Kilncrafts Reviews 100

Great product and great service. Thankyou!

Kept me up to date. Delivered as promised - driver couldn't have been more helpful.

Excellent experience using Kilncrafts, my questions were answered swiftly and they kept me updated all the way through buying my first kiln. Definitely 5 star service, would highly recommend using!

Gift for my brother and he loves it. Many thanks

Well priced wheel easy to purchase, slight delay on delivery as they didn’t notice I was on the Isle of Wight so took a bit longer, but worth the wait. Easy to set up and fits lovely in my art space !!
Customer service was really good and Olivia helped when I couldn’t track my package and I feel like i could contact them again if I needed help or advice about my wheel x

From the moment I first enquired about buying a kiln and wheel to the excellent delivery times and being kept so up to date by Olivia, I felt in safe hands. Highly recommend Kilncrafts for their customer service as well as their products. I bought the Daisy wheel which I am finding great and the nabetherm 45L. Both excellent. Thank you kilncrafts!

The kiln took a few weeks to arrive due to coming from Germany (Nabertherm 45L), The packaging was superb. I was informed on it being dispatched and arriving in the country and the day it was to arrive. Olivia was particularly helpful, when I emailed queries. Hubby says im like a kid with a new toy.😀

Great experience when I called to place an order, friendly and professional. The delivery was very straight forward and the delivery driver was cheerful and professional. All in all an excellent experience.

Olivia was very helpful. There was an issue with delivery, not kilncrafts fault but she kept me up to date.

Quickest delivery ever! Can't wait to get started on my new wheel. Great tools added thank you! Great customer service. 😃

Exceptional service from beginning to end and even a follow up after delivery to check everything was OK. The jewellers bench exceeded expectations. Beautifully made and engineered from solid timber. Will last a lifetime. Very happy customer.

I bought my Daisy pottery wheel from Kiln Crafts a few months ago and I’m so glad I did. It arrived with everything I needed to get started, which made the whole experience really smooth as a beginner. It’s been a brilliant step up from my Shimpo RK‑5T, which I’d been struggling with because of the hand lever. The Daisy has a larger wheel head, beautifully smooth movement, and I fell in love with it straight away.
The batt system is excellent quality too — I use mine with chamois leather to keep it secure and it works perfectly.

I also want to mention the level of care in their customer service. During a very difficult time when my mum was at the end of her life, I accidentally left a batt on the wheel and it warped as it dried. When I contacted Kiln Crafts to ask if there was any way to fix it, they didn’t just give technical advice — they offered genuine condolences and quietly arranged a replacement so I could get back to pottery when I was ready. It wasn’t something I expected, and it meant a great deal. Their kindness really stood out.

I’ve since bought the new Daisy wheel shelf addition they recently introduced, and I’m just as impressed with that. It fits perfectly, was easy to install, feels completely secure, and has made my setup even more practical.

I’m genuinely so happy with my purchase and with the people behind the company.

Super fast delivery and great service thanks

Delivery of my lovely new potters wheel was made so much easier by Olivia communicating my mobility needs to the delivery company, the delivery and set up was seamless, and I am loving creating on my Daisy wheel

This kiln company been great with delivery to N Ireland due to many sellers not interested doing so. They got that sorted not that long.Great communications!

The daisy is a brilliant, steady, powerful wheel enabling me to throw a full variety of shapes and sizes.. thanks !

Very quick delivery and emails to let me know what was happening. Everything arrived in 3 days. Super easy to set it up, so I was able to get straight throwing again. Perfect.

Delivery on the spot, driver helped me around the garden to where it could be unpacked (as a surprise gift to my wife). Everything top notch. Can't wait to get going with the wheel. Cheers.

Great service, helpful advice, best price and quick follow up and delivery.