Kindred Press Reviews 

I have decided to pop back on and amend my review following their customer service team resolving my issues.
Making the book was not too bad, it was good how it managed to use my images to create the characters.
Response times are slow, I appreciate this is likely due to the time difference as I am in the UK which is not something Kindred Press are to blame for.

My issue with the experience really come down to the error in the book and the difficulty to correct this. I noticed one of the panels had my husbands character on there twice in error instead of my husband and another character. I, unfortunately, had an error message each time I tried to amend this and it ended up going to printing with this error on. This was disappointing as the rest of the book was great, the characters represented us well and the story was silly yet suited my husband totally.

I initially had issues with the customer service, post purchase but was happy and relieved to have gotten this resolved. Customer service originally refunded me 50% of the price paid but after further correspondence they kindly refunded me the full amount.

I appreciate AI generation comes with risk of errors, but found it frustrating that I had issues trying to correct these.
I would recommend these books as the quality if great and the gift is personal. But I would highly recommend also checking your book design as quickly as possible once made. Due to the fast postage efforts made by the team, it can sometimes leave little room for edits if many are done. There is a pause production option which I'd suggest using if you need more time also.

Whilst the quality of the books are great, the process is terrible. I'm from the UK, so I know there will be a delay in communication, but 5 days later after over 8 emails plus about 3 or 4 website messages and only two responses isn't great.
I built my book and there was loads of errors.
Firstly you pick you characters and give a description of what they are like, plus a photo.
I noted my mother was in a wheelchair.
Every photo of my mother she was stood up. So I had to go to every image and edit it. Every edit you use a credit and I didn't have enough credits to charge all the images. The two emails I received they gave me 10 credits. However, that was not enough. Generating a new image then effected the other characters. Placing them in a wheelchair or speaking instead of the person supposedly speaking. Changing nephews into brothers. It was soul destroying, I couldn't even give up, as you have to pay before producing the book. After the last credits I was given I thought I'd completed it and went to bed to check again the following morning. However, it had gone to print and published. I then noticed one of the photos my mother was standing and another person was in a wheel chair. I was so upset. I checked my other images and noticed I had actually generated the correct image but hadn't highlighted it, so it didn't save it for print.
There really should be a double check feature just incase. It took me 5 days to build the 32 page gloss book (i paid the extra for their best version) having to wait for a return email and the credits i received.
I'm not sure if it's a really small business with just a handful of customer support staff. But this needs to be looked at.
I was so excited to begin with in building the book, that is now ended in disappointment knowing that when it arrives, it's going to be wrong.
My mother has terminal cancer, my father not in the best of health, so was hoping this would have given them some enlightenment under the circumstances.