Kent Hire Reviews 

Hired again from Kent hire, no drama, easy to book when i wanted the digger good communication from Matt, will be using again.

Thanks Steve

Costumer service and communication was Perfect!!! They would not disappoint you, will definitely recommend!!

Very easy to deal with and friendly, digger was as described and Ingot done what needed to do. Would definitely recommend.

Easy service no ridiculous deposits required and equipment worked flawlessly

Delivered when requested with straight forward instructions. The guys were friendly and professional

Unfortunately there is no zero star review...
Long story short, rented online a Wacker Plate on Thursday 06.02.25 to use it on Friday 07.02.25 only for 1-2 hours.
I haven't realized it's "click and collect" since I've been asked for delivery address.
Lost that Friday considering common fault (booking page asking for delivery address and mine not realizing it was click and collect)
On Monday 10.02.25 I called and discussed my options, agreed for the machine to be delivered against £30 cost of delivery to be paid on site. They said it'll be at around 10AM on Tuesday.
Monday was gone as well...
Assuming we're taking about 5 stars Kent Hire which they always were spot on in the past, I waited for the delivery on Tuesday 11.02.25. Nothing, no machine, no update. Tried to call them, no answer on mobile or 0800 number.
Left several voicemail, wrote texts... No reply.In total 20 counted unanswered calls & voicemails , and 4 text messages
Tuesday gone also....
Considering they forgot (we're humans..) to send the machine on Tuesday, I hoped that if I remind them by text on Wednesday morning first thing, they will send it over and go forward regardless my 3 days loss already.... Yet again.... It's 5 Stars Kent Hire we're taking about, good lads, helping each other as small business.... They haven't replied...
Wednesday 12.02.25 gone....
Client decided to call them, they answered but when they knew who and why they were called they said they would call back which obviously didn't happen.
Besides the financial loss,imagine the embarrassment and frustration I had to go through ....
Don't know if at least I would be refunded...
I know most of you reading this think it's impossible but calls, voicemails and texts are black on white.
I wouldn't write this review if they would at least answer or call back (as a aspiring trustfull business) until closing time on Wednesday 12.02.
Indeed, most reviews are 5 stars, but what about the 1 star reviews? I read them all and I find myself in every single one of them.
I would never ever use them or recommend to others,you should think twice before ordering from them, specially if your job is tight in budget or time, think of plan B after your order is placed (just in case, regardless the 5 stars you seen)

All the best
Toni

Great service, easy to use and great price would recommend

Would hire again, resonably priced.
Ontime

Quick response, excellent customer service

Great machine, really great delivery and collection.

Simply an excellent service no problems at all well competitively priced will defo use again

perfect, top company

Absolutely 5 star service
Will definitely use again
Total professionals, competitive prices.

Best plant hire around! Never lets down.

When hired the MEWP was delivered on time and collected after my off hire time / date so got full use.

Always on time, good quality tools and machinery for great prices

Machinery was in good working order and did the job. Would use again

Easy to hire from, good price and friendly service. They were a bit slow to collect but not really a problem. Definitely recommend and will use again

So easy to order and collect

Vary good service, arrived the morning after I ordered it for the previous evening, but this was ok as they still delivered before the time I was going to start. The driver manoeuvred the digger into the back garden for me, which was a god send as had a very narrow passage way down the side of the house. Digger was exactly what I needed for the job and worked well, the buckets were easy to change with the quick release mechanism, saved a lot of time and hassle. Collected on time and again driver manoeuvred the digger down the narrow passage way onto the trailer. Very happy with service received.