait for phone support that never arrived... Poor customer service = lost customer

Spent 30 mins looking at their website just for it to tell me that it couldn't process my payment.Strange, considering i have a charge from them pending on my pay-pal account.

I ordered 3 sweaters, in stock, on Dec. 15 with guaranteed to arrive before Christmas. On the 17th, my order was cancelled without reason, so I reordered, still with guaranteed before Christmas shipping and in stock.On December 22, I had only received 2 of the 3 sweaters so I call customer support. They tell me that the sweater I bought is now out of stock and may be back in stock in 2 weeks and that I should wait and call back to see if it's coming or not. Now I'm missing a Christmas gift AND I don't have enough time to order a similar item as this company doesn't even have the common decency to notify that their item is out of stock and may not BE in stock again and that I should just "call back in a week or so". This is completely unacceptable customer service.

Last evening I went to the Hamilton Place Mall Store in Chattanooga Tennessee. I visit this store whenever I happen to be at the mall. I nearly always find quality merchandise at reduced prices. I have one particular young man whose name is Benjamin T who takes care of my needs while I am there. I never feel rushed to make a purchase, Benjamin takes his time and gives me plenty of information regarding the item I am interested in. I have no complaints with this store. I think a lot of people think JAB is an expensive store and thus do not venture in. To those who have not been in, check it out.