Joyasdechina Reviews 425

SCAMMERS! Run away! I ordered some keychains at 9:37pm. They what’s app messaged me at 2:30am saying all of the 65 keychains I ordered are out of stock and they wanted to replace it with something else. When I woke up I said no, just refund me. They’re refusing and saying after 3 hours, it’s a 30% cancellation fee. I told them I’d call my credit card company and dispute, but they don’t care. They just keep saying after 3 hours it’s a 30% cancellation fee even though they don’t have the product. My guess is they don’t even have products to sell and just fraudulently charge people. My credit card company is great, but I’m very irritated by this.

I had a diamond bracelet as a gift bought in a Barcelona store which has fallen off my wrist due to a faulty clasp, i
I reported to their customer service and had no reply or at least apologies. I do not recommend shopping at their store!

I have been waiting for them to correct my issue since April and still nothing I never asked for a refund I asked for the items that I purchased. Is this a real company?

This wholesaler is the worst. There site and pricing is misleading and they forgot several items in my order and have refused to give me a refund for months now.
If you are considering this company run the other way. There communication is horrible as well.

a GREAT experience with your company. Great prices love it all will order again.

Amazing Company thank you for being so helpful.

Taking to long to credit your $ when not receiving the merch. Only credit the amount of merch but not the shipping. Need to remind them Abt the credit of shipping which I'm still waiting. Been more than 2 weeks

I received my order but items was missing I also reached out and no communications back to fix the issue

Great company, all items received in a reasonable time
Communication with them was good
And I received everything I ordered
Uk buyer

I placed 2 orders…one never arrived at my home, I blame Fed Ex and the other never came. Overall, very slow shipping.

I have been dealing with issues regarding my first order shipped into two parts
1 part received wonderfully, 2nd part is still on going Canada Post has done their part but Joyasdechina shipper will not refund me or ship me the product missing still. Over a month now.

Great quality

The price was very good. Love the quality of these kubatons. Very sturdy

Love the product

Wrong products received. Refuses to provide return shipping label. Will be filing dispute with PayPal today. Thanks for asking me for a review. It reminded me about this unresolved issue with you. LOL.
Merchant's response is false. Never called because they don't have my number. At the time I had written the review, no one had contacted me. After filing dispute with PayPal, suddenly they respond. LOL.
Keep digging the hole deeper for yourselves. YOU WROTE THAT YOU CALLED AND SPOKE WITH ME, THAT IS A LIE! We'll see who's laughing in the end.

I’ve made 3 large orders with this company ($100-$300 USD) and I will never order from them again. The first 2 orders had issues of them switching products I ordered with other things (some not at all similar styles, and others the wrong size or color).

But my last order in October 2023 is unforgivable. I’m completely missing 23 items, plus didn’t but received the correct items for about 15. It’s so frustrating. Sandra in customer service kept telling me to be patient, she will fix it, after New Year festival, blah blah. It’s been 5 months now, way after Lunar New Year and she is no longer responding to my messages. I’m so disappointed, I can’t even restock items I spent time and money to market.

product was good but communication is a bit hard

I have my package

I placed my first order with this coming at the end of February and they sent several of the WRONG items. When I emailed support, they said the items were out of stock. I checked again, and it shows the items in stock. This company only offered a 20% DISCOUNT on my order. I want my refund and not a discount!! I WILL NOT BUY FROM JOYAS DE CHINA AGAIN!