Had read lots of bad reviews but was desperate so booked an express test at Heathrow clinic anyway. The whole process was smooth and efficient. Kind man at front desk was helpful in explaining process... Toon meer
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Lees wat reviewers zeggen
Our group of 16 could not be more pleased with how wonderful Pooja and Kiera were to help us administer covid testing. Extremely efficient, kind and patient. We are grateful that Katalyst Health was a... Toon meer
Great experience. Did our PCR tests at Nuffield health centre at 3pm and were expecting our results before midnight the following day. We had the results back quickly and efficiently within 3 hours of... Toon meer
The service was polite, efficient and thoroughly professional. I needed a PCR test for next-day travel to Japan, which has its own peculiar rules, and they knew right away exactly what was needed. The... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Katalyst Health is a provider of rapid COVID testing throughout the UK. Our team has provided on-site rapid COVID testing for major studios, broadcasters, cruise ships, and airports.
Contactgegevens
18 Soho Square, W1D 3QL, London, Verenigd Koninkrijk
- support@wearekatalyst.com
- katalysthealth.uk
4,7
Uitstekend
2K reviews
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Great experience
Great experience. Did our PCR tests at Nuffield health centre at 3pm and were expecting our results before midnight the following day. We had the results back quickly and efficiently within 3 hours of having them done! So pleased with the speedy service.
24 september 2022
Really friendly and helpful team!
24 september 2022
Quick and good pcr test
Had a pcr test before flying back to hk. Quick and good service.
18 september 2022
Delay
Actually, we purchase a 3 hours rapid PCR test. However, we got the report 4 hours after we did the test. Luckily we reserve more time before the flight.
19 september 2022
Lab staff did excellent job – registration confusing
Lab staff did excellent job – "4-hour" test completed in under two hours.
Registration process was confusing – having registered once, there was an instruction buried in a very long "confirmation" email to register for a second time.
I turned up at the centre unaware of that requirement, and had lost my camera phone. Fortunately, the receptionist was very understanding and completed the second registration on his computer, and waved me through.
22 september 2022
NO REFUND
THEY NEVER GIVE YOU YOUR REFUND BACK! I cancelled the booking a week in advance, I have rung them 20 times, I have sent them 10 emails. No one replied.
I asked for the refund and I am just ghosted. This is very unprofessional, it’s like they would never give you a refund.
26 september 2022
Review zonder uitnodiging
Antwoord van Katalyst Health
Good afternoon Lydia,
I am very sorry for the delay in getting your refund request resolved for you within a respectable time-frame.
It was not our intention to delay this process for you, however, I can see that one of our customer service representatives replied to your email on the same day to provide further information. We are sorry that you were not able to see our response but we will follow up with your most recent email with the same information.
The refund has been issued to you, and the email advises to allow 5-10 business days for this amount to reflect back into your account.
Once again, I do apologise for the inconvenience and please do contact us through email at support@wearekatalyst.com if there are any other issues that arise.
Kind regards,
Support Team
Excellent service and friendly helpful…
Excellent service and friendly helpful staff
22 september 2022
Test
Needed a PCR …easily booked and paid for on line, excellent service with a quick result. Thank you!
21 september 2022
Good services, helpful, polite and punctual.
17 september 2022
The whole process was fast easy and…
The whole process was fast easy and efficient. Booked on the day was seen within
17 september 2022
Never got my results
Never got my results. Called over 10 times and there was no answer. Had to go to another company before I could fly.
21 september 2022
Incorrect Passport on Test Results
Timely test result but my passport details were wrong so just as well I didn’t get asked to prevent it
15 september 2022
Excellent service
Excellent service! Really friendly staff, who were helpful and accommodating. We were put at ease, the test was quick and we got results emailed within 15 minutes. Would definitely recommend.
17 september 2022
Great service as booked last minute and…
Great service as booked last minute and results within 5 hours
22 september 2022
Fast, professional & decent value
Had a really negative experience with ExpressTest and thank goodness Katalyst were there to remedy a very stressful situation. So quick and professional - I couldn't recommend enough
22 september 2022
Thank you Katalyst Health…
I am really grateful to Katalyst Health for bailing me out. I got turned back from my flight because I did not present a covid test certificate. I needed one to present the following day. I almost missed the flight again. Thank goodness Katalyst did it for me same day at a really affordable price.
20 september 2022
Very very fast service
20 september 2022
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