This pillow has been a game changer for my neck pain. The Adjustable pillow is the perfect height and support I've been looking for. Super easy to order, arrived quickly. I'm sleeping better than I ha... Toon meer
Bedrijf heeft geantwoord
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Great product not only supports my body but makes me feel good mentally too as it feels like you are hugging or being hugged, so helps sleep more soundly.Also delivered on the the delivery estimated t... Toon meer
I made an order in December and it never arrived. I have been contacting them and no response, I have not received my order or a refund.
Bedrijf heeft geantwoord
Placed order ( #6235 confirmed) on order says stock due in 28th November, now the 14th December and not heard anything despite money being taken. Have emailed through to chase and nothing back. Ag... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.
Contactgegevens
Cavendish Square 18, W1G 0PJ, London, Verenigd Koninkrijk
- hello@kallysleep.co.uk
- kallysleep.com
3,3
Gemiddeld
832 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very very slow
I didn’t receive the product yet, but I feel like I need to write my experience for everyone to know. When (or if) I receive the pillows I might add another star.
Preordered 2 pillows that were supposed to be sent on 13th November. On 13th they didn’t send anything and said it will be sent on 18th. On 18th, of course they didn’t send anything, then finally on 20th I received a reply that the order will be sent as soon as possible. Now I’m waiting… weird that I have to wait that long for a couple of pillows. Even if I will love them, I can’t give more than 2 stars just because of all of this headache.
19 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Samuel,
Thank you for sharing your feedback, and we’re very sorry for the frustration and inconvenience caused by the delays with your pre-order. We understand how disappointing it has been to experience multiple revised dispatch dates, especially without clear updates along the way.
Your order was part of a pre-order batch due to unusually high demand for the Side Sleeper Pillow, and while we expected stock to arrive on the dates initially advised, delays in transportation unfortunately pushed this back further. We should have communicated these changes more clearly and promptly, and we sincerely apologise for the confusion and inconvenience this caused.
We’re working hard to improve our stock visibility and communication process, so experiences like this don’t happen in future.
Thank you for your patience — we hope your pillows will arrive very soon, and that once received, you’ll find them worth the wait. If you need further help in the meantime, please don’t hesitate to get in touch at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Kally Side sleeper pillow
Kally Side sleeper pillow
After a long wait my 'side sleeper' pillow arrived. Rather than use it straight away, I decided to try it out for half an hour in its packaging, as it seemed very hard and wrongly shaped for the side sleeper style of pillow.
I found the pillow to be far too hard and uncomfortable, offering no specific support for my neck as detailed in the Kally advert.. So I contacted the company for a return label and was told they do not accept 'used' returns but that I should send my unwanted pillow(at my own expense) to a charity -name and address given by Kally - and that Kally would refund my money when the charity confirmed receipt of the pillow. I have not done this and intend to contact Trading Standards to report the pillow as 'Not fit for purpose'. Both the filling and firmness are completely wrong for the support the pillow is supposed to give I would have expected it to be filled in layers with an indentation for the head - as on other side sleeper pillows - but it is in fact packed with a cheap coarse grey hollow fibre material that has no shape or 'give' in it. Not worth the price at all!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Anluise,
Thank you for sharing your feedback, and we’re very sorry to hear that the Side Sleeper Pillow wasn’t the right fit for you. While this product is one of our most highly reviewed pillows with a very low return rate overall, we understand that comfort is personal and won’t be the same for everyone.
We don’t appear to have a record of further communication from you regarding this issue, but we’re more than happy to look into it and help resolve the matter. Please contact our customer care team at hello@kallysleep.co.uk with your order details so we can review your case and assist you directly.
Kind regards,
The Kally Sleep Team
Ordered over a month ago following…
Ordered over a month ago following Which magazine review. Still waiting no communication.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Graham,
We’re very sorry to hear that you haven’t received your order. We’ve checked our system and can’t find any correspondence from you, so we haven’t been able to identify your details or look into this properly.
Please get in touch with us at hello@kallysleep.co.uk
so we can locate your order and resolve this for you as quickly as possible. We’re here to help and want to make this right.
Kind regards,
The Kally Sleep Team
Terrible customer service,
Following so many other recent reviews, zero communication from this woeful customer services . The popularity of the which review means that they are out of stock of the side sleeper pillows. However why do they not mention this and apologise in any of the communications on this website? My order was number 4338.
12 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi David,
Thank you for your review, and also for getting in touch with us via email. We’ve explained the situation with your order directly, and we really appreciate you taking the time to share your suggestions on how we can improve our service going forward.
We’re sorry again for the inconvenience caused during this busy period, and your feedback will certainly help us make positive changes.
Kind regards,
The Kally Sleep Team
Horrendous customer care…
I have had an horrendous experience dealing with Kally Sleep. I ordered a baby nest as a gift for a newborn, the item never arrived. Contacting customer services is like wading through treacle, eventually I got a response together with a promise of them sending the item immediately. This has not happened, as far as I am aware the item has not even been processed yet. It's particularly annoying as it is a gift. Once again I am trying to contact them with absolutely zero response. I very much recommend anyone not to buy from this company.
6 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Angela
Thank you for your feedback, and we’re really sorry to hear that you’ve had a poor experience on this occasion.
We experienced a delay in receiving stock from our supplier, which unfortunately impacted the dispatch of some Baby Nest orders. The stock arrived late but all pre-ordered Baby Nests have since been dispatched.
We sincerely apologise for the inconvenience and frustration this delay has caused, especially as the item was intended as a gift.
If you have any further questions or concerns please email us at hello@kallysleep.co.uk
Kind regards,
The Kally Sleep Team
Poor quality and no response from customer service
I ordered two side sleeper pillows that were lumpy and half filled. I assumed it was a quality assurance mistake, so emailed Kally Sleep with photos and a video. They didn't respond to that and several follow up emails over several weeks. They only responded after i sent a final email advising I had requested a chargeback by my credit card issuer and that I was exercising my right to a refund under the Consumer Rights Act 2015. Kally Sleep instructed me to send the pillows to a charity, completely ignoring the fact that the pillows were inadequate and the refund request. No customer should be out of pocket for a business's faulty product.
I only purchased from them because Which.co.uk rated them highly. I reported the poor experience back to Which, which they'll hopefully take on board and not ever recommend this poor excuse for a business again.
Update: They've replied below. Funny how I get a same-day response when posting about my experience publicly or after my 4th email to customer service about a charge-back. This company has had 5 opportunities to rectify the issue. I hope others see through how non-genuine this response is.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Catherine,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We apologise for any lack of communication — that’s certainly not the level of service we aim to provide.
Unfortunately, we’ve been unable to locate your order or find any record of the emails or communications you mentioned. We’d really like to look into this properly and make things right for you.
Please contact us at hello@kallysleep.co.uk with your order details so our customer care team can investigate this further and resolve the issue as quickly as possible.
Kind regards,
The Kally Sleep Team
lumpy pillow with a poor fitting case
lumpy pillow with a poor fitting case. Not with £50
8 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Alastair
Thank you for your feedback, and we’re really sorry to hear that you’re unhappy with the quality of your pillow. We haven’t received any contact from you regarding this issue, but our customer care team would be more than happy to help.
If you’re not satisfied with your purchase, please get in touch with us at hello@kallysleep.co.uk — we can arrange a return or replacement and ensure this is resolved for you as quickly as possible.
Kind regards,
The Kally Sleep Team
Delay but a positive review
There was a delay with my order, and there was a lack of communication unfortunately. However, my pillows have arrived and they are as good quality as my previous order and I would recommend them.
6 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Leoni,
Thank you so much for your kind words and for recommending us — we really appreciate it! We’re very sorry for the delay in getting your order to you, but we’re delighted to hear that you’re happy with your pillows and the quality met your expectations.
Thank you again for your patience and continued support.
Kind regards,
The Kally Sleep Team
3weeks later never received my order
I’ve placed an order on 12th of October, and here we are 4th of November and never received the 2pillows and pillow case. After several emails requesting update, they only replied once to say it’s out of stock and today my order has been cancelled. Appalling customer service! Don’t waste your money!
The company replied underneath implying I requested the cancellation of the full order which is not the case.
4 november 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mirela,
Thank you for your feedback, and we’re very sorry to hear about your disappointment. We made it clear that the item you ordered was temporarily out of stock and would be processed as soon as new stock arrived.
After receiving your message expressing that you were dissatisfied and no longer wished to wait, we understood this to mean you preferred to cancel your order. We therefore processed the cancellation to avoid causing you any further frustration and delay.
We apologise again for the inconvenience and appreciate your understanding.
Kind regards,
The Kally Sleep Team
I would gladly rate this higher
I would gladly rate this higher. I've not received any pillow or any notice but they have taken my cash. My order is 4257. I will give them 48hrs or will contact my credit card provider. The problem seems to be that they never had any stock of the product ordered, however there was no communications to me on email and their website stated would be with me in a few business days. Guess what after reading my message on Trustpilot it looks like they took the huff and cancelled my order so I'm back to the beginning. I've changed my score as there CS seems to work, if they could just improve the order communications. I'm not telepathic yet!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Robert,
Thank you for your feedback, and we’re very sorry for the confusion surrounding your order. It appears that you placed a pre-order for an item that is due back in stock next week, and your order would have been shipped as soon as the new stock arrived. Please check your order confirmation email that you was emailed over to you when you placed the order.
However, as it seems you weren’t aware that this was a pre-order, we’ve processed a full refund to avoid any further inconvenience. We completely understand your frustration and apologise that this wasn’t made clearer at the time of purchase.
Kind regards,
The Kally Sleep Team
Returns accepted but post at your cost.
Delivery delayed by lack of stock. Found the side sleep pillow too firm and generally uncomfortable. Returned product but this at my own expense to a tune of £10. General unsatisfactory.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi David
Thank you for sharing your feedback. We’re sorry to hear that the pillow wasn’t quite right for you. We do cover delivery costs and offer customers the opportunity to trial our products, as we understand that comfort can be very personal.
While many customers love our pillows, we know they won’t be perfect for everyone. In such cases, we usually ask customers to donate their pillow to our chosen charity, as we’re unable to recycle used items for hygiene reasons.
We truly appreciate you giving Kally Sleep a try and will continue working hard to ensure every customer has the best possible experience.
Kind regards,
The Kally Sleep Team
Wrong pillow delivered no response from company
Wrong pillow delivered, emails and contact form sent to Kally with no response. Zero customer service.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Chris
Thank you for your feedback, and we’re sorry for the confusion with your order. Our records show that you ordered a Sports Body Pillow and received a Standard Core Body Pillow along with a Sports Cover, which is the correct configuration for that product.
If this isn’t what you received, please get in touch with us at hello@kallysleep.co.uk so we can look into it right away and resolve the issue for you.
Kind regards,
The Kally Sleep Team
Very poor design, cheap fabric
Very poor design, cheap fabric and terrible stitching. Had my u-shaped pillow for 2 months and it's ripping open already just from my head resting on the inner bend.
Not impressed considering cost.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Laura,
Thank you for sharing your feedback, and we’re very sorry to hear that your U-Shaped Pillow developed a fault — that’s certainly not the quality we expect from our products.
We’ve identified your order and have already shipped a replacement to you. We hope the new pillow meets your expectations and provides the comfort and durability you were looking for.
If you experience any further issues, please don’t hesitate to contact us at hello@kallysleep.co.uk
— we’ll be happy to help.
Kind regards,
The Kally Sleep Team
Update to previous
Update to previous. Emailed me to say refunded immediately. Not received yet but had email to say refund in progress but may take up to 10 days! Have they gone bust?
You have been warned!
13 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Bob Builder,
Thank you for your review, and we’re sorry to hear about the delay you’ve experienced. We’ve tried to reach out for more information to locate your order but haven’t received a response yet.
Please get in touch with us at hello@kallysleep.co.uk with your order details as well as this review name so we can identify your purchase and resolve this for you as quickly as possible. We’re happy to help and want to make sure this is sorted for you.
Kind regards,
The Kally Sleep Team
Terrible customer service
Terrible customer service, ordered 2 pillows 2 weeks ago and still not received items. Tried to contact them and no response, ignoring emails. They are taking people’s money and no way of getting it back. There’s no notification from them to even say a delay on the order and no way of contacting them. AVOID USING KALLY SLEEP
7 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Mark
Thank you for your feedback, and apologies for the delay and frustration in regards to this order. We were in contact with you throughout and, as we were unable to deliver your order within the expected timeframe, we processed a full refund as requested.
We completely understand your disappointment and apologise that we weren’t able to meet our usual delivery standards on this occasion. We’re reviewing our processes to improve communication and avoid situations like this in the future.
Kind regards,
The Kally Sleep Team
Dreadful Customer Experience
Ordered a pillow on Saturday 18th - fair enough, I missed the code for next day delivery (no idea why they'd lock this behind a code in the first place if it's free) and still no communication on my order as late as Wednesday 22nd so I emailed.
Received a response letting me know today the folllowing:
'Due to the Side Sleeper Pillow being awarded a Which? Best Buy recommendation, we’ve experienced an unprecedented surge in demand. As a result, this item had sold out
More stock has arrived and the team is working as fast as possible to get these out the door but there are a lot of orders to process.'
Refund requested - absolutely poor way to do business.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Tom,
Thank you for your feedback, and we’re very sorry for the experience you’ve described. We’ve been unable to identify your order based on the information provided here, but we’d really like to look into this and resolve it for you.
Please get in touch with us at hello@kallysleep.co.uk with your order details so we can locate your purchase and ensure that everything has been sorted — including processing your refund if this hasn’t already been completed.
Kind regards,
The Kally Sleep Team
Selling out of stock items with no comms
I bought a pillow with express shipping, and after 7 days still hadn't received a dispatched notification. When I emailed support I was told the pillows were out of stock and _should_ be back in stock next week. It is totally disingenuous to sell out of stock products - they should be marked as out of stock and have a notification for when they are back in stock, money shouldn't be taken for items that can't be shipped as described, especially without the customer's knowledge. Also for there to be no communications at all about this for 7 days on an 'express shipping' order is totally wrong.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Alex,
Thank you for sharing your feedback, and we’re very sorry for the delay and lack of communication you experienced. From what you’ve described, it sounds like your order may have been a pre-order for stock that was due to arrive shortly after your purchase.
We’ve been unable to identify your order based on the information provided here, but we’d really like to confirm the details and ensure everything is resolved for you. Please contact us at hello@kallysleep.co.uk with your order number so we can look into this right away.
Kind regards,
The Kally Sleep Team
TERRIBLE! Avoid at all costs
I ordered a pillow from Kally Sleep and changed my mind literally one minute later. There was no option to cancel, so I emailed them immediately. It’s now been over two weeks and I’ve had zero response, not even an automated reply. Their customer service is completely non-existent. You can’t reach anyone, and if you want to return something, you have to pay for it yourself, even though they ignore every email. This company is an absolute joke, they take your money and vanish. I’ve never dealt with a brand this unprofessional and careless. Save yourself the stress and buy from anywhere else.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Maya
We’re obviously not happy to hear about your experience. We do allow customers to cancel their orders if we’re able to catch them before the are dispatched. We always do our best to accommodate cancellation requests as quickly as possible.
Unfortunately, we’ve been unable to locate your order based on the information provided here. We’ve reached out for more details but haven’t received a response. Please contact us at hello@kallysleep.co.uk with your order number so we can look into this further and resolve it for you right away.
Kind regards,
The Kally Sleep Team
I ordered a pillow over a week ago and…
I ordered a pillow over a week ago and after many emails I still don't know what's happening.
They have not answered my e mails , but continually bombard me with offers etc.
Terrible delivery and customer service , stay clear of this company
15 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Michael,
Thank you for your feedback, and we’re very sorry for the inconvenience and lack of clarity you experienced. Unfortunately, your order was affected by a temporary stock shortage, and as we didn’t want to keep you waiting any longer, we processed a full refund.
We completely understand how frustrating this must have been, and we apologise that our communication fell short of expectations. We’re working hard to improve our stock visibility and customer updates to prevent this from happening again.
Kind regards,
The Kally Sleep Team
Like lying on a Balloon
Ordered 2 side sleeper pillows as Which? raved about them. Because Which? raved about them they'd sold out. After nearly a month they finally arrived, and last night we tried them out. I'm not exactly sure what Which? liked about them because it's like lying on an a large oblong balloon. Can't return them so they’re off to the Charity shop.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Kally Sleep
Hi Vincent,
Thank you for your feedback, and we’re very sorry to hear that you’re unhappy with your pillows. We’ve been unable to locate your order based on the information provided, but we’d really like to look into this further and help resolve the issue for you.
Please contact our customer care team at hello@kallysleep.co.uk
with your order details, and we’ll be happy to assist — including arranging a return or replacement if the product is faulty.
Kind regards,
The Kally Sleep Team
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