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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Toon meer

Beoordeeld met 4 van de 5 sterren

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

**Title: Leaking Crisp Menthol Pods & Absurd Support Process** **Rating: ★☆☆☆☆ (1/5)** I have been purchasing the Crisp Menthol pods as my sole flavour for a long time, but over the last three t... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Toon meer

Bedrijfsgegevens

  1. E-sigarettenwinkel
  2. ook in
  3. Vaporizer winkel

Over JUUL

Geschreven door het bedrijf

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

356 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 55% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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2,9

Alle reviews

(356)

16 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I have been using the Juul 2 for three…

I have been using the Juul 2 for three months now, and I've noticed that the pods are leaking. Most of the time, I find myself wiping both the inside and outside of the pod and battery case. The cost is £6.99 for two pods, and I feel like I lose most of the liquid if I don’t use the vape every hour. It's a shame because the device is so convenient, and I was looking for something that wouldn't require filling and did not leak.

10 november 2024
Review zonder uitnodiging
Logo JUUL

Antwoord van JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Beoordeeld met 1 van de 5 sterren

Had exactly the same experience

Had exactly the same experience as a previous poster. Again with the Summer Menthol pods, but this time my device indicated the pod was fake. I informed Juul of this, giving full information as requested on their online form, Only to get an email several days later asking for full information. Infuriating! I don't have time for this, Juul, I already told you what you need to know, you should be dealing with the retailer (Tesco) whose FULL details, address of the store and all, I have ALREADY GIVEN YOU,

22 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

bought from them before trying to get…

bought from them before trying to get more now and wants all my details, then wants a photo of my ID as proof of my age with the amounts of company loosing deta I will not give it to them.

I will not give my ID over the internet and not for a vapour pen REALLY, I will buy tobacco from a shop no ID needed THANKS JUUL BIG HELP

7 oktober 2024
Review zonder uitnodiging
Logo JUUL

Antwoord van JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Beoordeeld met 5 van de 5 sterren

JUUL2 & App

I bought the JUUL2 yesterday, the app is a super cool idea and makes the device beep if I can't find it (which is always lol)

18 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helping to quit smoking

Trying to quit smoking, really enjoying the JUUL2 for it, definitely satisfies the craving and I’m smoking less and less. Highly recommend the autumn tabaco for those who are struggling to quit but want a tabaco flavour in a vape

11 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Juul 2 vape

Juul Is one of the best vape company out there. The new juul 2 is amazing bcause you can track ur liquid level how much pods you smoke and estimated how many puff you got on charge. Track it on the app. Check ur battery level, see how much smoke a day.
The only thing they should do is get a on the go charge case for the juul 2. That only thing they need to improve on

22 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It is not possible to change the…

It is not possible to change the subscription delivery date forward

23 juli 2024
Review zonder uitnodiging
Logo JUUL

Antwoord van JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Beoordeeld met 1 van de 5 sterren

I'm sorry but this is not for me.

I'm sorry but this is not for me.
Juul is amazing it was the e liquid l didn't like.

22 juni 2024
Review zonder uitnodiging
Logo JUUL

Antwoord van JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Beoordeeld met 2 van de 5 sterren

Disappointed with Customer Service

The device itself is fine but have had issues with some flavoured pods ie Sumer Menthol. Opened two new pods to find they are empty. Sent email to Customer Service who asked for full details or photo of the device. Have sent this and had another email asking for same information - delaying tactic. Not impressed at all with customer service and very disappointed in their response and lack of help or advice.

25 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

I was happy to walk into the JUUL store seeing as thought I’ve never seen one before, the staff were extremely polite, the juul2 is an amazing alternative, couldn’t be happier

18 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The Juul 2 pods leak too often

The Juul 2 device is great and it made stop normal cigarettes. But too little choice of the pods similar to the Virginia Tobacco pods and autumn pods. I dont like vapes with sweet flavours. For me needs improvement on the leakage of the pods, it is too often that it leaks and doesn't last as long when that happens.

25 december 2023
Review zonder uitnodiging
Logo JUUL

Antwoord van JUUL

We're sorry to hear you've had an issue using a JUULpods. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Beoordeeld met 2 van de 5 sterren

Been using this company for 3 years new version is rubbish! Bring back the old ones or create pods that work!

Been using this company for 3 years but ever since they’ve changed to vape to a newer version it no longer takes all the liquid from the pod meaning I am wasting nearly half per pod. Contacted the company and they troubleshooted the vape which was a mission in itself to get it to connect. Came back no fault. Purchased an additional one same things still happening, they sent one out. Same things still happening so it’s obviously the pods that are faulty but they have no intention of correcting this and have basically fibbed me off. I have always returned my unused pods over the years as requested so they can see that these newer versions are half full!

Shame as I’ve now had to take business elsewhere due to this fault and no one really caring about losing a customer

1 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

Great product, always been a fan of Juul and will continue to be so with the JUUL2 :)

1 mei 2024
Review zonder uitnodiging

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