Bought a car from this dealer and the…
Bought a car from this dealer and the experience has been very disappointing. They failed to complete the new keeper details, so I still have no log book, and I was never given the green slip. I’ve had to pay £25 for this,
As part of the sales agreement, the car was supposed to have a service completed, but there is no documentation or evidence this was ever done.only a tick sheet which is not good enough, The vehicle was also sold as an Overfinch, yet no proof or supporting paperwork has been provided it was advertised as an overfinch but really it was overpriced as no proof, I was told this model does not have a handbook after speaking to Land Rover it should and I’ve been able to purchased one,
The brakes were not in good condition and I’ve had to spend my own money putting issues right since buying the car. Trying to contact them afterwards has been pointless as the after-sales service has been non-existent. I would advise others to be cautious. Tried to sell us warranty for twelve months however it would start straight away , we didn’t take it out,
We were told to take it to a vat garage to get a diagnostic test however we would be out of pocket, so it was easier to take to Land Rover to have a full service which cost £512 and is on the service history, I have applied to overfinch for verification that has cost £90, I’ve yet to get the 360 cameras fixed, so on top of the buying price I’ve been out of pocket for a car which should of been up for sale around £16000 I’ve yet to go to trading standards with all my evidence, after reading their reply what a load of rubbish if you cannot take the truth don’t make up lies,
Antwoord van JRR Cars Ltd
Hi Kim,
We are sorry to hear that you feel disappointed with your experience and we do take all customer feedback seriously. However, we do feel a number of points within this review require clarification for balance and accuracy.
Firstly, regarding the V5/logbook, we purchased this vehicle directly from a main dealer and were supplied with a photograph of the V5, which is why the vehicle was able to be taxed correctly at the point of sale. Unfortunately, for reasons unknown to ourselves, the DVLA system would not allow the change of keeper to be completed online. We have since been awaiting the original V5 document from the supplying dealer so the application can be processed manually with DVLA. This issue has therefore not been caused by any refusal or failure on our part to register the vehicle correctly.
In relation to the service, the vehicle did undergo our standard preparation process prior to sale, including inspection and servicing work where required. We use an independent VAT-registered garage for our preparation and servicing work, who provide invoices to us on a quarterly basis rather than individually at the time of each vehicle sale. Once we receive the relevant invoice ourselves, we will happily forward a copy across. The tick sheet provided also forms part of our internal pre-delivery inspection process.
Regarding the Overfinch styling, the vehicle was advertised exactly as presented, with Overfinch styling enhancements fitted to the vehicle. At no stage was it represented as a factory-built or officially converted Overfinch vehicle with manufacturer certification, and we would strongly dispute any suggestion that the vehicle was intentionally misdescribed. If this was a concern, it could and should have been raised and discussed at the point of sale rather than only after purchase.
The “service book” point also requires clarification, as modern Land Rover vehicles no longer typically come with stamped physical service books, with servicing now generally recorded digitally or supported via invoices and online history. This is standard practice across many manufacturers and not something unique to this vehicle.
With regard to the brakes and subsequent maintenance costs, this is a used vehicle with age and mileage and wear-and-tear items can deteriorate over time following purchase depending on usage. The brakes were independently checked prior to sale, the vehicle was supplied with a new MOT with zero advisories, and there was also no mention or advisory relating to the brakes on the previous MOT history. You also declined the extended Warrantywise warranty package that was offered at the point of sale for additional protection and peace of mind.
We are also disappointed by the comments regarding aftersales support. Anthony did speak directly with your husband in an attempt to assist and explain matters, however the call was ended abruptly whilst he was still trying to help and discuss the concerns raised. We have responded to communications and provided guidance where possible, including advising that any diagnostic work should be carried out by a VAT-registered garage so concerns could be properly assessed.
We always encourage customers to contact us directly to allow an opportunity to resolve concerns before leaving damaging public reviews. Nonetheless, we wish you the best moving forward and thank you again for your feedback.
