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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered in stock items on the 15th January for 48hr delivery and still haven't received my goods as of 1st of April . No reply to emails and no refund.

Beoordeeld met 1 van de 5 sterren

AVOID! Order #1709. No communication and no one answering the phone. They say packages are dispatched the day before release and I’m still waiting. I’ve even email to cancel and refund my order. Not a... Toon meer

Beoordeeld met 4 van de 5 sterren

My original review gave this company 1 star, due to a delay in receiving it. It has since been sorted, even though there was some misunderstanding. I wish Kingdom Cards all the best for their future.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered a booster box, they were transparent and frequent on shipping updates and it arrived just over a week later in good condition with free shipping and even included a note wishing me good pulls.... Toon meer

Bedrijfsgegevens

  1. Verzamelplaatjeswinkel
  2. Spellenwinkel
  3. Hobbywinkel

Geschreven door het bedrijf

Are you looking to expand your Pokémon card collection, get into Dungeons & Dragons, or just have a great stock of classic board games for rainy days? Introducing Kingdom Cards, a UK-based online store and one-stop-shop for all your collectible and gaming needs! We specialize in trading card games, collectibles, and tabletop gaming by keeping a stock of all your favourite franchises including Pokémon, Yu-Gi-Oh!, Magic: The Gathering, Digimon; and hobby games like Dungeons & Dragons and Pathfinder. We’ve also added new and traditional board games to our stock, so the list could go on forever! While gaming is our passion, we take great pride in providing the best customer service and rapid dispatch times on all orders, making us the perfect storefront for a last-minute gift to a friend or a treat for yourself. Our kingdom is growing rapidly, and we want YOU to be a part of it! Check out our site to see everything that Kingdom Cards has to offer!


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

42 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Beware

Ordered in stock items on the 15th January for 48hr delivery and still haven't received my goods as of 1st of April . No reply to emails and no refund.

1 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam company - avoid

Ordered two items. Got no order confirmation email despite money leaving my bsnk. Waited a week, no item showed up. Sent an email on the 17/10/23 which was ignored. Called on the 19/10/23 which was ignored. Clearly scammers.

10 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

STAY AWAY FROM KINGDOM CARDS

Avoid this company I pre ordered 31x Pokémon packs and still haven’t turned up. They won’t return emails or answer phone. I ordered over 100 packs through a couple other companies and they turned up weeks ago. STAY AWAY FROM KINGDOM CARDS.

20 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor communication and lack of prompt delivery

This was for an order of Lorcana, a booster box and the starter decks. Having emailed kc before 1st sept regarding the lorcana release date they said that I would have my items on 1st September. 1st sept rolls around and I get an email to say that Lorcana had underdelivered and they couldn’t fulfill my booster box order, however my starter decks would be sent out without it that day, and I had a decision of whether to wait for them to get more stock of the booster box or refund. I requested a refund. A week later I still hadn’t either received my starter decks, dispatch notice, or the refund. I sent a total of 3 emails chasing for update regarding my starter decks and refund, with no reply until the third email, at this point I received the dispatch notice for the starter decks with it taking a week total from release for them to be posted. This is a really poor show for a fresh release product to not ship it out as soon as they receive it. The refund delays equally a poor show as it makes you doubt whether you will get the product or refund with such delays and lack of communication. I don’t hold the booster box supplies against the , but these other issues are just not on for a company. Personally I’d avoid them and use a more well known distributor or go to your local game store for items.

1 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Order #1709

AVOID! Order #1709. No communication and no one answering the phone. They say packages are dispatched the day before release and I’m still waiting. I’ve even email to cancel and refund my order. Not a happy experience :( AVOID

25 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Advent

Order no 1723, placed on 11th Aug for release on 1st Sept, not heard a thing, tried to contact no reply !! Would like my item please , dawn

10 augustus 2023
Beoordeeld met 1 van de 5 sterren

Still haven't received my order over 2…

Still haven't received my order over 2 weeks now

10 juni 2023
Logo Kingdom Cards

Antwoord van Kingdom Cards

Hi Alicia, hope you are well.

Apologies for the delay in dispatching your order, we have sent out your order this morning and upgraded to a first class postage service to arrive with you ASAP. We have also added a little freebie to your order in way of apology.

We have been relocating all our stock to a brand new storage facility to enhance our operations, this has unfortunately meant that we didn't have easy access to all stock, and therefore has delayed some orders in the process.

Please check your emails as I have also sent over an exclusive discount code to use on your next order. Hopefully you give us the chance to show you how impeccable the Kingdom Cards service usually is!

We appreciate your patience and understanding during this period of transition and improvement.

All the best

Luke
Kingdom Cards

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