Just Wines Reviews 56

Pushy salesforce selling expensive average to poor quality wine. Last few specials were undrinkable. One special had turned to a vinegar taste. The100% guarantee is not quite what it seems.

There are much better wine services out there.

Ebay Q Reserve Australia Chardonnay 2021 - 12 Bottles recently ordered and sent on time. Good value for great product - as usual. Have ordered from JustWines many times and always satisfied! Can recommend.

Keep getting harassing phonecalls. They ring night and day, I keep blocking the number and they ring on a different number and this week had an email asking me to activate an account with them even though obviously I never signed up for anything. Reported as spam. I never even bought anything off them and have no idea how they got my details. STAY AWAY

Joined the JW Crew (which is a $30 monthly debit), ordered a case of my favourite organic wine. Received the case about a week later, opened first bottle (Cab Sauv) and it was fizzy… thought that was odd… opened second bottle, it was fizzy and sour. Obviously the batch has gone off. Contacted customer service 4days ago, to ask about the refund process. Have had nothing back. Called the hotline, it kept me on hold until it went to message bank and then hung up. Called again, left my number for them to call me back. Nothing. Have “raised a ticket” via their website. Nothing. Have now blocked their debits via Credit Card and cancelled their Pay Pal agreement. Still nothing. Complete lack of customer service. Crappy wine. Do not waste your money. Will go to consumer affairs if I don’t hear from them by tomorrow. Have family in media, so will go there too.

UPDATE: Since posting this, and another review, their customer service team has called me 7 times, and emailed me 6times to ask me to take down the reviews. I asked for a refund on the bad wine, they said, “we will refund your JW account. I said, “no, I would like my money back please, and I want you to cancel my account.” She said, “we will out full refund back into your JW account and encourage you to give us another chance.”

I insisted on the refund, and asked her again to refund the latest $30 debit and cancel my account. She finally agreed to refund the $132. I saw $120 come in, but was still waiting on the last $12, but she rang and emailed me again yesterday. I said, “once the full refund goes in, I will change the review.”

The full refund has gone in now, and I have changed the review. Everything that I have typed is true, and I would still not recommend to do business with this company. I don’t think that customers having to resort to threats exhibits decent customer service.

coupons dont work. Tried all 3 with the $ amounts stated. felt like false advertising. unsubscribed from them and went to first choice liquor who had equally good wine but cheaper. worked out well.

Have been harassed by one salesman driving me crazy. Sent some garbage stale wines recently. Return one carton. Promised me the world. Rang me again with this amazing offer. Agreed. Then checked price. Locked my credit card. Unlocked my card yesterday and of course he pounced and dudded me. If you want average wine and to be driven mad. Go to just wines. This guy will scam you!

I bought wine from this company once
And for the last 2 plus years they keep calling and calling and calling
I’ve been so polite explaining I don’t drink any more and can they please take my number down and stop calling,
Now I don’t know how to stop these
Just wines stay away from them ,
It’s not worth the harassment and calls and calls I block your number and you keep finding ways to call me back .
My advise don’t buy anything from
JUST WINES !!! The will not stop calling when you say sorry I’m not interested.

Very pushy sales people. I purchased some wine which wasn't great quality and then 12 months later they keep calling me. Told the man I don't drink anymore and they keep badgering me as to why I don't drink and is it for health reasons. After the second call I bluntly told him it's none of his business other than to respect my wish not to drink. They then start saying is there anyone else in your family or friends you could buy for.

Fortunately for me it's just a choice not to drink at the moment but if you had serious alcoholism dependency issues then this company would be very dangerous.

Sales staff need training to back off when someone says it's not for them.

Heard about CRU recently. Skeptical to start with but have finally understood that even 2 orders a year are enough for me to get good value out of CRU.

Free Shipping, Free Bottles ( 6 of them ) and better pricing? Take my money.

"Premium" wines worth $359 - pay $99 was too good to be true- which it was.
The wines were undrinkable, terrible quality and I have had aggressive sales people call me countless times (last one today- I purchased in 2021 via Groupon!) even though I have repeatedly asked to please be taken off their calling list as I am not interested.
They advised that I should be taking advantage of their new special but as I reminded them again, I was not interested so they passed me on to another person.
Awful wines, awful service - do not recommend.

STAY AWAY! I had to give a star so I can post this! This company is a bunch of scammers and terrible business ethics. I bought 12 bottles of wine, after I confirmed with customer service the price was correct. They then realised that is priced wrong. Then took the wine off the website saying it was out of stock. Then two weeks later they had the next vintage for sale. I gave them multiple times to fix the issue but they are quick to refund so they didn’t have to honour the deal. I also have internal emails that they sent by accident to me showing their lies and scams. Then they begged me not to go public. Too late.

Delivery extremely late - only reason given - "The Courier is Busy".
We have confirmation that the wine has arrived.
Customer Services really needs some attention.

Tried using Just Wines Australia to send my son in Brisbane some wine for Christmas. I was in the UK. The company was unable to accept payment by credit/debit card because its online order form demands that the customer has an Australian address. Customer support ridiculous with staff using only formulaic email:

'Hope you are doing good.
Sorry for the inconvenience cause.
We are investigating and Escalated it further.'

Life is just too short.

Customer service, prices and collection are not worth using these guys for anything.

Avoid, avoid, avoid. I signed up for a monthly deduction from my credit card which turns out can’t be used for regular deliveries. The supposed loyalty points you earn also can’t be used for regular deliveries. Mixed cases are a dumping ground for undrinkable wine