kissskids.com Reviews 

38
TrustScore 2.5 uit 5

2,4

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Most of this rating is based on the time it took to get the product. The tracking was misleading. It was actually delivered 2 weeks after the tracking says it was delivered. The product is actually... Toon meer

Beoordeeld met 5 van de 5 sterren

I sent this to my grandson. He is in another state so I did not get to see his reaction but his mom says he was so so excited about it!! He loves all the pockets and his mom says it is well made. I... Toon meer

Beoordeeld met 1 van de 5 sterren

The absolute worst, misleading company. Product arrives (or not) from a slow boat out of china! No idea was ordering from china as website looks domestic. Ordered two personalized infant beenies on 1... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Do NOT order first it takes forever to get product. Ordering from Etsy or even temu is faster which is what I will be doing. The “sale” they have isn’t really one. And the material is cheaply made and... Toon meer

Bedrijf heeft geantwoord

2,4

Slecht

TrustScore 2.5 uit 5

38 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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2,4

Alle reviews

(38)

12 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

This beach blanket is extremely…

This beach blanket is extremely lightweight, which makes it a breeze to carry to the beach. It folds up neatly and fits easily into our beach bag. The custom name is a cute addition, and my child loves that it's just for them. The material is strong and has held up well to our beach activities. It's a great product that combines functionality with a personal touch.​

17 februari 2025
Beoordeeld met 1 van de 5 sterren

Heard nothing after placing an order

I made an order for one of the customize blankets with the baby name on it and paid through paypal, that was on February 1st but til today i haven't received anything, no information regarding my order no order number or tracking number or if my order has been shipped they just withdraw my money and that's it I have sent an email with no response, i have tried texting them twice in their website on the "chat with us" button with no reply, its either u send me the product or refund me, cuz am seriously disappointed with the way am being treated

1 februari 2025
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. I am sorry for being late. Could I have your e-mail address please, so I can check for you? Or you can try to contact our customer service email again for communication.

Beoordeeld met 1 van de 5 sterren

Never received product or refund

Never received the product.
They agreed to send refund.
Never received refund!
Rubbish company!

31 januari 2025
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hi dear customer,

We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. Refund approval will be completed within 5-7 business days and refunded to your bank. please wait patiently, thanks. If you have not received it, you can try to contact our customer service again.

Beoordeeld met 1 van de 5 sterren

Never received item and am not getting a response

I never received my customized beenie that I ordered for my son for Christmas. I didn’t know I was ordering from China. The site does not tell you that. So we missed Christmas. It’s now January 21 and I still haven’t received the item. When I follow the tracking number it says it’s delivered but we never received them. My order number is KKID59212. I’ve sent two emails and still haven’t heard back.

14 december 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Dear Customer,

Your order shows that it has been delivered to your door. If you have not received it, I recommend contacting your local post office for further assistance. Tracking number >> IN61PF500006029528. Their phone number is 1 (901) 300-0701

Beoordeeld met 1 van de 5 sterren

The absolute worst

The absolute worst, misleading company. Product arrives (or not) from a slow boat out of china! No idea was ordering from china as website looks domestic. Ordered two personalized infant beenies on 12/5, said shipping in 5 days. Still waiting month later. Missed Christmas hope I don’t miss winter!

2 januari 2025
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. We are committed to improving our services. Please feel free to reach out to our after-sales email at any time, and our customer service team will be happy to assist you with any after-sales issues.

Beoordeeld met 3 van de 5 sterren

Near-Perfect Item Despite Service Hiccup

A small point deducted from the service because there was no automatic query about personalization. But the direct communication worked really well and I am 100% happy with the item.

18 oktober 2024
Logo kissskids.com

Antwoord van kissskids.com

Dear customer, thank you for your love, we will continue to work hard to do better.

Beoordeeld met 2 van de 5 sterren

Poor quality

Took over a month to arrive and cheaply made! The print is so small!

25 december 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Dear customer, I am very sorry that you are not satisfied. We are committed to improving and appreciate your feedback. If you have any other after-sales concerns, please feel free to reach out to our customer service team, and they will assist you in finding a satisfactory solution.

Beoordeeld met 1 van de 5 sterren

No Response on Order

Please cancel this order. Thank you.
Michelle Busch

I placed an order on 11/28/24 and got a confirmation email on the order but I have heard nothing since. I sent another email to customer service but I have heard nothing. Is this a legit company?

27 november 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hi, I am so sorry for keeping you waiting. We are doing real and honest business. The order process is clear and reliable. Could I have your e-mail address please, so I can check for you?

Beoordeeld met 1 van de 5 sterren

Disappointed

Disappointed! I placed my order and haven’t heard from them other than my confirmation email. The tracking information doesn’t work and doesn’t show me anything. I paid extra for expedited shipping. I ordered 2 personalized beach towels and two personalized aprons for my grandsons 🥲

28 november 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hi, Sorry to keep you waiting. We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. You can contact our customer service email to check your order status.

Beoordeeld met 3 van de 5 sterren

The product is terrific but communications are ridiculous. …

The product is terrific & will be a great xmas present for my grandson. The company's communications, however, would be comical if it didn't look like I had been bilked out of £27. The bot that answered my query just disappeared after my 1st question. I was then met with silences until finally I was assured my item would arrive on 11 November 2022. I wrote it off as a stupid mistake & then an exact example of the advertised apron and hat arrived.

11 november 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Thank you for your continued support of our business.

Beoordeeld met 1 van de 5 sterren

Waited 6 weeks

Waited 6 weeks , nothing , then told my parcel was being sent to Staffordshire , I’m in York , Sent a dozen emails and they’re not responding , never use this company

20 oktober 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance. Our customer service has responded to your message via email and we hope we can find a solution.

Beoordeeld met 2 van de 5 sterren

Where is my order?

Ordered 3 ornaments in mid October. The tracking option doesn't work. I have no idea when or if these ornaments will arrive. Cleverly disguised Chinese company. Stay away.

15 oktober 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hello, thank you for your trust and order. We are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. If you have any questions, please contact our customer service email >>service@kissskids.com

Beoordeeld met 1 van de 5 sterren

Will Never Order From This Company Again!

This company does not even deserve 1 star. I ordered 12 of the Santa cloth gift bags for family members. The initials and each name were printed in a bright, neon pink, not a Christmas Red as shown is picture. I spent over 6 weeks communicating by email with company. They only offered 20% refund on a very pricy order. Still working with them for resolution. I have request phone # to talk in person with someone, and no # provided.

9 september 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.

May I know your order number or email please?We will check more details and provide you with satisfying solution.Please don't worry.
Your early reply will be highly appreciated.Thank you for your support.

Beoordeeld met 1 van de 5 sterren

Unhappy with the white apron and white…

Unhappy with the white apron and white lettering. I may have made a mistake not seeing where to change the color of the print but you cannot read the name and I am not satisfied. I contacted the company and they did not offer a solution other than me placing and paying for another order with a very small discount. Unsatisfactory customer service, I would not recommend.

16 oktober 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.

May I know your order number or email please?We will check more details and provide you with satisfying solution.Please don't worry.
Your early reply will be highly appreciated.Thank you for your support.

Beoordeeld met 1 van de 5 sterren

Wrong Products!! No replacements!!! Watch out

The company did not send a confirmation mail, and two products I definitely did not order. They did not offer a solution to replace, send the right products or anything. They offered to give me a 50% discount for future purchases. No thank you, not ordering again things I do not get at the end!

13 mei 2024
Review zonder uitnodiging
Logo kissskids.com

Antwoord van kissskids.com

We are sorry that you are not satisfied with the product and delivery time. We are trying to shorten the time of delivery. You can contact our customer service email >>service@kissskids.com to discuss your dissatisfaction and see if we can solve the problem.

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