Avoid!! I’ve been in contact with customer service regarding a refund for my missing parcel, which was marked as delivered to a “safe place,” but the delivery photos clearly show it was left in the... Toon meer
Bedrijf heeft geantwoord
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i was sent a cheaper version of the product i wanted and had paid for. Emailed and recieved response saying correct product would be sent. Waited for its delivery for a couple of weeks and nothing... Toon meer
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I love the 2in1 foldable microwave cover and anti-heat handle. It’s super convenient I can cover my food easily and the handle keeps my hands safe from heat. The foldable feature saves space in my kit... Toon meer
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Avoid this company at any costs They not Uk based , they are in China, shipping lasts more than three weeks, quality of the products are very poor. You pay shipping and return to china address i... Toon meer
Bedrijf heeft geantwoord
2,1
Slecht
157 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Avoid!!
Avoid!!
I’ve been in contact with customer service regarding a refund for my missing parcel, which was marked as delivered to a “safe place,” but the delivery photos clearly show it was left in the entrance lobby, despite secure storage boxes being available.
It has now been over six weeks, and I continue to receive the same generic apologies about delays, with no resolution or refund. I wish I had checked the reviews beforehand, as it appears many others have had similar experiences.
5 februari 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Eva,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with a missing parcel and ongoing delays in resolution.
What you’ve described regarding the delivery location is concerning, especially given that secure storage options were available. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We also recognize that the length of time you’ve been waiting, along with the repeated generic responses, has only added to your dissatisfaction. Your case clearly requires more thorough attention, and we regret that this has not yet been achieved.
Please be assured that your feedback is being taken seriously and will be reviewed internally to ensure appropriate follow-up and to help prevent similar situations in the future. We appreciate your patience and the opportunity to address this matter more effectively.
Kind regards
Antwoord van Kandiana
Hello Majid,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to be waiting without a response.
Please be assured that your concern is important to us, and we would like to help resolve this as quickly as possible. Kindly reach out to us again with your order details so we can look into your case and provide you with an update.
Best regards
Avoid this company at any costs
Avoid this company at any costs
They not Uk based , they are in China, shipping lasts more than three weeks, quality of the products are very poor. You pay shipping and return to china address if not satisfactory item. Or they will refund 30%
What a con company will never deal with them again guaranteed..
please ppl check the company reviews before you buy anything. I was in rush ..
7 februari 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Hasan,
Thank you for sharing your experience, and we’re sorry to hear that you’re disappointed with your order. We understand how frustrating longer shipping times and unmet expectations around product quality can be.
We aim to be transparent about our processes, including shipping times and return procedures, and we regret if this was not clear or did not meet your expectations. Please feel free to contact our support team with your order details so we can review your case and work toward a suitable resolution.
Best regards
I can't wait anymore
I can't wait anymore, l ordered this product on 15th February and still not received my order. Over a month now.
Very,very poor service, and also sent me an email that the item has been delivered. Shame unto you. I need a refund
17 maart 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Evelyn,
We’re very sorry to hear about your experience and completely understand your frustration, especially after waiting this long and receiving incorrect delivery information. This is not the level of service we aim to provide.
Please reach out to our support team with your order details so we can urgently investigate the status of your shipment and clarify what happened. We will prioritise your case and work to resolve this as quickly as possible.
Best regards
Very very poor service
Very very poor service. My goods never arrived. They sent a false email to me saying the items had arrived when it hadn't. They also failed to respond to my email. A scam. I'll let my whole family and friends avoid purchasing.
12 maart 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Nicky,
We are very sorry to hear about your experience and understand how frustrating it must feel when an order does not arrive as expected. Please be assured that we take situations like this seriously, and we would like to investigate what happened with your delivery and the notification you received. Unfortunately, delivery updates can sometimes be triggered automatically by the shipping carrier even if the parcel has not yet reached the customer.
We also apologise if you did not receive a timely response to your email, as that is certainly not the experience we want for our customers. Please contact our support team again with your order number so we can look into this immediately and help resolve the issue for you.
Kind regards
I ordered 1st March still not received hope it is strong suction disability person who has been conned 3 times already
I ordered 1st March still not received
1 maart 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Mandy,
Thank you for your message, and we’re really sorry to hear that your order has not arrived yet. We completely understand your concern, especially after previous negative experiences, and we want to assure you that we take this very seriously.
Orders can sometimes take a little longer in transit depending on the shipping route and local delivery service, but we would be happy to check the exact status of your shipment for you. Please contact our support team with your order details so we can track it and make sure everything is resolved for you as quickly as possible.
Kind regards
Antwoord van Kandiana
Hello Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we truly appreciate you bringing this to our attention. Your feedback is valuable and helps us improve moving forward.
Kind regards
Item never arrived
Item never arrived , photo of a different address given for so called delivery. Very poor customer service in support of this issue. Would NOT recommend this company!!
The refund has never arrived and neither has the item I ordered, terrible customer service!
24 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello John,
We’re very sorry to hear about your experience. Receiving a delivery photo showing a different address is understandably frustrating, and we apologize for the inconvenience this caused.
As soon as the issue was reported, we reviewed it with the carrier and issued a full refund. We’re also addressing your concerns about customer service internally to ensure better support moving forward.
Thank you for your feedback.
Best regards
Ordered a multi brush thing 6 day ago
Ordered a multi brush thing 6 days ago,no communication beginning to think it won't come,wish I'd read the reviews 1st
14 februari 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Joanna,
Thank you for your feedback. We’re very sorry to hear that you haven’t received any updates yet. We understand how frustrating that can be.
Occasionally, there can be slight delays, but please rest assured that your order has not been forgotten. Please contact our customer service with your order number so we can check the status for you right away.
Thank you for your patience.
Best regards
Please do not use this company
Please do not use this company. Wish I had done my homework and looked at Trustpilot prior to placing an order - annoyed with myself. Bought a ceiling light - very disappointed with quality - cheap components and unlike the website pictures. After sales service - there is not one !! Unable to return item as no phone contact and my numerous emails remained unanswered.
20 februari 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Kay,
Thank you for your feedback. We’re sorry to hear that the ceiling light did not meet your expectations.
All of our products are described and photographed as accurately as possible, and we do have a returns process in place as outlined in our policy. Please contact us again with your order number so we can review your case in line with our returns policy.
Best regards
Electric nail clipper
Electric nail clipper.
1)Completely hopeless. It has a rotating file that is supposed to trim/file nails. However, when applied to a nail it is too weak to continue rotating and therefore cannot trim or file the nails.
2)The second issue is Kandiana's RETURN policy. Defective goods have to be returned to China by recorded delivery at the customers expense.. The cost of this is greated than the value of the goods
3) Kandiana have a fake review site on which reviews can be uploaded. My critical review was removed within hours on two occassions.
In summary: beware! this company is selling extremely poor quality goods with a returns policy that is not fit for purpose.
10 september 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Michael,
Thank you for sharing your feedback. We’re sorry to hear that the electric nail clipper did not perform as expected. The device is designed to work with light pressure, and we regret that your experience did not reflect this.
Our return policy, including international shipping requirements, is clearly outlined in our terms and conditions. We understand that this may not always feel convenient and appreciate your comments.
We also take customer feedback seriously and do not remove reviews simply for being critical, though moderation may occur if platform guidelines are not met.
We value your feedback and will pass it on to our team for review.
Best regards
Complete scam- paid money no hoods…
Complete scam- paid money no hoods received - emails not answered - credit card company put through charge back.
Avoid
To add to the below response I have sent you 4 emails referencing the order number which you have ignored - your service is appalling and like other reviews justifying others to avoid your company !
22 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Steve,
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with your order. This is definitely not the experience we aim to provide our customers, and we apologize for any inconvenience caused. We understand your frustration, and we take such matters seriously. Please reach out to us directly so we can resolve this issue for you as quickly as possible.
We value your satisfaction and would love the opportunity to make things right.
Best regards
order KD-UK57703
order KD-UK57703
I had to do this; if you have read my previous 3 reviews of this company, you probably will not be surprised this is the 4th.
After each review they promised a refund. Now 6 weeks later their promises are worth exactly the same as my refund.
Zero, non-existent never arrived.
For the last time; rubbish company, rubbish product and I can now add, liars!
Ian Purvis
19 januari 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Ian,
Thank you for your feedback. I sincerely apologize for the continued issues you've experienced with our product and the refund process. I understand your frustration and I'm truly sorry that we haven't met your expectations despite our previous promises. I would like to personally look into your case to ensure this gets resolved as soon as possible. Please contact our customer service team directly, and we will prioritize finding a solution that works for you.
Kind regards
No reply
Ordered 1 small item, took a good few weeks to come which was actually fine, however, when it arrived it was smashed in more than 1 place, so I emailed the company to try and get a replacement, now 2 weeks later and not even had a response from the company
8 januari 2026
Review zonder uitnodiging
Antwoord van Kandiana
Hello Jamie,
Thank you for sharing your feedback. We are truly sorry to hear that your item arrived damaged and that you've had a delay in receiving a response. This is certainly not the experience we want for our customers. We completely understand your frustration. Please reach out to us again with your order details, and we will prioritize resolving this issue and ensure you receive the replacement you requested. We sincerely apologize for the inconvenience and appreciate your patience.
Best regards
Rubbish
Rubbish! They make it so hard to return an item I didn’t have the energy to go through the whole process so I just threw the item in the bin, very tacky nothing like the picture, the box was bashed. I DO NOT recommend this company!
26 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Dawn,
thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product did not meet your expectations and that the return process felt frustrating for you. This is not the experience we want our customers to have, and your feedback is being taken seriously so we can review both our product presentation and support process. If you are willing, please contact our customer service team directly so we can look into this matter and see how we can make things right for you.
Kind regards
Delivery went smoothly after a little…
Delivery went smoothly after a little confusion at first and the packaging was fine. The overall experience was just average
15 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Penelope,
thank you for your honest feedback. We’re glad to hear that the delivery and packaging were ultimately fine, and we appreciate you sharing your experience. Your comments help us identify where we can improve, and we’ll continue working to provide a better overall experience in the future.
Kind regards
Good variety and smooth ordering…
Good variety and smooth ordering process. The service is fine, though nothing about it stands out too much.
10 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Oliver,
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the variety and found the ordering process smooth. We also appreciate your honesty about the service—comments like yours help us understand where we can do better. We’re always working on ways to make the experience more memorable, and we hope to impress you even more next time.
Best regards
It’s easy to browse and find what I…
It’s easy to browse and find what I need. The products are okay, though not particularly high-end.
30 november 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Oscar,
Thank you for sharing your thoughts with us. We’re happy to hear that browsing the site and finding what you need was easy. We appreciate your honest feedback about the products as well—it helps us understand how customers see our range. We’re always looking for ways to improve and expand our offerings, and we hope you’ll continue to check back as we do.
Best regards
The selection is acceptable
The selection is acceptable, and most items feel decent. Delivery was fairly quick, which is convenient.
2 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Arthur,
Thank you for your feedback. We’re glad to hear the selection met your needs and that most items felt decent. It’s also great to know the quick delivery was convenient for you. We appreciate you taking the time to share your experience and will keep working to make it even better.
Best regards
Everything arrived quickly and in good…
Everything arrived quickly and in good condition seems like a trustworthy place but nothing exceptional
3 december 2025
Review zonder uitnodiging
Antwoord van Kandiana
Hello Maria,
Thank you for your honest review. We’re glad to hear everything arrived quickly and in good condition, and that we came across as a trustworthy place. We appreciate your feedback and will continue looking for ways to improve and make the experience stand out more in the future.
Best regards
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