Kkbags Reviews 192

It was nice backpack, I liked it for my niece.

I wrote a previous comment, Buyer beware. Shipping takes forever, but when the bookbag came, it was very nice and my daughter loves it! They got the lunchbox wrong, but I gave to a friend. It took forever but was worth it to my daughter.

I ordered a plain backpack for my daughter for her birthday and they sent me the wrong bag. The one they sent is for a small child and has a quote about God or something on it. I’ve sent multiple emails and are now offering me a $5 refund. Waste of money and I paid expedited shipping. You shouldn’t do business with this company.

17 days later. Still no backpack. They provided fake tracking and said it was on the way 9/20 . Still nothing

Horrible customer service! I ordered a backpack for my daughter.... Paid for expedited delivery! Not only did I have to contact them to find out where the bag was (it was not shipped immediately as promised) but when we finally received it, it lasted less than two weeks before the zippers broke off and was unusable.

I emailed customer service and was asked to send pictures of the faulty bag. After they received the pictures, I was told that they would send me a new bag but I would have to pay them $15 for them to ship it to me! Why would I have to pay for the new bag to be shipped after already paying for expedited shipping on the first bag and that bag fell apart right away!? At this point, I don't even want a new bag from them. I want to be refunded for the first item and the shipping charge! I will NEVER order from KK Bags ever again!

*And please note how KK customer service responds to each of these reviews. The representative tells you to contact him for further assistance but it's all a lie. I am able to share all of my corresponding emails with KK customer service if anyone would like to read. He offers you a replacement if you are willing to pay for shipping again for the new bag-meanwhile most customers don't receive their bag or it breaks right away, like ours did.

Do not buy from this company. I bought back in July i paid extra shipping to get it here by august. Waited, waited and waited and still nothing in September. I have emailed them multiple times and keep getting the run around. I finally emailed them told them keep the backpack and the money and I will post reviews and scam alert for them.

I ordered my daughters bag and it has not come yet we ordered the bag on the 4th and it's the 11th I don't recommend

Great quality and value! My daughter loved her new backpack and lunch box set. KKbags was the only place I could find black with daisy print which is what she wanted. Would definitely order from again. Thanks!

I would give zero stars. I'm currently trying to deal with customer service for a week now with no resolution. They have "ships within 24hours!" On everything. They collected payment in 24 hours but didn't even start processing my order for over 7 days. (I have time stamped recipt) I paid for 7-10 day shipping. So after 17days I contacted them to cancel my order.
At the time I requested the refund it hadnt been shipped yet or left the facility. They messaged me back saying they cannot refund my almost $50 after it had shipped. What? It Hadn't.
Once they got my cancel request they hurried up and shipped it right out! (So they are capable of getting it shipped in 24hours) and then messaged me back saying, sorry it's already shipped. That was super scammy and dishonest.
Within a few more days I had a bag, but not the bag I ordered. sigh... I contacted them again saying it arrived, its the wrong bag, and I need a refund. This is well into 3weeks now. 24 hours my foot. &I paid for 7-10day shipping. That's just a loss. That shipping $ will never be refunded. Not to mention I had to buy another bag bc this one just never came in time.
So now I've spent double. & purchased 2 bags. ( the other bag was not from them) I'm on a budget. The $ for the other bag had to come from grocery $ bc they still had my $45.99 held hostage. I told them they sent the wrong bag. Please refund my $. They said they made a mistake but it's close enough. That its the same bag just the wrong color.. to just keep it and they'll give me $15.
What?? Also it was to come with a pencil case and lunch bag.
It didnt.
I'm still trying to get my $ back as we speak. Almost a month of this nonsense.
Their next solution to avoid giving me the refund I've requested is to tell me to destroy the bag, send pics of it destroyed and they'll send me the correct bag. Again, what?? I don't need it. I had to Hurry and buy another since theirs was so late. Their 3rd offer has been to have me destroy the bag I recieved, (eat the $10 in shipping I guess) and after they get pics of the bag destroyed they'll give me a partial refund of $35.
I fully believe if I did that they would just never send the correct bag. They would never refund the $, and I would have nothing to even return bc they are insisting I destroy it.
This company is insane. I've honestly never dealt with anything this crazy. If I ever get my money back, I'll come back and update. Most likely though, I'm probably just out of $45.99 & almost a month of headache. It would've been less painful just flushing $45 down the toilette.
...& In case you are wondering, no the bag I got wasn't good quality. The material is thin, the bag is small and the print is blotchy/spotty.

I paid 47.99 for a bookbag set with a pencil case and lunchbox
I didn’t get the pencil case and lunchbox

Made my order on the 7th it's now the 26th and still my daughter's backpack, pencil box and lunch box hasn't made. Company is a ripe off, still hasn't emailed me back and doesn't have a customer service number, will never order from here again. Taking advantage of parents wanting to see a smile on their kids face. Total B.S

I was side tracked at how cute the backpack looks in the pictures and didn’t check the reviews. If only I had. I have a 7 year old so disappointed as she is still waiting on her backpack. It has been weeks of waiting.
Buyer Beware! It’s on the way. It’s on the way. My payment was processed immediately!

I ordered a backpack and lunch bag and it never came in and it’s been weeks since I ordered. The credit card was charged and I need the backpack for back to school. Don’t order here.

I brought my grandson a book bag they sent the wrong one can not able to find out how to change no number will work text messages don't work I will never order again

The product is horrible. Customer service is horrible. The company is horrible. Overall all it’s horrible! I will never be ordering from KK bags ever again. If I could I would rate it negative stars I would!

I ordered a specific KK bag 3 weeks. Later I received a Black backpack nothing like the one in the picture that I ordered, I emailed the company and they replied ,oh we were out of that one but you did order this one. (huh?) That made no sense. I'm trying to get my money back and they want me to jump through hoops and said finally well if you insist on returning it it will cost you a lot of money for postage. My reply is you messed up you're paying the postage ! no reply, l would not recommend this company. I do not know how they received any stars. Yes, I did contact customer service and any other email within their company, whoever would listen and that was their reply.

It’s been a whole week since I’ve order and I payed for 3-7 day shipping ans yt still has not came. Please do no order from this site. It’s sketchy and a scam! :/

I’d give this 0 stars! I ordered two bags for $86 and have not received them. I’ve emailed the company and haven’t heard a word back. Such a scam!

This is probably the worst place that I have ever ordered from. My mom ordered me a book bag from here so I can use it for school. We ordered it and my mom never got a confirmation email. They took $40 out of my moms account only for the book bag not to come at all. They won’t respond and are rude. Please do not get scammed like we did. DO NOT ORDER FROM THEM! ⚠️

Horrible quality. The backpack broke before my daughter even got to the first day of school. All three zippers broke as soon as I went to open the bag. Customer service response after sending pictures of the broken bag was “can’t you get the zippers fixed”!!! For $40 it’s not a quality product. A Jansport is the same price and they have great warranty service. Don’t waste your money!