Kirobrands Reviews 257

The I brought was a joke. I cound not even use them for reading glasses.

This company is a scam. Their glasses are ordinary readers sold at an exorbitant price, and they have a pattern of adding additional charges on to your order without authorization. If you try to cancel the same day, they tell you to wait for delivery and return the merchandise for a refund. They will then delay, dispute, and deny a refund conditioned upon returning the merchandise to a number of different addresses, including one in China. I have had to elevate my dispute to PayPal to get my money back. I would never do business with Kiro Brands again.

Don't buy the phone charger that is supposed to stop your phone from draining power quickly. It absolutely doesn't work to slow battery drainage or repair lost power issues as claimed. It's false advertising and a waste of money.

I ordered from these in July and never recieved, I would give no stars if I could.
It's disgraceful how these company's rob pensioners

This is a scam. You think you are paying one price and you end up getting charged more. If you try to cancel immediately they claim your order is already processed so it can't be stopped. Then they tell you when you receive the item to return it for a refund. It's a scam.

I ordered the fantastic eyeglasses from kirobrands. I fully expected to get a FULL pair of glasses but received a pair of readers. When I contacted them for a refund I was sent an email with an address in China and was told that I would be responsible for the cost of shipping plus a ten dollar insurance fee which would made my loss double of the original cost. I am reporting this company to the FTC and hopefully they will be shut down.

They are a fraudulent company, that absolutely rip you off, I ordered a 24.95 item and I was charged $175.00 I immediately tried to cancel and the sent to my mailbox 6 hrs later that it cannot be canceled because it has already been shipped, now a week later it still hasn't been shipped and I tried to call support and it is a fraudulent line with no one to talk to.

I made the mistake of a late night purchase. When I got the confirmation from the company, 30 minutes later, I immediately emailed and said I wanted to cancel the order, partly because I decided I didn't want the item, but also because the added another item I did not purchase ($79)!! Received a email from them this morning saying they could not cancel at this time because they had already processed the purchase. The payment hasn't even processed yet!!! I will definitely discourage ANYONE from doing business with this company!!!

They have stole $200 with "smart glasses" that are just +3 glasses and are garbage. No returns info, nothing.

I ordered 1 pair of glasses received 4 that I was charged for they didn't work what so ever .Could not return because the cost for shipping was more than I paid for the glasses and they would not send me a prepaid shipping label.

Ordered 3 dog collars-received 3 “Just for Better Space” plug-ins. After 2 months of back and forth with them, I am still out $83.45 and they refuse to help in any way other than to offer a “discount” on the items I did not order and do not even want. MAJOR RIP-OFF. Avoid this company!

WARNING!! DO NOT PURCHASE FROM THIS COMPANY!!! If I could rate lower than one star, I would! Wish I had seen these reviews before ordering a pair of glasses. Totally dissatisfied about my experience with this business. Eager to take your money. Issues getting refund.

First issue: Big delay with receiving accurate info regarding tracking of product. Had to contact company and question status of order. Delay receiving product.
Second issue: Can only contact company via email.
Third issue: The product itself does not meet expectations or match the advertised description. Cheap plastic for which I was charged $39.99. Charged $14.99 for cheap plastic glasses case. Charged additional $14.49 for warranty. Total: $69.47
Fourth issue: When package was received, the label showed product being sent from Elk Grove Village IL. However, was told by company that I was expected to ship the product back to Shenzhen, China in order to receive a refund. Plus it was going to cost me additional money out of pocket to do so. Why? If it came from Illinois, I should have been able to return it to Illinois.
Fifth issue: The following statement was given in email to me..... "Additionally, I want to emphasize the importance of proper packaging to prevent any damage during transit. Please note that if the product is damaged upon arrival at our office, we may not be able to provide a full refund." This greatly concerned me, especially since the product was mailed in the USA and received by me in a small 5X8 thinly padded envelope. However, the company expects me (you) to ship the product to China in order to receive a refund! And that's assuming "they" don't "claim" there was damage during transit... preventing me from receiving a full refund. After having already paid nearly $70, and expected to spend more out of pocket to ship the product to China, do you really think I trust this company to give me a full refund after all this?! NOT!!!! I will be reporting this to the BBB.

I purchased an item to kill bugs in my house but it wasn't as I expected. I got permission to return it and it cost $60 to return it to China. I sent all the required documentation and now over 2 months later I have STILL not received my refund - just "please be patient" emails.

Brought vision changing glasses from this company, and the glasses were a piece of JUNK!!! I bought them with my credit card, and then they put another charge on my card that was fraudulent! I had to call my credit card company and get a new card. I took the glasses to my Eye Doctor, and he said that they were GARBAGE. DON'T BUY ANYTHING FROM THIS COMPANY. This nothing but a complete Scam!! I won't be getting a refund, because I will NOT give them another Credit Card Number.

Horrendous company.
Do NOT USE!
Fraudulent items sent, which are counterfeit
I decided not to make the final click to purchase 1 pair of spectacles. Yet a bill was issued - illegally.
4 pairs specs arrived!
I am owed £89.98 since July 2025
Numerous emails prove kirobrands.com a highly fraudulent company. AH,Hampshire Wed 24/9/2025

I should've looked for the reviews before buying anything from them!? Same thing as most everyone? I bought ONE, and somehow I was charged for FOUR, for "great savings". What showed up was poorly packaged, and one of the items didn't survive the mailing. No one replies, except via email, and the reply is the same. "Hey! There's nothing I can do. Sorry for the inconvenience." I HATE getting scammed from the outset, ie: getting 4 items, and being charged for more then the ONE item I wanted and bought!!!

Kiro brands supposedly shipped my item visa Express mail (USPS). Two weeks after item was reportedly shipped USPS reported putting the order in the unsecured rural mailbox on the road outside the campground I'm living in (I happened to be 600 miles away in Ohio doing annual doctor visits.
When I returned I looked in mailbox and only a collection of junk mail was in the mailbox.
Contacted USPS & they confirmed delivery was made, but since item was shipped via express mail was covered by insurance and the sender had to initiate the insurance claim. Kiro brands declined to do so.
I would have rated them lower than one star, but the system has to have on sta r.

DON'T BUY ANYTHING FROM THIS ORGANIZATION!!

I ordered for £99 and when I found out it was just cheap plastic, I sent it back. I provided proof of sending it back, they confirmed to have received it, but now nearly 2 months later I still don't have my refund. While in their website it says a refund should only take about 7-10 days. They just keep responding on my emails that my refund is in a cue. Seriously? For 2 months? I feel being scammed as well.

I ordered hearing aids for $158 and never received them. Don’t know how to get a hold of them. They just totally ask me out so I’m trying to find a way to get in touch with them so I can get my money back.

This item is a complete scam. I tried to return them, but I will not pay the shipping back to China.
The company knows they are taking 39.00 for a product that doesnt work!