I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a bath panel. Unfortunately it was the wrong size, my fault. Arranged to send back, had to pay for their courier to collect. I’m still chasing a refund 3 weeks later. Emails are replied to, sa... Toon meer
Bedrijf heeft geantwoord
Myself and partner visited thw shop 17/12/2024. We were greeted by Jayde, and she showed us around the show room, incredible knowledge on all radiators and fittings, as well as shower furnishings. Wi... Toon meer
Bedrijf heeft geantwoord
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Contactgegevens
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, Verenigd Koninkrijk
- 01772954749
- info@justbaths.co.uk
- justbaths.co.uk
4,4
Uitstekend
110 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Filter was not the same as…
Filter ordered was not the same as shown in the advertisement, cheaper quality!
Delivery was very slow.
28 juli 2025
Antwoord van Just Baths
Hi, thank you for your feedback. The filter you purchased comes in two versions, and we provide compatibility guidance on our website to help ensure the correct one is selected. If you believe you may have received the wrong version, please don’t hesitate to reach out, we’ll be happy to arrange a replacement if needed. In the meantime, I’ll share your quality concerns directly with the manufacturer, as this is the first time we’ve received such feedback.
I’d also like to sincerely apologise for the delayed delivery. While your order was processed promptly, it was unfortunately held up at despatch for a couple days. I’ll be in touch with you directly to make this right. Thank you - Cameron, Sales Manager
Antwoord van Just Baths
Hi Joe, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Ordering was easy
Ordering was easy, product was as described and delivered the next day, very impressed
17 juli 2025
Antwoord van Just Baths
Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Justbaths had the best price online for…
Justbaths had the best price online for the specific cabinet I wanted by a mile. Not only was the price the best anyway that included delivery when all of the other suppliers wanted extra. The cabinet arrived promptly and was well packaged and a breeze to install. Great service all round and I would deffo use Justbaths again.
12 juli 2025
Antwoord van Just Baths
Hi Al, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Antwoord van Just Baths
Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Antwoord van Just Baths
Hi John, sorry to hear you experienced some issues with the delivery. I'm currently looking into this with our logistics team, and will be in touch shortly. Thank you - Cameron, Sales Manager
Good quality and good service all round…
Good quality and good service all round , plus the price is right Well Done
1 juli 2025
Antwoord van Just Baths
Hi Sid, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Good customer service
Good customer service, very responsive when I queried a couple of items both using online chat and on the phone. Price of the item I wanted was good and they even price matched a competitor to bring it in cheaper still. Delivery was on time and as planned. Recommended.
1 juli 2025
Antwoord van Just Baths
Hi Duncan, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great communication
Great communication, and delivery within estimated timescales. Recommend!
24 juli 2025
Review zonder uitnodiging
Antwoord van Just Baths
Hi Natalie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Had an issue with a missing piece but…
Had an issue with a missing piece but as soon as I was put in touch with Stacy is was sorted asap. Absolute star!!
25 juli 2025
Review zonder uitnodiging
Antwoord van Just Baths
Hi Diane, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Quality customer service , 10/10
Ordered a Royce Morgan bath from Just baths.
Best price for this little bath. Excellent communication and constant updates on where order up to and delivery date. Even an email checking in how the delivery went.
Ordered an extra a few days later and was surprised to see it turn up with the bath as I was expecting it a couple days later.
Brilliant quality item and service from just baths to match. 10/10 👏🏻👏🏻👏🏻
14 juli 2025
Review zonder uitnodiging
Antwoord van Just Baths
Hi Gary, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
All very good quality and cheap!
18 juni 2025
Antwoord van Just Baths
Hi Samuel, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great customer service
The bath we ordered was delivered quickly and was just as described and looked in the picture. One of the clips snapped as we were installing the bath. Stacey at Just Baths went out of her way to get a new set of clips sent to us. She was extremely helpful and even made sure the clips were sent to our home address as we were no longer at our holiday home. Excellent and friendly service. Would definitely recommend.
11 juli 2025
Review zonder uitnodiging
Antwoord van Just Baths
Hi Angiejd, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Returns/exchange policy is rubbish
Returns/exchange policy is rubbish. I ordered the wrong shape bath panel by mistake and although the one I wanted was exactly the same price and was being delivered from the same place by the same courier they refused to do a straight swop ,i,e deliver me the new one and take the wrong one back. Easy eh! No, was told I had to pay to return at my expense which was going to cost £46. The panel only cost £60! so hardly worth it. Poor customer service in my opinion.
6 juni 2025
Antwoord van Just Baths
Hi Paul, thank you for your additional comments. As mentioned in our previous response, we’re sorry for the inconvenience caused. We’ve already discussed that if the wrong item is ordered, we ask customers to place a new order for the correct item and arrange the return separately.
While we always aim to assist where possible, combining deliveries and collections isn’t something we can guarantee, and any collections arranged by us do carry a charge. That said, I’ll be in touch with you shortly to discuss this in more detail and see how we can best assist. - Cameron, Sales Manager
Antwoord van Just Baths
Hi Elliot, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Antwoord van Just Baths
Hi Elizabeth, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
I am happy with the price and quality…
I am happy with the price and quality so far I don’t have any issues very good
10 juni 2025
Antwoord van Just Baths
Hi Aybur, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great customer services
Great customer services, understanding and fast responding, all resolved. Would use again.
20 juni 2025
Review zonder uitnodiging
Antwoord van Just Baths
Hi Stuart, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great
Great service arrived very quickly but other than that can't say much because I bought for someone else
29 mei 2025
Antwoord van Just Baths
Hi Nigel, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Customer service from Stacey was great
Customer service from Stacey was great. Prompt response to my query and resolved it straight away.
2 juni 2025
Review zonder uitnodiging
Antwoord van Just Baths
Hi Karen, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
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