Jumia Kenya Reviews 

Jumia have good services, but the return process is very procedural.

We bought a vacuum. It was definitely not a Bosch and it was like a toy. We called to return it. They picked it up as promised. But refused to accept it as the box had been open. Of course it had, to see the product, but it was not damaged. So they would not return it. They lie and their goods are fake. DO NOT USE THIS COMPANY.

I would never advise anyone to buy anything from Jumia, we purchased a Hisence TV, 43inches and within 3 weeks, it was not functioning, tried following up with Jumia with empty promises, wish we trusted our instincts of wondering why there is a big difference with their prices with the products dealers...

Supply me with remote controller of TV AUCMA no LD32F3 PVA0135A

I bought an LED mini projector from Jumia. Upon receiving the item, I found out some of the components weren't working. For instance, the USB port could not read the Flash disk, and the memory card port couldn't read the memory card. I returned the item to the pick up point and they were to issue me with a refund in 5-7 days. The refund never came. Instead, the rejected the item I had returned, claiming that it was fully functional. Avoid jumia like a plague.

I have been happily ordering from Jumia for many years, unfortunately customer service has declined significantly, they do not respond to complaints, not even to threats. I was delivered a counterfeit product, which I only noticed when the product (Logitech M90 Wired Mouse) stopped working after 5 weeks. This is criminal, unfortunately Jumia customer service completely ignores the customer. So please check carefully when the products are delivered to see whether you have received a counterfeit.

For international shipping services Jumia Kenya is just crap. Use Kilimall its much better

My order is delayed by one week and I'm travelling on Friday yet you say it'll be delivered by Saturday now who'll receive the order since I won't be around. Never ordering from you guys again!

Quick delivery and Accurate product that i ordered and that is pretty much my expectation while online shopping.
Too bad the delivery guy was abit vulgar to me :-D

Avoid jumia at all cost I ordered a tv through them and someone leaked my details to an outside vendor.I don't know how it happened.They brought the tv now I am left without any guarantee, avoid Jumia

Only use them if you're ready to lose your money incase of a poor product!
I wouldn't recommend.

"THE SERVICE IS HORRIBLE...NO TRAINING...NO CARE...NO CONSEQUENCES...YOU'RE JUST STUCK"

MY RECOMMENDATION:

DO NOT USE THEM! (for anything)

Jumia food specifically offers flexibility and that's convenient,the food comes at least 10 minutes earlier than anticipated other than other food apps.
Smart riders who offer good services, follow instructions and conceive solutions faster,I really value jumia food.i hope this gets to them.Thank you jumia food kenya.

I have a Return that has not been addressed since 13th Jul for more than 12days.
Ref: JKE-67D-395978779-3869
The Products do not meet product description and Jumia is forcing me to accept the Items.

Unbelievable. Ordered 4 HP printer cartridges . They are fake. No ink at all. Very bad experience.

Made payments through their paybill, they claim I need to have the payment made through their online platform. Called numerous times for my refund coz my order is still pending and yet no positive feedback. Everytime it's a different story of I will confirm. Too tiring and discouraging for someone who has all their household items from Jumia. Pathetic service on refunds.

Bought Olay regenerist 3point 9,000ksh
They delivered wrong product Olay moisturizer which cost around 4,500ksh after return for exchange they refused to return money and infact the delivery guy who delivered returned with the product after realizing it's wrong item .now I lost 9,000 they never respond and never refund...jumia claim of refund is lie ..you loose your money

Ordered a VITRON MULTIMEDIA SPEAKER SYSTEM , I connected but it din work, I did a return then they called again n said its working , n they returned back to me but again when I connect it wasn't working n this time when returning one of the speakers had a Clark 🙄🙄...now I hv been requesting for a return since Friday 48 hrs aren't over yet ??????? Can someone do something??? Have communicating wth customer care all they keep saying is someone will communicate to you, yet no one has ....its disappointing, I always do my orders from jumia but this time you have lost a customer coz that was my last order
I need this issue to be solved ASAP

Unfair cancellation

Prepaid Orders cancelled an hour after arriving at the pick-up point.
Customer service personnel (Grace) cites a technical issue,.was that my fault Grace? we are looking for other options

They are horrible to sellers, don't leave your items at their warehouse as they will take every thing when the item does not sell and blame you for not collecting the items despite contacting them numerous times. They are thieves and liars