Kirobrands Reviews 255

Ordered a single pair of glasses. Suddenly being charged for something else that I didn't order (actually don't know what since I don't have a copy of the billing) Never received a confirmation of the order so I can't reference it. Sure did make sure to debit my account though. Says you can cancel before shipment. If you use the cancel form on the website you get a message that the server is down. If you try to email using their support email, you will get a message say you need to enter a valid email address. Should have checked this out here. Hopefully my bank can do something

8/20/2026

Kiro Brands 844-223-1552 store+713332490076atshopifymall
312 W 2nd St
#3529
Casper , WY 82601

RE: 7/21/2025 Order # 21510 Authorized Return Requested for full refund $69.99 return to CC v0582
received: 8/4/2025

PayPal Resolution Center 844-368-6633 844-223-1552
PP acct # 1523489970508579591
Case #: PP-R-HAN-588383942 8/13/2025

RE: PayPal Transaction 7/21/2025 # 9DH827898T0863009

Send a Prepaid United States Postal Service (USPS),
Authorized Return Goods Label , immediately!

KIRO BRANDS' REQUEST TO RETURN THE 2 PAIR OF GLASSES TO AN ADDRESS IN CHINA IS RIDICULOUS

I refuse to comply with your demands and or risk that you will never receive these glasses if shipped to mainland China.
I will not misrepresent the character or condition of the goods to US Customs for your benefit as there is nothing wrong
with these glasses except that they were sold as something other than what was received.

These glasses are new and undamaged,
they are in original packaging and are able to be returned to your United States warehouse stock inventory.

Further;
These glasses were ORIGINALLY shipped TO ME Via the United States Postal Service (USPS),
from an address in the United States:
Shipping Dept
5744 W, Manchester Ave
Los Angeles CA 90045

Had I known that these were going to be fraudulently advertised as "mechanically self correcting" eye glasses (at 2 pair for $69.99)
Had I know that you were shipping "cheap 300 power reader glasses" which sell at retail for about $5.00 per pair
Had I known that Kiro Brand returns were required to be shipped to mainland China
I would have never ordered these glasses.

Your company has fraudulently represented this product and did not disclose your return policy at the time of sale!
Your company has pre planned your misrepresentation and deliberate deception to secure unfair or unlawful gain.
See these many Trust-pilot reviews and complaints:
Your company has compromised my relationship with PayPal and made PayPal complacent and involved in your FRAUD.
Your company has intentionally planned this costly return strategy and scammed many people who eventually return your goods and incur
a loss due to the "return shipping cost checkmate situation", You are at fault, You KIRO, pay the return shipping expense for your garbage scheme.
I will fight your dishonest and fraudulent mail order retail behavior and make a full claim to PayPal for the full amount of $69.99,
and file a claim and fraud charge accusation to the United States Postal Inspector Service as well.

Your offer is Declined !!
Send me a Prepaid United States Postal Service (USPS), Authorized Return Goods Label immediately!
Addressed to your company representatives at:
Shipping Dept
5744 W, Manchester Ave
Los Angeles CA 90045

As of 8/18/2025, after 1 month and 2 letters accusing them of deceptive practices, copies were sent to PayPal.

Kiro Brands as a third attempt, has sent a resolution to PayPal that the 2 units be returned to an address in the United States:
312 W 2nd Street
Casper WY 82601
I demand that Kiro Brands pay for the return shipping. This fraud is only being perpetuated by every action Kiro takes.

Send me a Prepaid United States Postal Service (USPS),
Authorized Return Goods Label , immediately!

Lee M. Novak

This company is selling 3.00 strength reading glasses, but saying the glasses will correct your vision at all distances. This is a total lie. The product is not at all as described. They say you may get a refund of the $40 cost by mailing them to China. If they are damaged in mailing you will not be refunded. That means you will pay for international mailing, but you won't get a refund.

Very bad customer service and product. Their product is not what it says it is and it is out of China. So if you have to send something back you have to send it to China and you have to pay for it. And then they tell you to say it's worth a lot less than what it really was worth. I don't know why then they offered me a partial refund if I didn't want to send it back to China and I never got my refund and they said it was because we don't do that anymore then why did they offer it to me? Very very bad experience

added 2 items brought price up to $194 when i felt I had ordered $24

Less than 1 to be honest.
Products are not as described then you have to pay return postage.
Then, trying to get your refund, they just fob you off.

Avoid the company at all cost.

These people are con artists, do not buy from them . The glasses are rubbish, I can buy the same one in a pound shop for £2.99. Tried to get my money back but you have to send them back to the USA, which is going to cost me again.

0 stars if poss
Total scam pair of poundland glasses arrived at best.
Go get yourself a pair in the pound shop as thats all you get sent,total rip off

Like all these reviews I wish I had come here first. Useless 3.0 glasses sent, not adapting, not light sensitive. Like others I was told to return to warehouse in China at my expense. Offered partial 40% refund to keep. I said I would accept 50%. They agreed, now three weeks later they said I can't get a partial refund after all because of an update. I am so annoyed with myself for falling for this scam.

Cancelled my order withing minutes!! they added over £100.00 of items that I didn't order and now I cannot get a refund without shipping the goods back.
They initially offered me 40% refund and then revoked it weeks later. This company break every trade law known to man - AVOID AVOID AVOID!!!

This comes from China…not the United States!!! I tried to cancel my order immediately after seeing the price they were charging me…but they wouldn’t let me…said I’d have to pay postage to return it to CHINA!! Sooo disappointed! They added something to my order that I didn’t want!!! Stay away from this company!!! Such a sad experience!!!

Order 1 pair to try and as an extra set of glasses. Ended up being charged and receiving four. Very nice saying I could return them for full reimbursement, so I tried. Yes for another $50 I can return them and with the clause being there that they would more than likely be found damaged upon return, I would receive no refund. Nothing but a ripoff. STAY CLEAR !!!
Just before midnight last night, I received emails from Kiro Brands apologizing and refunding all of my money. Therefore just on their email responses I am adjusting my review that if you want comfortable reading glasses, they are a good brand; they simply doing false advertisements which so many companies do.

They were advertised as glasses that would adjust for reading and distance. Should have known better. They sent +3.00 reading glasses I could have gotten from dollar tree. TOTAL SCAM! Very disappointed!!! If you want a refund you have to send back and pay for it. I WILL SAY IT AGAIN, TOTAL SCAM!!!

Total false advertisement. What I received was a nice pair of 3.0 reading glasses, nothing more. When I requested to return for refund I was given an address in China to ship them to. Lowest USPS rate was $45 which is more than the value of the product. Scam....

Sold glasses that do not work
Advertised as American product but made in china and returns have to be sent here
Scam do not buy them false advertising used as you are responsible for sending them back when they know the product does not work

AVOID AT ALL COSTS. There listening are made up and false, misleading and downright inaccurate. They do not mention they are in China and insist on tracking if you want to return any item. I unfortunately was gullible into thinking they were honest and wish I have read the reviews first. To get my money back I had to return the items which cost me £20.45. They flatly refused to help with the postage but to get my money back I had to return them. Please DO NOT buy anything from them.

SCAM SCAM.......SCAM....

Rip off company selling £1 reading glasses as something special for £25 Had a job with them but got most of my money returned avoid these scammers

I have been trying to get a refund from middle of july,i was promised 40% refund without returning goods please dont order from this company there service is terrible and they keep your money all you here from them is refund is processing

The worst ever scam company who have already conned you from the outset! No refund unless you "pay postage from UK to China" which will not cost them anything! Then they offer only a 40% refund if you don't return the eyeglasses which were "not fit for purpose" as they can't do long distance at all! Totally useless and made of cheap plastic material which you would not even get at Poundland for one pound!!! AVOID THIS FRAUDULENT COMPANY AT ALL TIMES and get a refund from your bank/credit card company