Kiarelys Reviews 

The first dress i ordered through afterpay my ordered was cancelled stating the didn't received the funds although afterpay deducted the money from my account. It was so weird now I'm waiting on afterpay to give my money back and u also made another order with my debit card. Hopefully it dosent get canceled as well. I whole heartedly don't trust this company but I'm in a wedding and this is the dress she chose for bridesmaids.

Great dress affordable and does the job, minimal tailoring.

Ordered a dress based on their sizing chat (mind you I was measured by a tailor) but the dress came 2 sizes to big. I wanted to return and was told to ship it to CHINA not USA where they are claiming to be. Canada post said it will cost $100 to ship which is crazy! I reached out asking to shipping it back to USA location and was told they have non. I asked for a shipping label as it was not my fault the dress they sent was 2 sizes too big and the fact that non of their policies stated that return must be made to CHINA at clients expense. They did nothing and kept saying its not bog for me lol

Great Communication had a slight problem and it was resolved quickly.

I should’ve known better! Ordered the bridesmaid dress (in custom sizing). Received the dress and was so disappointed! The straps were so tiny (not appropriate for a heavy dress). The bust area not only did not fit right but was not as advertised in the picture, the neck line was completely wrong and the sewing was coming apart, the fabric cheap also! Ofcourse I understand policies, however, when you are sent something so horrible and completely different then you would expect some help from the company that manufactured it right? NOT AT ALL! 16 emails of back and forth, me trying to explain the problems and them not acknowledging the problems that I am describing; “there is nothing wrong with the dress they say” I am being “demanding” they say. The other ladies in the wedding were having the same problems and again, no solutions given, no help, NOTHING! Horrible people to deal with and will NEVER give this ‘so called’ company another thought if I ever need a dress. Now me and the other ladies are having to buy another dress from elsewhere and count our losses be wise there is no way we would even get $50 for this Kiarelys dress. You people should be ashamed of yourselves for trying to sell such garbage!

The site was down for majority of the day

If I could rate this company a 0 I would. Someone from the company emailed me very rudely saying I should cancel one of my dresses because they likely won’t fit me (i ordered two dresses based off my measurements). The email was so unprofessional I showed 10 people and they all couldn’t believe a company would send something like this out. I told her to cancel both my dresses and she did immediately without question.

Great customer service. Fast delivery

Service is great! Customer service responds very quickly. Dress ordering process was stress free, all instructions are very CLEAR and straight to the point. I 10/10 recommend obtaining your measurements as they suggest you do to avoid repurchasing and shipping returns! Will definitely purchase here again.

Great customer service and nice quality dress