The fitter was excellent and did the job well. However, the surveyor did not measure three of my kitchen drawers accurately, which meant the fitter was unable to complete his part of the work, as the... Toon meer
Bedrijf heeft geantwoord
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Absolutely amazing work on our kitchen! Opted to renovate the original kitchen instead of having a brand new one and honestly it looks brand new the work is that good. Matt and Luke worked so hard to... Toon meer
Bedrijf heeft geantwoord
The whole experience was quick and hassle free, from the first contact to the installation. The only recommendation I can give is a call or email the day before installation to confirm it’s still go... Toon meer
Bedrijf heeft geantwoord
Cindy, the rep was an excellent sales lady, I normally get 3 quotes but was satisfied with her honesty and help us to not waste money. It was a big job, kitchen and utility room and it was finishe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Is your kitchen feeling a little lackluster? A stunning makeover from Kitchen Magic will breathe new life into your kitchen! By replacing doors, drawer fronts, and worktops, we can completely transform your kitchen—at a fraction of the cost of a full re-fit. From design to bespoke manufacture and expert installation, Kitchen Magic handles it all, making the process effortless for you. Now that’s magic!
Contactgegevens
Kitchen Magic Limited, Forward Park, 315 Corporation Street, B4 7DS, Birmingham, Verenigd Koninkrijk
- 0121 333 2788
- customer@kitchen-magic.com
- kitchen-magic.com
4,5
Uitstekend
1K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Expensive and awful customer service
Experience with the salesman was very good. He bought loads of samples and explained that adding an extra unit could be done as requested. My jaw hit the floor when he gave us the quote. 9 grand to change some doors, replace the worktop and fit a single 60 x 60 unit. That was with a discount too. We asked if we could have some time to think it over which is when we were told we would lose our discount if we didn't go ahead there and then. Reluctantly we caved in mainly because we were told all work would be done in 2 days, which it was. Fitter arrived 2 hours late on the 1st day but he was driving to Kent from Birmingham so we excused the delay. The fitter was very good and stayed quite late on the 1st day due to arriving late. Upon completion we were happy and everything seemed ok.... Only it wasn't. Having had time to go over the work in detail, we discovered the worktop was wider at one end and 2 cupboards were now at an angle. We informed kitchen magic and assumed they would send someone round to have a look and put it right seeing as their policy is you pay 50% on day 1, 40% when work is finished and then the final 10% when you're satisfied with everything. Even the fitter who came back with a remedial the following week said it didn't look right. Despite this and before and after pictures being sent to them clearly showing 1 corner of our kitchen is now at a funny angle. Their excuse is putting it right would involve "adjusting the existing fixtures which falls outside the scope of the agreed work" even though the reason for our issue is they have measured the corner filler incorrectly. It's a shame because the rest of the kitchen looks great but for £9000 we could easily have had a brand new kitchen designed and purchased. 2 stars for the fitter but their customer service is absolutely atrocious. Either go elsewhere or hope kitchen magic get things right 1st time
15 april 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Darren,
Thank you for leaving us a review.
We’re glad to hear you had a positive experience when placing your order. Our pricing reflects the quality of the products and service provided, and all quotations are optional for customers to proceed.
Where promotions are time-limited, our representatives are required to make this clear. If no promotion is available at the time, our quotes remain valid for 30 days.
Our fitters work within a 2-hour arrival window to allow for travel and traffic conditions.
In relation to your comments on the installation, it is standard practice to complete installations on a like-for-like basis unless otherwise agreed. Our Installations Team has confirmed that the worktops supplied were like for like, and we have provided photographs taken at survey stage showing the original worktops, which demonstrate the same depth.
We have also attended the property to review the concerns raised. Following this visit and a review of the installation, including photographic evidence, it was confirmed that no additional remedial work was required beyond what was originally agreed, and that the installation was completed in line with the agreed specification.
For clarity, the final stage payment is due upon completion of the installation, provided there are no outstanding issues relating to the agreed works, in line with the payment schedule.
We do understand your disappointment however, the additional work falls outside the agreed order.
We’re sorry to hear you remain dissatisfied, as we always aim to achieve the best possible results for our customers.
We hope you can enjoy your kitchen moving forward.
Best wishes,
The Kitchen Magic Team
The kitchen looks great
The kitchen looks great , the installation went seamlessly , Mick the fitter was very friendly and answered all my question very knowledgeably , very pleased with the result
15 april 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi J,
Thank you for leaving us a review.
We're so happy that you are pleased with the final result and the fitter's work.
We hope you are enjoying the kitchen.
Best wishes
The Kitchen Magic Team
Lovely worktop but terrible aftercare.
Not so much the quality of any products but the way that I was treated by the company most definitely only deserves one star but because of the workmanship of a couple of fitters I have made it two.
15 februari 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Su,
Thank you for leaving us a review.
We're sorry to learn that you feel you have received poor treatment from us, that is definitely not how we want any customer to feel.
We have checked your order details and I can see that we have attempted to arrange a visit for some remedial work, but you advised you did not wish for us to attend.
Your guarantee is still active, so if you would like us to arrange the appointment, just let us know.
If there is anything you would like to discuss further, please contact customer@kitchen-magic.com
Best wishes
The Kitchen Magic Team
The fitter was excellent and did the…
The fitter was excellent and did the job well. However, the surveyor did not measure three of my kitchen drawers accurately, which meant the fitter was unable to complete his part of the work, as the wood was cut too narrow! Rather disappointing.
10 april 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi there!
Thank you for leaving us a review.
We're really pleased that you are happy with the fitter and their work.
Unfortunately, we’ve been unable to locate your order details from the information provided, so we’re unable to look into the door issue.
We trust the installation is now complete and you are enjoying the kitchen.
If you require any assistance, please send details to customer@kitchen-magic.com
Best wishes
The Kitchen Magic Team
The whole experience was quick and…
The whole experience was quick and hassle free, from the first contact to the installation.
The only recommendation I can give is a call or email the day before installation to confirm it’s still going ahead. That said, the installation was seamless and I must say Sam did a great job fitting the replacement kitchen cabinet doors extra. What a credit to the company.
1 april 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Lord Bickley,
Thank you for leaving us a review.
We're really pleased that you had such a positive experience and hope you are enjoying the kitchen.
We'll pass on your kind words to Sam.
Best wishes
The Kitchen Magic Team
Brilliant service from initial visit to completion
Brilliant service from initial visit to completion. Ali was very polite and professional - he completed all the work Incredibly well - making sure I was happy about everything. Would not hesitate to recommend Kitchen Magic.
31 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Rae,
Thank you for leaving us a review.
We're really pleased that you are happy with Ali and his work, and we will pass on your kind words.
Best wishes
The Kitchen Magic Team
Matt and Luke
The two fitters, Matt and Luke were fantastic. They were very pleasant and worked really hard to complete the work with minimum disruption.
Would definitely recommend Litchen Majic to others and thanks again to Matt and Luke.
23 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Helen,
Thank you for leaving us a review.
We really appreciate the recommendation and will pass your kind words on to Matt and Luke.
Best wishes
The Kitchen Magic Team
The commitment by staff to ensure we…
The commitment by staff to ensure we were happy with choices before installation . Charlie Thorpe our installation engineer was very careful in installation according to how to make kitchen look the best possible too.
20 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Corrinne,
Thank you for leaving us a review.
We really appreciate your feedback and will pass your kind words onto Charlie.
Best wishes
The Kitchen Magic Team
Kitchen Magic - Definitely worth trying
From the visit by the salesman to completion of the kitchen, the process was seamless. Our kitchen fitter Sanjay did a superb job and completed the job on time and was very tidy during the 2 days to give our kitchen its makeover. From our experience Kitchen Magic worked very very well.
23 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Ken,
Thank you for leaving us a review.
We are so pleased that you had such a positive experience and hope that you are enjoying the kitchen.
We'll make sure your kind words are passed onto Sanjay.
Best wishes
The Kitchen Magic Team
Vlod and Jacob
Vlod and Jacob the fitters were excellent. They spotted small flaws in the materials which I hadn’t noticed and had them replaced, this showed excellent attention to detail. I particularly wanted the colour of the original carcass to come through so time was taken to work around the adjustments that were needed to match up to the base units.
26 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi June,
Thank you for leaving us a review.
We're really happy that our fitters were able to showcase their attention to detail and hope that you are enjoying the kitchen.
Best wishes
The Kitchen Magic Team
Absolutely amazing work on our kitchen
Absolutely amazing work on our kitchen! Opted to renovate the original kitchen instead of having a brand new one and honestly it looks brand new the work is that good. Matt and Luke worked so hard to get all the work done in two days and can’t fault their work at all, very polite and very helpful with suggestions and answers. Very happy customer
27 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Chris,
Thank you for leaving us a review.
We're so glad that you are happy with the final result and will pass your kind words onto Matt and Luke.
Best wishes
The Kitchen Magic Team
EXCELLENT SERVICE
EXCELLENT SERVICE FROM START TO FINISH. COULDN'T WISH FOR ANY BETTER AND REASONABLY PRICED. VERY IMPRESSED WITH QUALITY OF DOORS. FITTED BY RYAN.
26 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Paul and Karen,
Thank you for leaving us a review.
We really appreciate your feedback and are so pleased that you are impressed with our quality products and reasonable pricing.
Best wishes
The Kitchen Magic Team
Professional installers
Wlod and Jakub were a good team of installers who took pride in their work. They were polite, professional, productive and respectful in our home too. A good experience using Kitchen Magic overall.
20 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Mark,
Thank you for leaving us a review.
We are so happy that you had such a good experience and will pass your kind words onto Wlod and Jakub.
Best wishes
The Kitchen Magic Team
You have a wonderful team
You have a wonderful team! They made everything so easy for us and it was installed so quickly! The installer worked in a very methodical, clean and tidy way. We love our new Magic kitchen!
20 maart 2026
Antwoord van Kitchen Magic
Hi Mrs Wilford,
Thank you for leaving us a review.
We're so happy that you love the kitchen and will pass on your kind words to everyone involved.
Best wishes
The Kitchen Magic Team
Very efficient service from beginning to end
Great service from first visit to end of work and very pleased with results.
9 maart 2026
Antwoord van Kitchen Magic
Hi Miss Bickley,
Thank you for leaving us a review.
We really appreciate the feedback and are so happy that you are pleased with the result.
Best wishes
The Kitchen Magic Team
Kitchen Magic is quite rightly named
Kitchen Magic is quite rightly named. From the start of my enquiry to the finish. All staff very polite and helpful. The fitter arrived on time. Ali had driven from Birmingham but arrived on both dates bright and cheery.His workmanship is to be admired and the pride in his work clearly shows. He was courteous and ever ready for that cup of coffee. Thank you Kitchen Magic I have no problem recommending your company.
23 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Frances,
Thank you for leaving us a review.
It's really lovely reading about your experience and we will pass your kind words on to Ali.
We appreciate the recommendation and hope you are enjoying the kitchen.
Best wishes
The Kitchen Magic Team
Antwoord van Kitchen Magic
Hi Keith,
Thank you for leaving us a review.
We really appreciate your feedback and hope you are enjoying the kitchen.
Best wishes
The Kitchen Magic Team
Efficient and Great Workmanship
Quick and easy to deal with, and installed with precision.
6 maart 2026
Antwoord van Kitchen Magic
Hi Paul,
Thank you for leaving us a review.
We really appreciate your feedback and hope you are enjoying the kitchen.
Best wishes
The Kitchen Magic Team
My lovely new kitchen
The guy who fitted the kitchen doors and work tops was so friendly and explained everything. He even cleaned up after himself which was a great help. I love how my kitchen looks now. I even enjoy washing pots now because the kitchen looks so good.
25 februari 2026
Antwoord van Kitchen Magic
Hi Patricia,
Thank you for leaving us a review.
We're so happy that you love the kitchen!
We'll make sure your kind words are passed on to the Fitter.
Best wishes
The Kitchen Magic Team
Didn't even bother turning up to quote…
Didn't even bother turning up to quote and measure up after the appointment was made, no text or phone call ..nothing...it's ok ill spend my money somewhere else
20 maart 2026
Review zonder uitnodiging
Antwoord van Kitchen Magic
Hi Chris,
Thank you for providing your details. We’re very sorry for your experience.
Due to an administrative error, your appointment wasn’t correctly added to our system, which is why no one attended. We understand how frustrating this must have been, especially with the lack of communication.
This isn’t the level of service we aim to provide, and we’re addressing this internally. We’d really appreciate the opportunity to put things right and would be happy to rearrange your appointment at a time that suits you, just let us know.
Best wishes,
The Kitchen Magic Team
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