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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

“I had a mixed experience with Jupiter Health. On the positive side, the approval process was quick and easy, which was great. However, there was a delay with billing. The issue was on my end—a prob... Toon meer

Beoordeeld met 4 van de 5 sterren

Great service the first year and half, then I was away for a year, came back placed my first order. Previously the courier always texted me whe. They were coming, would met them at the door, the... Toon meer

Beoordeeld met 5 van de 5 sterren

I see the treatment I am currently receiving is super great plus the 40 mg of testosterone I take twice a week give me my mojo back. My muscle mass has increased 15% and I’m back scoring touchdo... Toon meer

Beoordeeld met 5 van de 5 sterren

Jupiter Health offers a great service. The Pharmacists respond fast and provide very good insight. The doctor assessment was also fast and professional. You can make changes to your order, you can cha... Toon meer

Bedrijfsgegevens

  1. Medische kliniek

Geschreven door het bedrijf

Jupiter is an innovative online platform reshaping healthcare access for Canadians. Our mission is to offer convenient access to tailored treatment plans from the comfort of home, addressing both chronic and acute conditions that affect patients' quality of life. By focusing on easily treatable conditions, patients can complete an online assessment specific to their needs. Our healthcare professionals review these assessments and prescribe appropriate treatments. Medication is then delivered to your door for free. We're proud to be the first platform to offer topical prescription treatments for Pain Management, helping more than 25% of Canadians dealing with pain.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

31 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 57% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

“I had a mixed experience with Jupiter…


“I had a mixed experience with Jupiter Health. On the positive side, the approval process was quick and easy, which was great. However, there was a delay with billing. The issue was on my end—a problem with my credit card—but even after I updated the info on Saturday morning, I didn’t hear back until Tuesday. Once resolved, they promised same-day delivery, and I expected it by Wednesday afternoon. I waited all afternoon between 4 and 10 p.m., but there were no updates. I even emailed at 10:30, and though I assumed they might be closed, at 11:10, the courier website marked me as unavailable—but I was home all day and checking the lobby frequently. So, overall, while the initial steps were smooth, the delays and lack of updates were really frustrating. Its medication not some Amazon product. you can’t have couriers play games like this.

16 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Update on Customer Service followup

Great service the first year and half, then I was away for a year, came back placed my first order. Previously the courier always texted me whe. They were coming, would met them at the door, they would take a picture of me receiving the package. Great service. Placed an order recently, stayed home all day, no message what time delivery was coming, just got a message it was delivered. Checked the front door nothing, side door , nothing, mail box, nothing. Looked in the porch where sometimes Amazon drops products. Nothing. I message that I didn't receive anything . The courier won't provide any proof of delivery. Get a message that they will look into it, a few days later they send a Pic of my address, with someone else's signature ona sheet? Now my prescription with my info is God knows where ? I thought medication was supposed to be hand delivered? This is totally unacceptable.

BILL

I have been contacted by Cusotner service and after some discussion and Jupiter has corrected the issue and we have put in place safeguards to prevent this from occurring in future. I will continue to use Jupiter based on their fair commitment to customer service. The fact that they wanted details, and shared details about the incident showed me that this wasn't about just sending replacement product, it was about being proactive and fixing the issue at hand. Thank you!

13 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I have ordered 5 times now and service…

I have ordered 5 times now and service has been great 4 of the 5 times - delivery within days, the only poor experience was one took 7 days...so by comparison it was bad but in reality that is still pretty good. ED meds at half the cost of the pharmacy is really hard to beat.

6 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I see the treatment I am currently…

I see the treatment I am currently receiving is super great plus the 40 mg of testosterone I take twice a week give me my mojo back. My muscle mass has increased 15% and I’m back scoring touchdown.
I highly recommend the treatment?
G-Man
President of ATMS Canada

26 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Decided to try it out and within 24 hrs…

Decided to try it out and within 24 hrs got the medication. I never thought it’d be this quick (mind you I’m generally healthy and currently on the medication). All interactions were digital. Will be using them from now on.

20 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waste of time and money

Complete waste of time and money, they are laser focus on getting your personal information and your credit card.

20 januari 2026
Review zonder uitnodiging
Logo Jupiter Health

Antwoord van Jupiter Health

We’re sorry to hear this feedback, though based on your comments, it’s not clear that this reflects an actual experience with Jupiter.

We’re a fully licensed Canadian telehealth provider, and like any legitimate healthcare service, we require standard health information to safely assess patients and, where appropriate, issue prescriptions.

All data is handled securely and used only for medical purposes — never for marketing or any unrelated activity. Our goal is to make accessing treatment more affordable, safe, and convenient, while maintaining the highest standards of care.

If you’ve used our service and encountered any issue, please reach out to support@jupiter.ca
so we can thoroughly review your case.

Beoordeeld met 1 van de 5 sterren

Very slow response billed me for a…

Very slow response billed me for a order they are yet to fulfill this is now going one just over 3 weeks. This is the worst company staffed by incompetent people. But this would step from management that have no idea nor do the care what is going on.

7 januari 2026
Review zonder uitnodiging
Logo Jupiter Health

Antwoord van Jupiter Health

Thank you for your feedback, and we’re genuinely sorry that your experience was disappointing.

While we acknowledge there were delays — especially during a time impacted by holiday closures and courier backlogs — we did make several attempts to reach out to clarify the situation and move things forward. We’re sorry we weren’t able to connect in time to meet your expectations.

Our team works hard to provide accessible, affordable care through a streamlined process that includes free assessments, prescription management, and delivery. Many of our patients value the convenience and savings we offer, and we regret that this wasn’t your experience.

We appreciate you giving us a try and wish you the best with your future care. Should you ever reconsider, we’d welcome the chance to assist you again — and do better.

Beoordeeld met 5 van de 5 sterren

Better than the rest.

Cheaper and just as effective as the other options out there. Have been very happy with the dosage, the no side-effects, and the ability to change or pause my subscription as needed.

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

1st off the price

1st off the price. I was paying more than double from the Felix, for the exact same product.
2nd, waking up again with rock hard morning wood.Can wake up at anytime and if my wife wants to play, no more going soft in the middle of sex.
Highly recommend.!!

1 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The pricing is good

The pricing is good. But in my experience the only good thing they do well is apologize for poor service. An order placed Dec 10 will arrive in 14 days. I decided to try Rocky, costs more, but my order will arrive Monday. 3 days. Jupiter has been consistent in letting me down on delivery promises. I'm done.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Shipping is a problem

Ed ere as expected but shipping by Canada Post in the middle of a work to rule strike is nuts. If orders are continually sent by Canada Post will not reorder from Jupiter.

4 november 2025
Review zonder uitnodiging

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