King Living North America Reviews 139

Every single person that we’ve ever dealt with at King living is exceptional in terms of customer service and being
knowledgeable, pleasant and easy to deal with. The quality of their furniture is above and beyond. There’s simply no place like it. Strongly recommend. If I could give 20 stars I would.

Love King Living furniture that we purchased for our living room and theatre. From sales in showroom (Caseyn) to post delivery issue resolution (John Paul), King Living stood behind their products. John Paul followed up consistently until we were 100% satisfied. Highly recommend King Living for both their beautiful furniture and service!

I purchased a couch in September and it came in January. I knew it would be a while because the website and the email are very clear on that. The couch ended up not being what I was looking for. Partially my fault because I didnt see it in person first but I live quiet far from a showroom. My reason for 4 stars is John Paul. Through the entire process from clicking "purchase" to eventually exchanging my couch he was there. Extremely communicative and very kind I got emails from him about delays before I got calls from the distribution office. When I emailed him about how I was not happy with couch he offered different solutions to improve the issues. And when those didnt work he helped me through the exchange process. His replies were timely,friendly, and professional. Best costumer service person ever!

I wanted to take a moment to acknowledge the outstanding customer service I recently experienced at King Living. Throughout the entire process, John Paul consistently kept me informed with timely updates and was involved at every stage, ensuring everything went smoothly. Their attentiveness and willingness to help truly set them apart—John Paul always made sure my expectations were not only met but exceeded. Such dedication and genuine care are rare in today's world, and I truly appreciate the exceptional support I received.

Customer service was second to none! My issue was resolved in a reasonable manner and I cannot express enough how strong the communication on the park of King Living was. Really impressed and will buy more from this company for sure.

John Paul did a good job in reaching out to ensure our experience went smoothly& he’s answered all our questions promptly & courteously.
Not a service experience found too often in today’s world.

Great service from purchase to delivery, which was ahead of planned date by a week.

Sim is a great sales person. We have never felt pressured or rushed to make a purchase. We wind up spending hours in the store due to the great vibes from her and her coworkers. There are so many options that can be applied to the furniture. Could we find similar styles cheaper, probably. You get what you pay for. The quality and craftsmanship is next level.

Caseyn was amazing, very knowledgeable, and sure patient

Excellent customer service representative Raven

The designers are wonderful and the final product is great as well.

Yohan and Raven went above and beyond to help us resolve an issue we had with the sofa. He was professional, prompt and accommodating. In the showroom, Caseyn patiently walked us through our many questions and followed up on our orders. One of the best customer service experiences I’ve ever had. Highly recommend. Thank you for everything!

My experience with King Living—from the moment I stumbled into their store in Toronto to the final delivery—was exceptional. Amanda, the sales associate, was incredibly knowledgeable, and the other sales team, especially Yohan and Clarissa the Managers; ensured every detail of our order was seamless. They offered great communication and organization at every step. On delivery day, despite frigid weather, Yohan even helped unload and unpack. The whole team from sales to delivery was very accommodating, efficient, and went above and beyond. A truly well-coordinated, thoughtful experience inside and out!

Kath has been outstanding in managing our order from the very beginning through to the pickup this week. She has been a true pleasure to work with, and we sincerely appreciate the time, care, and exceptional effort she has invested throughout the process. The level of customer service she provides is remarkable and not something we encounter often. Her professionalism and dedication truly made a difference in our experience.

the team was wonderful to work with, friendly, polite and professional. they did an amazing job.

Rolan was extremely helpful with the issue I had. She followed up often and gave me frequent updates in regards to my shipment. Her attention to detail in this process, really made it an easiest situation.

Within 48 hrs after I made my purchase at the King showroom, Rolan contacted me via email to give me information regarding the build time and when I could expect delivery of my pieces. It turned out that we had a vacation scheduled during the expected delivery window so Rolan kindly worked with us to ensure there wouldn't be any issues and the day after we returned home we got our beautiful new King sofa chair delivered - we're very happy and satisfied, thanks Rolan!

Order no: SOM25110377
Arrogant Business with small print T&C.
Upon goods arrival, they refused to give me delivery schedule till I make payment. Which I did not like, as I told them I will make payment in advance of delivery, I just need to know when you will deliver.
Delivery team was equally non-counteous, they refused to help me move my old sofa. I was alone at home and you can imagine my difficulty and embarrassment on their attitude and refusal.

Great communication, delivered on time in perfect condition, professional staff

Had an issue with an armrest upon delivery, but John Paul handled everything promptly and a technician was sent to fix the issue.