Case left unresolved after over a month
I initially contacted Kids2 Customer Service in the US on the same day I noticed unusual yellow marks on a Baby Einstein teether purchased in Spain.
I was asked to return the product to their Product Integrity team for inspection, and I fully cooperated by following all shipping and customs instructions.
Although I received a refund, the product never reached Kids2 because it was returned after failing FDA import clearance.
I was also informed that I would receive a loyalty gift, but I never received it or any tracking information, despite requesting it several times.
Unfortunately, after several follow-up emails, I stopped receiving any replies. After more than one month of silence, and after trying to contact Kids2 through other channels without success, I have decided to leave this review because I still believe I deserve an explanation after all the time and effort I have invested in helping investigate this case.
I am simply looking for assistance in resolving this matter, receiving the promised loyalty gift, and understanding how Kids2 would like to proceed now that the product was never inspected. I would sincerely appreciate a response from Kids2 and help bring Case 551218 to a proper conclusion.







