Order lost – no refund provided
I am sharing my experience to warn other customers.
I placed an order with KateActive for sportswear, but the package was lost during delivery and I never received my order.
Despite informing KateActive about the lost package, I did not receive a refund.
The seller refused to take responsibility for the lost delivery and referred to their shipping policy instead of offering a solution.
In my opinion, it is unacceptable for a customer to lose both the product and the money.
⚠️ I strongly recommend being careful before ordering.








