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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Great taste overall! However the individual meals could really use their own set of reheating instructions. I had meals still be cold after the recommended averages and others become hard as rock,... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently started the Keto diet, but soon discovered its a lot of work and time to prep keto meals for breakfast, lunch, and dinner. Thankfully, I found Ketolibriyum! They prep all the meals for yo... Toon meer

Beoordeeld met 5 van de 5 sterren

I've used Clean Cravings Kitchen (Ketolibriyum) quite a few times in the past and have always been happy. The food is fresh and very delicious. Ordering online is very easy and I love being able to... Toon meer

Beoordeeld met 5 van de 5 sterren

I had an outstanding experience! I learned a plethora of information about keto, and I was guided through all what they have to offer in that store with the excitement that I had in this lifestyle ch... Toon meer

Bedrijfsgegevens

  1. Maaltijdbezorging
  2. Voedselproducent
  3. Natuurvoedingswinkel
  4. Online voedselbezorgdienst

Geschreven door het bedrijf

At ketolibriyum, we know healthy food is necessary fuel for the body. But we believe lovingly prepared, good food can be nourishing fuel for the soul. That is why we are dedicated to cooking for you using only the healthiest ingredients, the cleanest sweeteners, and making absolutely everything from scratch, never resorting to industry made products or big food standards. For us, food is love, and we want to share that love with you in every single meal.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

735 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you so much for this feedback. Do reach out to Customer Service if we can help with your delivery! We are more than happy to help whenever possible. Glad to hear you enjoyed the foods!

Beoordeeld met 1 van de 5 sterren

Food is way too salty with way too much…

Food is way too salty with way too much sodium; did not like the taste at all. I've contacted the customer service advising I am not satisfied with the product. No remedy/refund was provided. In addition, I have cancelled the subscription and was given a store credit instead of a refund. Why would I need a gift card for a store I do not like and cannot use???
I do not recommend this store and do not recommend it's products.

15 oktober 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Ianina for this feedback. Correct as per our Policy posted online and on our Subscriptions we are unable to process a refund for an order already placed on the reoccurring Subscription. Here is our posted information about Subscriptions if you need . https://ketolibriyum.ca/policies/refund-policy
The transfer of burning carbs for fuel, to fat, can cause our body to be off-kilter as electrolytes become off balanced. One mineral the body cannot live without, that gets depleted often on keto, is salt. Therefore, it's essential to consume more salt on keto and with that, we do tend to have a higher sodium content in our meals. We do also understand that each individual person has their own preferences. I am glad you could connect with Customer Service :)

Beoordeeld met 5 van de 5 sterren

Great choices and the taste is amazing

Great choices and the taste is amazing. The aroma of the food has everyone asking what is that and where can I get . Has made my keto journey easier and healthier

7 oktober 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank YOU!!

Beoordeeld met 5 van de 5 sterren

Amazing!!!!!

The fact that the leads are all portioned and the customer service us amazing. I can send in a question and honestly within a half an hr someone has replied to me.

The meals are amazing.

12 oktober 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Deborah for the kind words. We are happy to help and connect our best!

Beoordeeld met 1 van de 5 sterren

Won’t recommend

Taste of the food is not good. And, they charged $22 (BUTTER CHICKEN - Protein) for that item. Full waste of money. Billing and their concepts are weird, they said they will freeze before “best before” date and they will sell after the date without discount, multiple discounts doesn’t apply and they nowhere mentioned that. We took some items from clearance which is 40% off but when we showed the coupon I got on email, clearance discount got overridden to full price and then my email discount applied. Store associate didn’t mention before we paid the amount otherwise we will make it separate bill. We tried twice and we ended up with bad experience both the times.

30 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Deepthi. I am glad Customer Service was able to connect and help clear the "freeze by date" information. Good to see we could clear up the freezer discounted items and their dates as well. Do let Customer Service know anytime we can help, and if there is ever an error or concern connect anytime. Let us know what meals were not the yummiest and we would be more than happy to help and take any feedback. Thanks again!

Beoordeeld met 5 van de 5 sterren

Great food

Great food, easy delivery.

2 oktober 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Great to hear this Deb! Very glad you are enjoying. Do connect anytime,

Beoordeeld met 5 van de 5 sterren

Good people, good food

I’ve found the staff to be friendly, willing to answer questions and make recommendations.
I’m enjoying the food and the convenience.

24 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank YOU!

Beoordeeld met 5 van de 5 sterren

I had an issue with my order

I had an issue with my order. I e-mailed ketolybrium about it expecting that just the meal I had an issue with would be refunded. They surpassed my expectations and refunded the order total not just the one meal as well as credited my account 50 dollars. I’ve ordered with them a couple times and this one meal issue I had was an isolated event yet they still went above and beyond anyways. I am so happy with their services :)

27 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Brittney for your support!

Beoordeeld met 5 van de 5 sterren

Food is good and arrives when promised

The meals are more tasty and filling than we expected.we also like the estimated time of arrival. Variety is quite good so far. Bruce Havlin

7 oktober 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Bruce! We are over joyed to hear. Do connect anytime!

Beoordeeld met 1 van de 5 sterren

Very questionable business practices…

Very questionable business practices bordering on scamming and illegal activities. They do not provide refunds. My credit card company opened a chargeback and will be fighting on my behalf. Too many professional meal prep services to use this brand. Never again.

5 oktober 2023
Review zonder uitnodiging
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you for your feedback. Yes our Subscription policy is a gift card/credit, we do have this posted on our Website and in our Information for Customers. We do as well have a 24 hour policy on refunds on Online Store orders which as well is outlined for our Customers. Thank you for connecting and for your feedback again. Our small Team makes each order to order to avoid any food waste and we do our best to help when we can! Thank you again.

Beoordeeld met 4 van de 5 sterren

Delivered when said.

Delivered when said.
Heated evenly.
Not as spicy as other companies
I don’t like spicey

21 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Vicky for your feedback! Great to hear this and do connect anytime!

Beoordeeld met 4 van de 5 sterren

Portions are well balanced

Portions are well balanced. A few of the meals are very strong herb based or taste like chemicals, so I cannot tolerate, which makes it difficult to enjoy.
Otherwise, I like the concept.

20 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Angela. Connect anytime if we can help and if there are any issues with any items do connect. We would love to know freeze by dates on those meals and look into this.! Thank you.

Beoordeeld met 5 van de 5 sterren

All the meals so far have been very…

All the meals so far have been very tasty. I'm surprised how filling the portions feel. Sometimes I struggle to finish the meal. Excellent variety of meals so you never get bored. Loosing weight and loving it.

19 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you so much. Wonderful to hear this feedback.

Beoordeeld met 3 van de 5 sterren

Decent experience all around

Decent experience all around. Love the cheesecake bars! Our only real complaint is that the dishes all taste like coconut oil, which makes everything taste kind of the same. Any entree with cauliflower rice or cabbage (which is most of the meals) tasted so strongly of coconut oil it was off putting. And after a few days of every meal tasting of coconut oil it became unappetizing. Coconut oil in dishes where coconut flavour make sense are fine but it would be great if you used avocado oil or olive oil in some of the dishes to avoid making every dish taste like coconut.

8 september 2023
Beoordeeld met 1 van de 5 sterren

La livraison a retardé d’un jour

La livraison a retardé d’un jour, pendant notre plus chaude journée de l’été dans notre région, ville de Québec.Toute la commande était décongelée et impropre à la consommation. Changez de compagnie de livraison, elle n’est pas fiable. La commande a été plus de 4 jours dans les transports. Pour que même les produits congelés dégèlent c’est la preuve de l’incompétence du transporteur.

Heureusement j’ai été remboursée pour toute ma commande. Moi aussi j’aime votre nourriture, mais j’ai été très déçue par cette livraison désastreuse.
Je verrai dans le futur si je fait à nouveau une commande.

Merci pour votre compréhension chez Ketolibrium

30 augustus 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Merci pour votre temps. Connectez-vous avec le service client si nous pouvons vous aider de toute façon, c'est sûr :) Toute notre nourriture doit arriver en toute sécurité et si ce n'est pas le cas, nous vous aiderons certainement.

Beoordeeld met 5 van de 5 sterren

I love Ketolibriyum

I love Ketolibriyum! Their foods are all amazing and made fresh with local ingredients. The flavour is 100% phenomenal and the delivery is easy and always on time! Highly recommend!

4 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Ashley. Keep connected!

Beoordeeld met 5 van de 5 sterren

What made this a great experience was…

What made this a great experience was the staff!!
Sadly, I didn't get her name.
However, she was very friendly, very professional and very helpful.
She made this an excellent experience.

5 september 2023
Logo Clean Cravings Kitchen

Antwoord van Clean Cravings Kitchen

Thank you Greg so much!! Great to hear this.

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