KMS Tools & Equipment Reviews 2.261

KMS TOOLS
November 2025

I’m in Ontario and in November of 2025, I placed several orders online during Black Friday sales. I requested my items be sent via courier and not Canada Post due to rotating strikes and delays.
Im glad to say my items were received well packaged, whole and in a timely manner by UPS and Fed Ex.

I had my eye on a few items and KMS had the best price on pretty much everything. But, having never purchased from them before, I wasn’t sure what kind of experience I would get. Luckily, I can state I would purchase online from KMS again and actually have done so after my first tool haul. I can’t speak of customer service or the people there as visiting is kind of hard, being on the other side of the country. But, if you buy online and are wondering how they rank, I wouldn’t hesitate to shop at this store.
I found in many cases,

KMS is quite aggressive with their pricing and that is what got me initially. Just a tip, ya gotta create an account to see the best prices on stuff. But, this is becoming a popular method used by online retailers now and is spreading. Anyways, doing so is worth it here as the savings can be substantial.

Thanks KMS for a positive shopping experience.

web sales are slow sometimes a week to ship. if possible order from amazon if times an issue.

They had the tool that I wanted at a good price and got it to me promptly, even with a postal strike going on.

Display failed within 1st week of use.
Took generator to Brothers Two for repair on Aug 6/25.
Nov 4/25 and generator is still not repaired.
I don't recommend this generator to anyone.

You have made me a new customer with KMS tools. I like the selection you guys have. It’s always tricky finding certain size driver bits, and you guys had them. I also like the selection of power tools, and the awesome ell known brand names. I look forward to continually looking for stuff that I need from your store. Thank You. Best Regards Chris Slater

South Edmonton store has some great staff. One guy spent half an hour going through the advantages and features of different tool cabinets with me. Detailed how each one was built differently (because he actually assembles the floor displays too) He really knew what he was talking about and showed me which one was a better deal for my dollar.

Me and my friends were walking around the store and I was being followed around by a worker named Adrian. I went and picked up one of the block sanders and he had made an unwarranted comment about not touching tool unless I planned on buying them. Overall it was a very unpleasant experience.

Was a great deal on Bosch 18V batteries that got me click'n the buy button and came to Ottawa in just bout a week... Many thanks boys n girls for good system.

Recently, I bought a Milwaukee M12 Heated TOUGHSHELL Jacket. Warning. Jacket does NOT come with a battery. ??? 2. On High heat setting, the batteries last LESS than 2 hours. LESS than advertised. 3. Milwaukee's MAP pricing is a JERK move!!! JTS

I have always had excellent service. Only concern is that I bought a Dewalt 12 in. Chain saw that was on sale. After several months in the box, I took it out and used it for about an hour when it quit. It has been returned to Dewalt for fixing but that is taking for ever. I need it now. Not KMS's fault.

Le produit à été livré plus rapidement que prévu et dans une bonne condition. C’est pour cela, que je délivre cinq étoiles.

Easy shopping and check out but took some time to ship but no biggie.

T'was my first time buying here. Made a call to find a product. Easy to reserve and pickup. Quick and efficient.

I recently had the pleasure of visiting KMS Tools and was thoroughly impressed by my experience. From the moment I walked in, every single staff member I interacted with was incredibly friendly, helpful, and professional. It’s rare to encounter such a consistently positive and welcoming atmosphere, which is complemented by their truly competitive pricing.

The team went above and beyond to assist me. They were knowledgeable, attentive, and genuinely seemed to enjoy what they do. This level of service made my visit an absolute pleasure and turned what could have been a simple shopping trip into a truly memorable experience.

This outstanding team has earned my full trust and future business. For anyone looking for a store with top-notch service, great value, and a staff that truly cares, I highly recommend KMS Tools. They are, without a doubt, a company that delivers on its promises.

Where to start?
Bought a lager sander on line , they needed to ship this item I had to email and fight with them to get the tracking info, after over 10 days I got that information from them.
Another 10 days go and the sander is laying on it side on a pallet, not strapped to the pallet but wrapped in a garbage bag. The Arbour shaft was bent and unusable.
Less care could not have been taken by this shipping department.
Buy from ANYONE else.

I came in looking for a tool and the staff was really helpful and showed me the tool I was looking for was on sale and there was a deal when buying.

The store is always kept in an orderly fashion. Someone is close by to give directions or information on products.
There is good value to be had on regular and sale items.

I'm a frequent customer; KMS has good pricing, good inventory, and helpful staff. I particularly appreciate the service and knowledge of Jeff Fransen, the store manager.

Went to buy a Milwaukee sander which I looked up online first and it said they had 12. A fellow helped me and said they didn't have any, which was fine as Home Depot had them on for the same price. I then enquired about a Milwaukee tool bag they had in their flyer and wanted 2 of them. The guy in tools directed me to the back of the store and said someone else would help. Here I was met with most unhappiest woman I have ever met in my life. She did not want to help at all. She kept sighing and rolling her eyes and pointed to a bin of Milwaukee tool bags. I looked through them and did not find the 15 inch one they had in the flyer. I finally convinced her to look it up and she said the SKU number in the flyer is for a 17 inch bag, not a 15 inch which I wanted. I suggest she should get into another line of work because she definately isn't suited for this job. What a total waste of time.

Living in New Brunswick, I found a great sale on an item that was available for in-store purchase only, and in only one location left in British Columbia. The online sales team made it easy for me to buy that item. Diligent, excellent communication, fast shipping, great service all around.
The tools selection and prices are competitive, so I will keep an eye on this web store.