Klicket Reviews 55

Very helpful, quick responses and got problems sorted quickly!

Had an issue with my booking confirmation not coming through. Reached out to Klicket and Joel replied faster than expected. He found my order straight away and resent everything. Super helpful.

I purchased 5 tickets through Klicket for the event “Winter Funland 2025 – Olympia London” for a total of £104.47.
The event was completely cancelled, not due to any fault of mine, but due to the event organiser / venue (Olympia).

Klicket themselves emailed customers clearly stating that:

the event was cancelled,

all customers would be automatically refunded,

and that no action was required from us.

Despite this written confirmation, Klicket refunded only £89.00, keeping £15.47 without any explanation. There was no breakdown, no justification, and no consent for this deduction.

This is unacceptable.
When an event is cancelled by the organiser, the customer is legally entitled to a full refund, not a partial one with arbitrary deductions.

To make matters worse, I emailed Klicket to question the missing amount, and no one ever replied. Complete silence. No customer support, no accountability, no transparency.

Promising a full refund in writing, cancelling an event through no fault of the customer, then quietly withholding part of the payment and ignoring emails is misleading, unethical, and feels like a deliberate practice to profit from cancellations.

This is classic “small amount” exploitation, assuming customers will not chase missing money.

I do not trust Klicket and will never use them again.
Strong warning to others: if an event is cancelled, do not assume you will get all your money back.

Waoooooo! Was a beautiful experience’ all
My questions were answered’
I was really happy!!!

Made everything easier for me

I booked my tickets and later realised the date was wrong I contacted customer service and Joel sorted it out within hours. Super friendly, fast replies, and I felt like I was talking to a real person who actually cared.

I made a mistake while booking by typing in the wrong email. I lodged a complaint, my ticket was promptly tracked and forwarded to me. Thank you so much

I had a bit of a panic after I accidentally deleted my ticket email just before the event. I messaged Klicket’s live chat and Joel was absolutely brilliant. He quickly located my booking, re-sent the tickets, and even sent a follow-up email to make sure I received everything.

The team were wonderful. We woke up this morning and my 5 year old daughter was very ill with a high temperature. There so accommodating and let us move the tickets to January

How good the companies like this are. Other ticketing agents make use of bots, but Klicket has actual human service.

It is such a relief to get to a ticket company that a human being picks up. I have used other websites in which you become trapped there with chat bots which do not assist you in any way.

There was an issue with a problem with my order not going through. It was the last minute tickets that had me losing my head but the support team was really helpful.

Had an issue with my booking , used the online chat to raise the issue . All resolved within 24hrs , great service

I ordered the wrong time slot for a ticket and it was fixed very quickly, by a real customer support agent, at midnight.

Excellent customer service from Joel and Robert thank you for helping us get sorted.

The Great ticketing platform site is also user-friendly and secure and when I called the customer care to change the time of my booking, Joel responded to me instantly. He was polite, highly educated, and solved my issue in a shorter period than I expect.

I was confused on some of the options of tickets to an event but Joel provided outstanding customer support. He also took his time to explain to me every step and ensured that I got everything before I made the booking.

Really fast response

Great customer service. Wanted to change the date on my ticket and received my new tickets with newly changed date within the same day that I requested. Really impressed! Would highly recommend.

The website is very user-friendly for booking tickets, and any requests to amend booking dates are handled promptly. Customer service is excellent—efficient, responsive, and professional. The live chat agents reply quickly to messages, which is especially helpful and much appreciated.