JW Computers Reviews 40

Been trying to return a phone that i bought that has numerous operating system glitches, camera doesnt even work to spec, system hangs, been in contact for 6 months advised by OPPO to await a software upgrade, done that, phone is now worse then before and alot of functions not usable, despite all this JW computers aren't complying with Australian Consumer Laws with returns, in term want to send the phone to OPPO when all they had as a means to fix the problem were to wait 5+ months for an operating system update to patch the problems with the phone, so its a no brainer OPPO cant address the issue, JW dances around my rights as a consumer, now i dont even get email responses upon uploading video evidence of the phones poor operation and unusable functions...

Technical/Warranty Support line never picks up, stuck with a phone i paid over $1000 for where the camera application doesnt even open, torch is in use and cant use due to the software glitch, part of the screen goes unresponsive upon recieving notifications, camera doesnt rotate in certain applications and application crashes repeatedly, phone over heats and doesnt work as advertised.

I want this phone returned and about to take them to ombudsman and have my lawyer draught a letter to take them to small claims if nothing happens this week.

Do not buy here. Purchased screen protector from JW via Kogan marketplace. Product that arrived wasn't fit for service, the screen is curved and the protector was flat and overhangs. Contacted customer support, they'll only replace it with the same if it's faulty. And if they deem it not faulty, I have to pay the shipping. Waste of time,money and effort.

Return claims will not be accepted.

JW will screw you over as per my experience.

Even if your new projector lamp causes smoke and trips your power, when the projector was working fine moments prior — they will blame you instead of convening with BenQ.

Even though my old lamp works fine. It’s my fault apparently, not there’s, breaking Australian Consumer Law.

They will try to charge you $50 to return it. 10 days or you void this “policy.”

When you mention Australian Consumer Law these predatory policies disappear.

I’m currently at “we’ll give you 50% of your money back” and JW ignoring me.

All for $250. Great business mate. I pray for their bankruptcy.

Do not use BenQ either, I used their repair service back in 2018 after one year of ownership and they tried to charge me for something under warranty…

Taking four months to fix.

All of these companies are predatory and prey upon the assumption that they will not be dragged through small claims court.

They claimed they’d give me a refund if I show them

A) a video of it not working. Oh yeah sure, I’ll plug it in again 5 months after it caused mercury smoke and tripped the power in my house. Sure. Unsafe instruction against ACL.

B) Show JW my BenQ repair emails from 2018.

How that has anything to do with my projector now? It was repaired and sent back as new. It worked for years until JW’s lamp went in.

This is just transparent ‘looking for reasons to offload responsibility to BenQ’ when they are the ones who sold it.

It’s quite simple to deduce but they really want that $250.

JW can claim ‘it works here’, BenQ can claim ‘it works here’ and then they can charge me for trying to return their faulty product and take no responsibility.

Brilliant system they’re got going. Absolutely brilliant. Just very illegal ACL wise

Purchased an item and after 9 days, called to be told they didnt have it instock, would have to order it in and couldn't give an ETA. Wouldn't ever recommend these guys. Horrible service.

Wanted to replace a new computer monitor (still in box) from 27" to 32" but they charge 5% to 25% restocking fee depending if the item packaging was already opened or not.
Many places are fine to replace without extra charge if still new in box. I even offered to drop off and pickup from the same store.
Also, a refund incurs the same fee. I would avoid ordering from JW Computers as they do not have a good customer care policy. I hope they can improve on this in the future!

Ordered something from a 3rd party partner, waited almost 2 weeks and it got cancelled for no reason. Very disappointed

False advertisement . Ordered laptop and as per delivery 4 working day has been 2 weeks no updates a d no body can answer questions.useless customer service. Wonderingbif this is a scam?

Purchased a MSI laptop the power supply for which was DoA. Cannot get them to even answer an email let alone replace it.

Call them and spend 40 minutes on hold … only to have the call disconnected

This seller was supposed to send me a replacement NVMe SSD Drive, but since the parcel was poorly packaged, it's either the seller did not put the drive in the parcel and has been dishonest or someone has tampered with it and stole the drive during transit.

The seller was unwilling to help and the customer service does not care, customer service thinks I'm the one who's being dishonest.

Ask yourself this question = How can they post an expensive drive by poorly packing it and not insuring it as well? I have shopped with many different computer shops before, and JW Computers is definitely the worst! Buyer beware! You've been warned.

Update:
Since posting the review I've been contacted by a resolutions manager at JW head office. He has organised a refund for the diagnostic which is good.

It is a shame my emails were ignored by support and they didn't do the right thing initially, but is good to see that the people running the business want to make sure the right thing is done.

Original Review:
Was having trouble with my PC for months so took it to JW computers for a diagnostic. Was told it was the PSU. I thought awesome- I know what is the problem now. I got myself a new PSU and sent my PSU back to bequiet to be tested. My PC was still crashing and I hear back from bequiet saying the PSU is fine.

Swapped out the motherboard myself because that was the only other thing I thought could be the issue and my PC has been running flawlessly since.

Now I am down $500 after buying a Seasonic PSU that I didn't need. I have sent emails to JW asking if anything could be done (even just a refund for the incorrect diagnostic???) and they are ignoring my emails.

It is a shame because in the past they have been reliable for me but I can't just let ignoring loyal customers slide. I get making a mistake with a diagnostic- I was having double too which is why I took it to who I *thought* were experts. But if it is a service you offer, when you *do* make a mistake you should do the best you can to make it right with the customer.

i bought a Asus TUF GeForce RTX 4070 Ti 12GB Graphics Card from them online and found this to be the best price from all online shops at the time.checkout was super easy and delivery was realy realy fast.it was packed so well it would have survived a nuclear blast.i wont hesitate to buy from them again.

Cancelled order after a week of waiting for shipping. Happy to take your money even without stock! Not acceptable.

Purchased 2 x 64GB RAM online, they packed 1 (without the product) and the package arrived, signed and empty. The say because I signed, means I accepted it. Trying to communicate with them is like talking to brick wall…..met with total apathy. THIS COMPANY IS THE BIGGEST SCAM. ACCC and Fair Trading complaints to follow.

On Friday 13th October 2023 I purchased a WD Elements Desktop 4TB 3.5 External Hard Drive for $169 with Postage of $8 from JW Computers so I could put heaps of Documents, Photos and Videos on it using my iMac and my iMac Business. I spoke to Paul on Friday afternoon and he said he will organise it to be posted with Express Post since the hard drive was delayed getting to the warehouse.

10/10 customer service. They were happy to oblige extra travel protection. Would use again.

This is a bissisnes a private one that has been ran by everyone online except the owner Eric Rush email him at jwercomputerrepairnet@gmail

Laptop shows as not collected after a week.
Sales people say it is out for delivery.
Very difficult to contact for resolution and told I should accept that it is a busy time of year.
Requested order be cancelled but have received no confirmation that that has happened.
Absolutely do not recommend. Stay away!

i placed an order over 2 weeks ago it still hasn't shipped i tried calling all there numbers no response email no response face book message no response an there website message system no response do not buy from this scam site.