Kctdirect Reviews 

Easy to order.
Very straight forward to assemble.
Great size for our tortoise.

Good quality product, value for money, easy set up, no tools required, ideal for beginners.
Would recommend.

Super fast delivery and the paddock stands are top quality solid and well worth the money.. don’t spend 100s on stands from a big brand name!! Buy these you will not regret it !

Super fast dispatch and delivery! Wheelbarrow is absolutely HUGE, I underestimated the size. Absolutely brilliant quality for money and th colour is fab. Made gardening and mucking out significantly easier. Very happy with service and product.

Excellent company to deal with. Item as described, easy ordering process. Quick delivery and they kept me advised of progress of the order. Good quality product, will order from this company in the future

Good price, next day delivery.

Good stock of barrows and barrow related parts. Dispatched my replacement axle promptly and fairly straightforward to fit. Will use this company again!

Super product (second purchase of it) very fast delivery

The kneeling and sitting stool is sturdy and the seat has a section where you can store tools. Reasonable price

Brilliant service.
Bike loading ramp does exactly what it says on the tin. Excellent value for money.

Good price, quality and service.

Ordered a huge wheel barrow which has made mucking out so much easier. Arrived quickly and a great price. Good comms on delivery updates too

Came quick, does the job, good price

Avoid. Sent me damaged dog steps and drag the refund process out and weeks later still no refund. eBay have been useless so Barclaycard fraud team tomorrow I have all the messages from these cowboys

Great product,outstanding value,fast delivery and 100%recommend.

Excellent product when put into use. Well made and do provide that extra lift when you need it.

Arrived the next day. Superbly packaged. Great paddock stand. Brilliant price.

Do not buy a chicken coop item arrived with damaged wooden parts, plastic tray broken in 4 places a d 155cm not 188cm long and 5 inches short in width, false advertising they offered a new tray and £5 offered as recompense, I asked for tray and £64.95 partial refund, seller refused as"damage to wood was cosmetic, Ebay eventually gave me a full refund as I couldn't return coop as a cockerel housed in it to keep it safe from our other cockerel. Seller now won't send a tray. Please beware and do not purchase pet housing from this seller. Item purchased early November refund given by Ebay at end of November

 I received a message from a the delivery company stating the date of delivery would be between 2.49 and 4.49 on Friday. I arranged for my partner to stay at home during this time to receive the parcel as there was no way to leave any sort of delivery instructions or anything to say leave with a neighbour etc through the app from the delivery company. The app was hard to use and didn’t give much information. So he waited in and nothing appeared. The app stated we were 3 stops away at 4.50 and then suddenly the app stopped showing updates and nothing arrived. At 7pm that night I received an update from the delivery company stating that they were unable to deliver the parcel due to not being able to find the address. They never tried to call and they had my number and I have never had issues with delivery, the postcode was correct and it takes you straight to my front door. I was asked to check my address which I did. Luckily it was ok as there was no way to change it on the app but I did email the company to say the address was correct and had no response. I also asked them to give me an estimated time for redelivery and asked if it could be left with a neighbour as no one would be in this time but received no response. I heard nothing and had no updates at all all day on Monday. When I arrived home there was an update on the app to say it was delivered. However I had no product and there was no photo on the app of where it had been delivered to. I contacted the delivery company directly and again got no response.
I then contacted KCT and they told me they would contact the delivery company and get it sorted. I heard nothing for several days and had to keep chasing this, which I think is shocking considering it was no fault of mines. When I did get a response I was told I had to wait until it was investigated and the delivery driver had been interviewed. However it was admitted that it had been delivered to the wrong place. I do not understand why I had to wait at this point, surely if you knew it had been the delivery companies fault you take that issue up with them and either get your money back from them or get the product back. I don’t know why I was not just offered a refund or a new product straight away which would have been good customer service. However this went on for over a week nearly 2 and I was still without a product I had paid for and the only updates I received where when I chased it. I do not have time to keep chasing things and feel I should have been kept informed much better, this was really frustrating and disappointing. Eventually I received my order almost 2 weeks late with no apology and no good will gesture or anything from this company. In fact some of the emails were just rude. This was after it was found that the product had not been delivered as stated by the deliver company but was in fact at a depot and had just been lying there since it should have been delivered. This is shocking.
This is not the end of the story though as when the wheelbarrow was delivered it was missing a bolt and nut and some washers and a split pin. I do not have these sort of things lying around my house so it was unable to be assembled properly and used. I contacted the company yet again to tell them about the missing parts. I was informed the parts would be send next day delivery. However I received an email today 4 days later to say they had only just been posted and should arrive tomorrow. I would have thought the least they could do was post them on the same day so I could get this sorted and start using the wheelbarrow which is still not able to be used now 3 weeks after it should have been delivered. I am extremely disappointed with the service provided and the lack of responses and lack of any sort of responsibility or even an apology.