K2 Industries Reviews 

My experience with K2 Industries started off fantastic, which makes the ending even more disappointing.

The rear bumper I purchased arrived in excellent condition, and my first customer service Rep. provided some of the best customer service I've ever received. She was responsive, friendly, and genuinely seemed invested in helping me with my E90 build. Based on that experience, I originally left K2 Industries a glowing 5-star review.

Unfortunately, everything changed once my taillights arrived.

For nearly $600, I received taillights that appeared to be assembled with parts for two different BMW model years. The fitment was terrible—the inner and outer sections didn't line up correctly, the trunk closed against the misaligned light and cracked it during installation, and the body lines didn't match. On top of that, the brake lights only flickered instead of functioning correctly, and after only a couple of days installed, the housings filled with water because they weren't sealed properly.

I documented everything with photos and videos, including the electrical issues, poor fitment, water intrusion, and my discovery that the larger sections appeared to be for an LCI model while my car is a pre-LCI. K2 agreed there were issues and initially offered either a replacement with a partial refund or full store credit. I chose the store credit because I no longer trusted the product and wanted to buy something else instead.

That's where the nightmare began.

For weeks I was repeatedly told they were waiting on the manufacturer. I was asked for more photos, more videos, box dimensions, and additional information, even after I'd already provided extensive documentation. Eventually I was sent a return label and returned the lights exactly as instructed.

After they received them, they completely reversed course.

Instead of honoring the store credit they had already approved, they claimed the lights had scratches and "visible damage," denied the credit entirely, and told me I would have to pay to have my own defective taillights shipped back to me. I even asked for a partial credit at that point, since that had already been offered earlier, but they refused.

When they finally returned the lights to me, the "damage" they had cited turned out to be marks that came off easily with a little rubbing alcohol. Meanwhile, none of the actual defects that caused the return had magically disappeared: the lights still didn't fit correctly, still weren't waterproof, and still had electrical issues.

After months of emails, countless photos and videos, waiting on manufacturer responses, paying to return defective products, then paying again to have those same defective products shipped back to me, I was left with unusable taillights and no refund or store credit.

I genuinely wanted to continue buying parts from K2 Industries. In fact, I was already planning future purchases and had recommended them to others based on my initial experience. But the way this warranty/return was handled completely erased that goodwill.

If everything goes perfectly, you may have a great experience. If you receive a defective product and need customer support beyond the initial sale, my experience was unfortunately the exact opposite.

Received very quick responses to all my questions!

When I put in my vehicle information, the site said the light I picked was not a fit for my vehicle. Then, when I clicked on the fitment tab, my vehicle was on the fit list. I spent a long time trying to figure out what was up. I finally decided to just call. The help on the call was good.

Très mauvaise expérience, plus jamais ce site d'arnaqueurs. Aucune responsabilités, ce sont des voleurs !!! A fuir

My hood came in damaged but the communication afterwards has been great and they are shipping me a new hood . Hopefully it will be a good product but one things for sure the communication is great .

Very nice looking pieces. Well made and sizes were spot on. Application couldn't be easier, of course they were covers and not full replacement roundel, so not to technical of a job. ;¬)

Hood looks amazing. Some slight blemishes on the hood and side of the hood but nothing is perfect. Be ready to work a bit on opening the clip holes. My suggestion take it slow cause one wrong move and you can go through the other side. Other than that great product. (Note: if you have open air filters in the engine bay, buy some sleeves to protect the filters because the opening on top let the water run right on them).

everything went well as expected, item is as described and fits

I ordered a hood that took a week to process and ship, and then they knowingly use a freight company with the worse ratings in the united states. The item arrived in my city on a Tuesday and it took k2 calling them Friday morning for them to deliver it which made the shop my car was at move my vehicle down the list for work. Today may 28th the shop went to install my hood and it has a big Crack in it. Should have spent more money and went with a different company. Its also obvious by reviews here that k2 doesn't allow the bad reviews to hit their website

The part color matched perfectly, it was a quick & easy install, fast shipping, and I felt I got solid value for the price. I'll definitely come back to K2 when I do my next upgrade.

It was a great fit. Pilot holes are in place to drill out to make perfect fit

My experience was great; they contacted me early and gave me details on my order and someone to talk to if needed, it arrived promptly, and was packaged very well. Very satisfied, great job!

Made an order of a custom headlight component. Great site, great price. It arrived and worked perfectly!! I am happy! Good site!

Amazing product I bought fits great and arrived as described

Fast shipping! Product was perfect as described and fitment was perfect! Add it to your cart, pay up and put them on! Looks just how I wanted!

Nothing but good things to say. Been very helpful with well made products. They even have great support, I made a mistake ordering and they are in the process of getting me fixed up. Excellent response and they stay in contact with you. I will purchase from here again. When my new splitter gets here I will post pics to there website.

I ordered some small interior trim pieces for my C6 Vette from K2 Industries. Specifically, I ordered replacement rings for the HVAC knobs. The item arrived timely and was exactly as described. Fit and finish of the pieces were spot on making install easy. I would not hesitate to order from K2 industries again.

I thought I had found a legit online retailer. Good prices on a holiday promo, site was “easy” to navigate, shipping wasn’t free but felt fair. Lesson learned - lipstick on a pig! Bought a carbon fiber trunk for my BMW. The promotional discount made the price too good to pass up. A carbon trunk was in my build list. I didn’t install it immediately. Was buying additional parts before a trip to the body shop. This product is absolute TRASH! Fitment is HORRIBLE! It’s a carbon creations trunk for an e92 BMW. Install was attempted by a reputable body shop who I’ve taken my cars to for years. There were ZERO disclosures on the product - only that it was an “OEM” fit. I reach out to K2 asking for insight and suggested a refund. 8 days later I was told no because it was purchased more than 30 days ago. I bubbled it up to management which took me 3 weeks to hear back. Then they told me the same thing - but additionally - because the trunk had been “modified” they could not return it. Nothing on this trunk was predrilled. In order to install it and fit check it - you have to drill holes into it…for the hinges and the latch. Additionally, license plate lights are not pre-cut, trunk liner is not predrilled, and you cannot mount the inside rear tail lights - as the holes for them are cut WAY to big. K2 refused to entertain a refund. They didn’t disclose their 30 day policy, and they are happy to sell a product that has poor craftsmenship and simply doesn’t fit. This is a company that is excited to sell you crappy low budget products and then make it impossible to return them or get refunded.

***Reply to K2’s Reply***
Why was NONE of this disclosed when the item was purchased? Not the 30 days and certainly not the requirements needed for install or fitment.

Your support line goes unanswered when I call. Your emails take 2-3 weeks for a response.

You say you have had these sold in mass volume with good customer experiences….is that defined by people not asking for a refund? There certainly aren’t loads of positive reviews on this product - so how would you actually know?

Let me reiterate - the install was done by one of the best known body shops in the state…and they couldn’t get it to line up. That says a lot about the product…

By the way - know where do you disclose is this truck of for an LCI car or pre LCI car…turns out the LCI tail lights fit much better—even though there isn’t a way to actually mount them without fabrication…