Knog Reviews 

DO NOT BUY KNOG SCOUT BIKE ALARM!
Terrible, terrible experience with this so called bike alarm, impossible to get hold of anybody at knog and retailer I bought it from is no help what’s so ever!
purchased this 18 months ago - it’s never worked correctly since fitted, issues with connectivity, low volume and never holding its charge. in the end we did a full factory reset only to find it worked but would not disconnect with my iPhone, despite closing the app and disconnecting Bluetooth it constantly kept going off for over 3 weeks - after paying £50 plus I feel totally cheated and want my money back! But it’s impossible to deal with the clowns in Australia - nothing but a total con the alarm does not work - we had to put a hammer to smash it up to stop it going off constantly - try sending that back to Australia !!!

Do you not understand ?? i can’t get through to your customer services and claim - I’m in the U.K. and the retailer doesn’t want to know! I certainly will not be sending it back to you in Australia unless you pay for the postage!
What sort of company are you trying to operate in U.K. and offering no service to your customers - the retailer is Cycle Space, Whaley Bridge. High peak. So you should be talking to them!!!!

After spending some time comparing different bike lights, I finally decided to get the Knog Pro. The ordering process was straightforward, communication was smooth, and everything arrived well packaged.

I bought the Knog Blinder for my commuter bike. Quality is great, it looks and feels well made. The light setting options are perfect and easy to toggle through, with the highest setting able to provide comfort at high speed in pitch black conditions.

I have owned the Blinder Link rear light of a couple of years and it is mounted under the saddle and used at least weekly regardless of the time of year.
The mount had a structural failure which meant it no longer attached to my saddle. I contacted Knog in Australia via email to report the issue and sent a couple of photos. It had been a gift so I had no proof of purchase but James at Knog accepted the failure and has sent me a replacement free of charge. He also assured me that they had enhanced the design to mitigate the chances of this happening again.
The matter was resolve within 48 hours. Excellent customer support and service.

Top quality company both in terms of products and support. They are my Go To for bike and body lights for many years!

bought two, activated one upon receipt, seems to work , Waited to activate 2nd one, which is a dud, nothing works, followed all steps suggested on their site & noting except then the activated one and knog app started acting glitchy. A better concept than actual working product. Disappointed as I got them for upcomming trip and have no confidence I did anything except waste my time and money. I DID reach out to the alleged "customer service" but all I've gotten thus far is promises to assist but no actual help

I purchased the Scout Bike and, for a while, it worked well. Unfortunately, it then started continually beeping and I have been unable to resolve the issue.

I followed the guidance available on their website, searched online for solutions, and tried every reasonable fix I could find, but nothing changed.

The disappointing part is the lack of accessible customer support. There does not appear to be a customer care phone number, so I emailed as requested, but have not received a response. Appears they do not have a customer care team at all.

Happy to sell but not support

That said, after 2 days they did reply and since that time James has been helpful in trying to resolve the issue and said he will replace under warranty

Product very good (front and rear). Rear light with very long duration. Support of caustomer service was prompt and super collaborative to resolve problems

My experience with Knog has been excellent. Their customer service team responded promptly, provided clear information and handled my request with professionalism. It is refreshing to deal with a company that communicates efficiently and takes customer enquiries seriously. Based on this interaction, I would not hesitate to recommend Knog to others looking for well‑designed cycling accessories supported by reliable service.

I love the products - whether the tag for your luggage or the Bike Scout. brilliant products - easy to handle.
I had one technical issue with a Bike Scout and the support case has been handled with professional care - super easy to communicate all through the process and they replaced the product after a few tests.

I’ve had the Knog Scout for about three years now. Here are my experiences.
1. I keep my bike in the garage and arm the Knog, but as soon as I get back in the house, my phone loses connection to the Knog, yet I’m only 3 meters away! So they could nick my bike from the garage while I’m asleep and the alarm would not go off.
2. Every time I park the bike in a public place, I lock it and remove panniers, lights, pump, etc but in my rush, I rarely remember to whip out my phone and arm the Knog. It is so tedious to do all these little tasks just for a short visit to a shop.
3. When I arm the Knog, I sometimes test it by rattling the bike. It works. Good. But when I try to disarm it, I have to restart my iPhone to get the app to work. Very embarrassing in a public place.
4. I’ve never had my Knog bike stolen, but if I did I wouldn’t be too confident. Firstly, it wouldn’t work if I forgot to arm it. Secondly, it only works with iPhones nearby, as in extremely close proximity, so it’s gonna be useless in a rural area.

My solution was to get a Bikefinder (at 3 times the price). I don’t have to remember to arm it each time I park the bike. It connects with my phone anywhere in the world because it uses 3 different tracking technologies, including GPS. It is totally hidden inside the handlebars.

The only way Knog beats Bike Finder is that it emits an audible alarm, which will be off-putting to a casual thief. But if only you didn’t have to remember to alarm the Knog each and every time you park the bike!

In reply to your reply:
(1) Yes, there are 3 brick walls between my bike and my bedroom.
(2) What I meant was they could nick my bike while I'm asleep and my phone would not notice.
(3) The issues with the app: It's been like this from the word go. I have changed my iPhone and redownloaded the app a couple of times to no avail. I contacted Support, who advised redownloading. The problem is when my alarm is sounding, and I want to kill it, the app says it's connected; I then press the big red flashing button, but nothing happens. This forces me to restart my phone to make the app behave properly, and I can finally turn the alarm off.

When I park the bike at work, I have a lot of pfaffing around to do: remove stealable attachments and luggage, lock it twice to an immovable object. This takes time when I'm late for work. The final task is to whip out the phone and arm the Knog. If I arm the Knog and then touch my bike, the alarm goes off, and won't turn off until I restart the iPhone.
I hate having to do this in pouring rain, leaving my bags down on a muddy pavement.
First World problems, I know, but after 3 years, I still haven't trained myself to perform this "military operation".

The alarm is pointless and sounds like a broken kids toy even with setting 8 it can barely be heard. Signal is okayish to the phone but in a shop only a few meters away it cuts off. As for locating the knog. I just can’t see how the yellow cover deters thieves. If I was a thief I’d rip it off the bottle cage. In stealth mode it’s probably good but again it will likely arise suspicions in a few minutes from thieves. The app isn’t good either. If the app and device gets disconnected and while armed I’ve got to restart my phone again to disarm. Not the best invention or investment. Therefore I’ve decided to include an Apple gen 2 find my and concealed it in the frame. And also I’ve added a gps tracker.

It's a scam! It doesn't work! After 15 months of use, the tracker is out of order! The iPhone app is rubbish and only works half the time!! Considering the price, it's outrageous! I thought I'd be safe with my bike during my trip, but it just broke down and now it doesn't work! Avoid it!!! Especially considering the price!!

C'est une arnaque ! Ça ne marche pas ! Après 15 mois d'utilisation, le traceur est hors service ! L'application iPhone est nulle et ne fonctionne qu'une fois sur deux ! Vu le prix, c'est scandaleux ! Je pensais être tranquille avec mon vélo pendant mon voyage, mais il vient de tomber en panne et maintenant il ne marche plus ! À éviter absolument ! Surtout vu le prix !

Poor aftersales service, I bought a KNOG blinder 900, after four months it stopped working. I've made a number of attempts to get this returned via thier warranty to no avail, emails unanswerd. The product is now subject to a UK wide recall. it swinter and I cant use my bike without a light, so have had to shell out for a replacement.

Nice lights but unreliable battery life and general reliability not great.

We've owned multiple knog lights for 11+ years.
I keep going back for more because I like the look but I think I'm finally done.

The battery life is pretty poor. There is a way to 'reset' the lights but it doesn't have much effect. They also don't seem to give that much warning before shutting off.

Several lights have failed altogether - one will not power on after 2.5 years, several straps have failed, etc.

I contacted customer service about a broken lamp holder. Quick response and replacement holder sent just as quickly. Great, thank you!

Amazing customer experience

Knog Blinder 1300 fells out the mount very easy - other people on the www has same issues. Knog has extremely difficulties recognising a possible design error and only advise to click the light in properly even if it happens repeatedly for more of us. With a lot of KNOG product bought over the years this is very disappointing.

From user feedback
User reviews indicate that the Knog Blinder 1300's mount can be unreliable, with lights falling off due to bumps or insecure connections. The plastic clip mechanism has been a significant point of concern for many riders.
Mount Mechanism and User Feedback
The Knog Blinder 1300 uses a plastic clip that latches into the light's alloy body, which is then secured to the handlebars with a flexible rubber strap or a GoPro mount.
Insecure connection: Multiple users report that the light does not "positively click" or lock into place securely enough.
Vulnerability to bumps: The primary issue is that the light can pop out of the mount when the bike goes over even slight bumps or rough terrain.

The lamp I bought had to be destroyed after a year of use, and a replacement was generously announced and promised. Nothing happened! Almost two and a half months of waiting have now passed, and no replacement has arrived. I believe Knog is cheating me and simply withholding the replacement.

Had problems when I changed my iPhone, wrote to customer service and they replied with solutions and clear instructions on how to reset my knog scout with video. Managed to reset and set up on my new iPhone. Fast and responsive product and service team. They even offered to send a replacement of all does not work. Will definitely recommend it to friends.