JustCBD Reviews 

325
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 5 van de 5 sterren

Good prices and great customer service. I placed an order and accidentally entered the wrong shipping address (correct PO Box, wrong city). This was late on a Friday and a shipping label was created... Toon meer

Beoordeeld met 1 van de 5 sterren

JustCBD? More like just alcohol or water. Has no effect at all, I think they should be tested by a 3rd party as I have never had CBD be so bunk. Lol, also if you leave a bad review they seem to th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would highly recommend these CBD products to all of my family and friends!! 100/10! And their customer service is A1!! That’s the best part about this company! They are so fast, efficient and respon... Toon meer

Beoordeeld met 1 van de 5 sterren

DO NOT use this company. While their products are good, their shipping turnaround time is below lousy. They ship the cheapest way possible, & sit on orders. If I didn't lnow better, I'd say that they... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Informatie afkomstig van verschillende externe bronnen

JustCBD Store is among the top online market stores for buying CBD products. We have numerous, high quality CBD topicals, vape oils, edibles and more.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

325 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,4

Alle reviews

(325)

29 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Worst store ever

Worst store ever. Took 4 days to get an email saying they need to verify my identity. No problem with that other than my order should have been shipped already. Two days later no update so I emailed and asked if my order will not be shipped soon to refund me. No response just a refund. Obviously this business does not need you to buy from them. So find a business that does.

29 januari 2026
Review zonder uitnodiging
Logo JustCBD

Antwoord van JustCBD

Corey, we understand your frustration, and we’re sorry for the experience.

Due to the nature of shipping vape products and the high level of fraud associated with these items, we’ve had to implement stricter verification requirements using a tighter fraud-prevention algorithm. As a result, new customers may be required to verify information before an order can ship.

We recognize that the delay and lack of clear communication was frustrating, and that’s on us. To prevent this going forward, we are implementing an online verification checker within the next few days, which will allow customers to complete verification instantly without manual review or email delays.

We appreciate you giving us a chance and regret that this experience fell short of expectations.

Beoordeeld met 1 van de 5 sterren

This did absolutely nothing for me

This did absolutely nothing for me. I purchased the 250mg CBD sour gummy bears. Please note, If it does not have THC, it is a waste. I will never buy these again. I will only buy regular gummy bears.

14 januari 2026
Review zonder uitnodiging
Logo JustCBD

Antwoord van JustCBD

Good Day , You can call customer service 833-458-7822, these gummies are low dose thc under 5mg per gummy. If you like we can exchange for something stornger.

Beoordeeld met 1 van de 5 sterren

Absolutely failing last several months

Absolutely failing last several months. The retail processing delays are Also happening on the Wholesale side . Order confirmations but then Nothing! Emails are useless and it’s a shame as the Company has Great Product but if you can’t get it what is the point of trying sell my customers on the brand!!!
Very disappointed!

5 januari 2026
Review zonder uitnodiging
Logo JustCBD

Antwoord van JustCBD

Thank you for being honest with us — and you’re right to be frustrated.

The delays you’re experiencing on both retail and wholesale are unacceptable. Order confirmations without follow-through and unanswered emails are not the experience we want associated with our brand, especially when you’re putting your own reputation on the line with your customers. We where using an AI tool that seemed to delete cusotmers emails we just noticed this issue over past weeks.

There’s no excuse here. We’ve identified breakdowns in our processing and fulfillment workflow over the past several months, and we are actively correcting them. That includes tighter inventory controls, clearer communication on order status, and direct accountability on wholesale fulfillment so orders don’t stall after confirmation.

We truly appreciate you calling this out. The quality of the product means nothing if it can’t reliably reach you — and we’re committed to fixing that gap immediately.

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM THIS STORE

DO NOT ORDER FROM THIS STORE. My order from over a week ago has still not been processed. I’ve emailed customer service - got no where after several emails. Finally had to call and all I got was excuses of why my order was still not processed. They offered 3 day shipped once it is processed but that does me no good.

Understand they were closed 2 days for the holidays but they had plenty of “24 hr processing” time after the holidays and yet my order still sits. What a joke and what poor customer service.

Do not waste your money or time with this joke of a company .

2 januari 2026
Review zonder uitnodiging
Logo JustCBD

Antwoord van JustCBD

We typically ship all retail orders within 24–48 business hours. In some cases, an order may be temporarily flagged for verification, which can delay processing.

If this happens, our team needs to confirm the order by phone before it can be released for shipment. Once verification is completed, the order moves forward immediately.

If you believe your order may have been affected or you haven’t been contacted yet, please let us know and we’ll make it a priority to resolve.

Beoordeeld met 1 van de 5 sterren

⚠️DO NOT purchase from JUSTCBD.com

Be weary ⚠️DO NOT purchase from JUSTCBD.com this company is engaging IN FRAUD they will send a fake tracking number and purposely never ship the item . Item tracking has been pending for 3 weeks and they will cancel the order . Please save your money and go elsewhere ✅

17 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a total scam company…

This company is a total scam company they offer products for sake the. Don’t ship and they claim they are out and discontinued yet they are still for sale on their fake website and it takes forever to get money back they claimed to have shipped my order from day before thanksgiving on Dec 1 st sent me tracking number which doesn’t exist and now claims their refunding the money and it’ll take another 5-7 business days meanwhile I’ve gotta pay 500 bucks for the order on credits card cause they have taken more than 3 weeks to refund something . Beware as I’ll be filing with the state attorney general’s office for fraud.

26 november 2025
Review zonder uitnodiging
Logo JustCBD

Antwoord van JustCBD

We’re sorry for the frustration this caused and want to clarify how our process works.

Orders are shipped within 24–48 business hours once approved. In some cases, an order may be temporarily held for fraud review, which can delay shipment. During that review, a tracking number may be generated but will not update until the order is cleared and handed to the carrier.

We do not send fake tracking numbers or intentionally fail to ship orders. If an order cannot be verified after multiple contact attempts, it may be canceled for security reasons to protect both the customer and the company.

If you’re willing, please reach out to our support team directly so we can review your specific order and resolve this properly.

Beoordeeld met 1 van de 5 sterren

Crap in a box

Do not trust this site! They had a decent sale, so I gave them a try. First, while shipping was fast, they send no tracking or confirmation emails, and take forever to respond until you threaten to cancel the CC charge. Second, I received 8 cans of Delta 9 drink, 2 busted open and drained completely, one half full, with no holes or anything. While the cans were sticky, the bubble wrap and box were not, which makes me question if they were sent like that. These places are a dime a dozen right now, and there are way better choices.

30 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shipping

I ordered on 2/24/25 and was told my package was going to be here last Sunday. Package never came very disappointed...

24 februari 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Bad Customer Service

I Ordered a vape (9 Feb 20 2025) but was sent back to them due to wrong address (I gave all of my address except my road name) I contacted them to correct my mistake and they replied two days later saying they will replace it, my product was returned to them on 17th Feb and now at 23rd Feb I still have no product and they never answer there phone number and have not replied to any further messages with no way to know if they have resent my package or not. Not pleased at all.

Edit: (They saw this post and decided to send me three vapes as compensation, so whilst I still stand by the fact that the customer service is bad, I will increase the star rating to three stars and slightly change my review).

9 februari 2025
Review zonder uitnodiging
Logo JustCBD

Antwoord van JustCBD

Please provide an order number as we can not locate you in the system. I see you are not from United States we can only accept orders from USA based customer on this site

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Had a problem with a delivery. Pen arrived damage due to the super crazy hot weather. I have contacted the customer service. Callum was the kindest person ever. He understood the problem and organised a delivery with replacement products and freebies. That was so good

15 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I bought a disposable cbd vape pen from…

I bought a disposable cbd vape pen from a retailer and was getting high off of it. I bought an art home drug test from Walgreens and tested positive for THC. DON'T BUY UNLESS YOU DON'T HAVE TO WORRY ABOUT DRUG TESTS. IT WAS A GOOD HIGH. BUT FAILING A DRUG TEST FOR WORK AND PROBATION IS NOT GOOD FOR ME

18 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 star Customer Service

Excellent Customer Service from the sales rep Callum. Went above and beyond to ensure I was satisfied with my purchase and with his extensive knowledge of the product was able to guide to the right product to meet my needs. Highly recommend and will be back again 100%. 5 stars 🌟

1 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend!!

I had a wonderful experience with this company. The customer service was outstanding. Callum, in particular, was very helpful and provided me with valuable information about CBD.

Highly recommend!

24 juli 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Not as powerful as other brands.

I ordered 1000 MG oil. Have been taking 600mg from another company. I did NOT get the same relief. Product didn't seem to be as powerful. Maybe that is how they can afford their low prices. I'll try a different company.

25 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad Customer Service!

I have been a loyal customer of just CBD for at least 3 years. Although I like the product their customer service and shipping sucks! Ive had multiple orders lost and one order that stated was delivered and I didn't receive it. When I called customer service they were not very friendly and less than helpful. They wanted me to fill out an affidavit and I stated I don't own a computer or a printer and I can't do it on my phone. I'm 72 years old and people my age don't have all of this technology sometimes. They still refused to send me a replacement or a refund unless I filled out the affidavit. I live on social security and it's a stretch for me to buy these gummies every month for my anxiety but I do it because I believed in the product. They have lost a loyal customer and I have nothing good to say about how they treat their customers!

9 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely fantastic company and products

Absolutely fantastic company I waited few weeks to write my review the products are superior to any I’ve used before.

I’ve used the live resin vape and vape also the vegan hemp gummies.

Also communication and customer service has been second to none highly recommended thanks to Colin for his help with my order and advice 👍

16 juni 2024
Review zonder uitnodiging

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