Great people and brilliant products. They are just SUCH helpful people. I've now bought a total of 6 of their infrared heating panels, plus controls. AND they put me in contact with an excellent solar... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Products are okay probably not top end and they do have a design flaw in that there’s nowhere for the wire to get through the frame. Brought a few and forgot to use the discount code so they applied t... Toon meer
Bedrijf heeft geantwoord
Whats not to love about Kiasia heating. A great range of good looking, and highly efficient heating products. That not only look hood, but do an amazing job at quickly heating very cost effectivel... Toon meer
Bedrijf heeft geantwoord
Having ordered an 1800w or heater bar I received very fast. Unfortunately the unit was faulty. I immediately emailed Kiasa, spoke to the lovely Ava, explained the issue and was offered a refu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kiasa Heating UK – Efficient & Reliable Heating Solutions www.kiasa.co.uk At Kiasa Heating UK, we are committed to providing high-quality, energy-efficient heating solutions for homes and businesses across the UK. Specialising in infrared panel and heater Bars providing eco-friendly warmth, we ensure our customers enjoy the perfect combination of comfort and cost-effectiveness. Why Choose Kiasa Heating UK? ✅ Innovative Heating Technology – Our range of infrared heaters delivers efficient, instant warmth with minimal energy consumption. ✅ Quality & Durability – We take pride in offering premium heating products that are built to last. ✅ Customer-Centric Approach – With outstanding customer service and expert technical support, we’re here to help every step of the way. ✅ Fast & Reliable Delivery – Get your heating solutions quickly with our efficient shipping services. ✅ Excellent Value – Competitive pricing without compromising on quality. Our Commitment We are passionate about sustainable and energy-efficient heating. Our mission is to make homes and businesses warmer while reducing carbon footprints. Whether you’re upgrading your heating system or looking for a cost-effective solution, Kiasa Heating UK is here to help. 📢 We’d love to hear from you! Your feedback matters. If you’ve experienced our products and service, share your review on Trustpilot!
Contactgegevens
Forum Building, 31a BATH LANE, LE3 5BF, Leicester, Verenigd Koninkrijk
- 0116 488 5150
- customer.support@kiasa.co.uk
- kiasa.co.uk
4,8
Uitstekend
157 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Kiasa Heating UK
Hi Neil,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it.
We’re glad we could be helpful and make your purchase experience a smooth one. If you ever need advice, support, or just a quick question answered, we’re always here and happy to help.
Thanks again for choosing Kiasa Heating UK 😊
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Good customer communication
Good customer communication. They upgraded my infra red heater to a bigger size when the one I ordered wasn’t available for no extra charge. They were also helpful when I had a question about setting up the remote control. The infra red heater is the basic one and works well. Looks quite plain but warms up quickly and is useful as we can move it about on its wheels.
13 januari 2026
Antwoord van Kiasa Heating UK
Hi Heather,
Thank you so much for taking the time to leave such a thoughtful review, we really appreciate it. 😊
We’re glad we could sort the upgrade for you smoothly and that the remote setup support was helpful too.
It’s great to hear the heater is doing exactly what it should: warming up quickly and being practical to move around on its wheels. The “no-frills but gets the job done” models are often favourites once they’re in use.
Thanks again for choosing us and for your kind words; if you ever need help or advice in the future, we’re always happy to help.
Kind regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Infrared picture heater
I purchased an infra red heater picture, looks absolutely great,the prices of their products are very reasonable, certainly will be buying from them again. Customer services are very helpful.
12 januari 2026
Antwoord van Kiasa Heating UK
Hi Ian,
Thanks so much for leaving us a review, we’re really glad you’re enjoying the picture heater and that it’s looking great in your home.
It’s lovely to hear you felt looked after by the team, and knowing you’d come back to us again genuinely means a lot. Thanks for choosing Kiasa.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Excellent company
Got a reply to my email enquiry within 24 hours, with a very helpful response. Excellent customer service, would definitely recommend.
26 januari 2026
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Hi Kerry,
Thank you so much for taking the time to leave us such a lovely review. We’re really glad we could help and that your enquiry was answered quickly and clearly.
Your recommendation genuinely means a lot to our whole team, thank you for your support. If you ever need anything else, we’re always happy to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Superb experience!!
Having ordered an 1800w or heater bar I received very fast. Unfortunately the unit was faulty. I immediately emailed Kiasa, spoke to the lovely Ava, explained the issue and was offered a refund or replacement.
I took the replacement, free return for faulty unit.
The new unit was perfect, worked flawlessly and connected to my smart home eco system without any issues.
The heat output from the unit was amazing and transformed the room. The controls via the remote or the Tuya app are very intuitive.
For those wondering does integrate nicely with Home Assistant, using the Tuya local integration.
Great company pleasure to deal with.
22 januari 2026
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Hi Darryl
We really appreciate you taking the time to share this and for trusting us to put things right when there was an issue initially. It’s never ideal when something isn’t spot on first time, but our focus is always on resolving it quickly and keeping things straightforward.
Great to hear the replacement fitted straight in and behaved exactly as it should. The fact it integrated smoothly with your smart setup, including Home Assistant, is always good to hear, especially for more advanced installs.
Even better to know the heat has made such a noticeable difference to the space. Thanks again for the kind words and for choosing Kiasa. It was genuinely a pleasure speaking with you.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Kiasa, above and beyond
An outstanding company to work with. They have gone out of their way to make my installs hassle free. Highly recommended…..
23 januari 2026
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Hi Colin,
Thank you for taking the time to leave us such a great review. We’re really pleased we could help keep your installs running smoothly. We know how important it is to have dependable products, clear advice, and support you can rely on when you’re on site.
It’s been a pleasure working with you, and we genuinely appreciate the recommendation. If you need anything for future installs or upcoming projects, please let us know.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Stunning Bespoke Infrared Heater That Combines Style, Warmth, and Exceptional Service
Absolutely delighted with my customised picture infrared heater panel from Kiasa Heating. From the initial consultation to final delivery, the service was exceptional. The team carefully understood my requirements and created a bespoke panel that not only heats the room efficiently but also looks stunning as a piece of wall art.
The quality of the picture infrared heater panel is outstanding. The image finish is crisp and elegant, and the panel blends seamlessly into the space while providing comfortable, consistent warmth. It’s the perfect combination of design and functionality, transforming heating from something purely practical into a real feature of the room.
Kiasa Heating truly stand out for their professionalism, attention to detail, and customer-focused approach. Communication was clear throughout, the customisation was spot on, and delivery was smooth and timely. I would highly recommend Kiasa Heating to anyone looking for a stylish, high-quality, customised infrared heating solution.
14 januari 2026
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Hi Manesh,
Thank you so much for this lovely feedback. We’re delighted to hear that your custom picture panel turned out exactly as you’d hoped combining great heat with a design you love. It truly means a lot to our team to know the whole process, from design to delivery, met your expectations.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
We would have preferred a white lead!!!
We would have preferred a white lead!!!
The black is a bit ugly and stands out.
12 januari 2026
Antwoord van Kiasa Heating UK
Hi Dawn,
Thank you for your feedback. We really appreciate you taking the time to share it. Your comment has been passed on to our product team and will help us improve future designs. If there’s anything else we can help with, please don’t hesitate to let us know.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Brilliant heater
Brilliant heater . Need a compact heater for my conservatory to take away the chill in the morning .
Very happy
29 december 2025
Antwoord van Kiasa Heating UK
Hi Ds,
Thank you so much for your lovely 5-star review 😊 It really makes our day to know our heater has become part of your morning routine. Knowing it’s adding a bit of comfort when you need it most is exactly why we do what we do.
We really appreciate you choosing Kiasa and taking the time to share your experience, it genuinely means a lot to our small team.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Very good
Website choice very good. Company very helpful and order arrived very quickly, even over Christmas period.
29 december 2025
Antwoord van Kiasa Heating UK
Hi Rebecca,
Thanks for leaving us such a lovely note. Christmas is always a busy time for us, so it’s really rewarding to know everything went smoothly for you. We truly appreciate you choosing KIASA.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Easy to order a new wireless thermostat…
Easy to order a new wireless thermostat and it was delivered promptly.
5 januari 2026
Antwoord van Kiasa Heating UK
Hi Alison,
Thank you for your review. We’re glad the ordering process was straightforward and that your new wireless thermostat arrived quickly. It really helps our team to know everything went smoothly for you.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Antwoord van Kiasa Heating UK
Hi Kim,
Thank you so much for taking the time to leave this lovely review. We’re really pleased to hear you’re happy with the product and that everything arrived quickly. Knowing that our after-sales support stood out as well genuinely means a lot to our small team.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Antwoord van Kiasa Heating UK
Hi J Foley,
Thank you for your lovely review. We’re really pleased to hear you were happy with both our customer service and the quality of the products. Our team puts a lot of care into making sure everything runs smoothly, so it’s great to know it made a difference for you.
If you ever need any help or advice in the future, just let us know, we’re always here to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Affordable Heating
I already have one of your panels so it was a no brainer to order another one. They heat up quickly and easy to use from the app.
5 januari 2026
Antwoord van Kiasa Heating UK
Hi Wonderous!
Thanks so much for your review, we’re really glad to hear the second panel is working just as well for you as the first. It’s great to know you’re enjoying the fast heat and the app control too.
We really appreciate you choosing Kiasa again, and we’re always here if you need anything.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Sent a damaged panel, effectively told I'm wrong
Firstly I want to praise Ava - she caught a mistake with incompatible stand legs and got in contact before delivery to rectify the issue. Absolutely fantastic customer service.
However, the experience after delivery was poor. The panel arrived with mounting brackets clearly scratched up and warped as if someone had already mounted it.
Then we noticed a 40cm scratch down the front of the panel.
I emailed customer support (with Photo proof!!) and requested either a new panel be send or partial refund (as the panel does heat well still the damage is cosmetic) and the agent this time apologised and told me that the warehouse had double checked it before sending and confirmed it was a new panel. Nice, I'm clearly wrong then, I'll just ignore the damage.
So...
A) Either FedEx have taken up a new hobby of mounting IR panels before delivery.
B) The warehouse team was wrong and Kiasa felt the need to believe them over customer proof.
Either way, the reply telling me I was effectively wrong and the panel was new despite the photos to show otherwise is sub-optimal customer service. I dont really care what Kiasa's internal processes say, my eyes tell me otherwise and I paid for it.
So no, given that it's freezing cold at the moment and the panel is to warm a room with a new puppy. I'm not going to return the panel and wait for your receipt of the old one to have you then dispatch another.
Kiasa, you messed up and want to pass all the inconvenience on to me. So I'll take the financial hit and keep the panel but it'll be my last order with you. We've ordered panels for every other room before, they were great and you were our go-to for modern heating. Next time I'll pay more and try Herschel.
30 december 2025
Antwoord van Kiasa Heating UK
Dear CS,
Thank you for taking the time to write such a detailed review, and for your kind words about Ava.
We are genuinely sorry that the panel arrived in a condition you were not happy with. That is never the experience we want anyone to have, especially when you were relying on it to keep your home warm for a new puppy. We have two young furry friends at home so, we understand how important it is to keep them warm.
We would like to clarify something important, as it seems there has been a misunderstanding. At no point did we intend to suggest that you were “wrong” or that your photos were not being taken seriously. When we confirmed with the warehouse that the unit was dispatched as new, this was simply to understand where the damage may have occurred, not to dispute what you had received.
As soon as you contacted us, we offered to resolve this in the correct way, either by sending a replacement panel or issuing a refund. That offer remains open. We also tried to reach you again, but unfortunately we did not receive a response, so we were unable to proceed with the replacement or refund on your behalf.
We fully understand why you didn’t want to be without heating while waiting for a swap, particularly in winter and we genuinely regret that this situation caused frustration.
However, we never intended to pass the inconvenience onto you, and we would still very much like the chance to make this right.
If you are willing, please do reach out to us so we can arrange either a replacement or an appropriate refund based on your preference. Our goal has always been for you to feel looked after especially as a returning customer who has trusted Kiasa before.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Excellent service and product!
Ordering from Kiasa Heating was so easy. I rang as I wanted more information about the Infrared ceiling panel was the right one for my suspended ceiling. I spoke with a lovely lady who was incredibly helpful and a joy to chat with. It makes such a difference to speak to someone rather than chatting online with AI!
The product arrived incredibly quickly and is easy to use and puts out a lot of heat! I'm truly impressed with the service and product. Thank you!
27 november 2025
Antwoord van Kiasa Heating UK
Hi Angela
Thank you for such a thoughtful review. We’re delighted the ceiling panel was the right choice and that our team could talk things through with you before ordering.
Being able to help in person and make things simple is really important to us.
We’re so pleased the heater arrived quickly and is keeping the space warm and comfortable. If you ever need advice or support in the future, just give us a call , we’re always happy to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Fast delivery,Great product
Fast delivery,Great product, easy to install, heat output fantastic and easy on the eye.
We all absolutely love our Kiasa heater🥰 thank you so much ☺️ 😊
26 november 2025
Antwoord van Kiasa Heating UK
Hi Sue,
thank you so much! We’re really happy to hear your heater arrived quickly and that it’s already making a difference. It means a lot to our small team to know it’s keeping you comfortable and looks great in your home.
If you ever need any help or have questions down the line, we’re always here for you. Enjoy the warmth!
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Great product, Amazing customer service
Whats not to love about Kiasia heating. A great range of good looking, and highly efficient heating products. That not only look hood, but do an amazing job at quickly heating very cost effectively.
However, when you then combine that with exceptional customer service, thats quick, friendly, understanding abd supportive youve got the perfect mix.
Great product, great price, GREAT service. One happy and repeat customer.
22 december 2025
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Thank you so much for taking the time to leave us another review — we honestly can’t tell you how much we appreciate it. We’re thrilled to hear you’re enjoying both the performance and design of our heaters, and it’s especially great to know our customer service made a positive difference. Thank you for your continued support — it truly means a lot to us.
Kind regards
Team Kiasa
Excellent Customer Service
15 december 2025
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Thank you so much for the kind review — we really appreciate you taking the time to share this. It means a lot to us, and we’re glad you had a great experience!
Kind regards
Team Kiasa
I ordered 3 Kiasa far infrared picture panels
I ordered 3 Kiasa far infrared picture panels. Delivery was super quick, and the panels are easy to install. They are nice and light, so I could mount them on a picture rail and direct onto the wall using the supplied fixings. The heater panels come with a fantastic remote control power supply. This was easy to setup with my smartphone, and I can set the thermostat, turn on/off, set a schedule. view current temp - all remotely.
I bought the picture panels - and they look great on the walls.
The heat comes on instantly so quickly warms the bathroom, lounge and bedroom.
The customer service were very helpful and sorted out my 3 year guarantee - hopefully not needed.
18 december 2025
Review zonder uitnodiging
Antwoord van Kiasa Heating UK
Hi Martin,
Thank you for such a lovely review. We’re so pleased to hear you’re enjoying both the look and performance of your picture panels. Your feedback truly means a lot to our small team.
Warm regards,
Team Kiasa Heating UK
https://kiasa.co.uk/
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.