Knoops Reviews 121

My morning chocolate order had to be abandoned because there is not enough staff. I waited 15 minutes and had to leave. I did go back after my appointment and the staff honoured my order but still it took 10 mins. Life is too short for mediocre hot chocolate

Was delicious and beautifully presented!

Expensive though my daughter says worth it… but I think for the price the staff should occasionally break into a smile! All look like they are working the most miserable job in the world

Amazing drinks.
But, the most miserable, unwelcoming, ungrateful staff that I've encountered in a long, long time.
What a shame. It really does mar the experience. And for what they charge - good service really ought to be included.

Slow service and immature male staff on a Sunday. Maybe it’s the end of the day and tired. Chocolate is excellent, just a shame about the staff.

Okay, so after my first visit to the Knoops in Exeter, I thought I’d give them another chance, what a total waste of time, walked in and was waiting to get served, a few staff looked at me but NOT ONE had the common courtesy to smile or say “be with you in a minute” just looked right through me, another customer who was also waiting, jokingly said “friendly bunch aren’t they” and laughed, well that was enough for me and for the 2nd time I just walked out. I saw what I can only assume was the ‘manager’ but he was far too busy walking around and trying to look important to talk to the customers. Dreadful place will NEVER set foot in there again that’s for sure, rude, unfriendly and absolutely NO idea about customer service.

Avoid this company at all cost, a company who is very good at wasting your time and ghosting too. New store in Exeter doesn’t know anything about allergen or good customer service.

I went to store just now very excited then disappointed to start, staff not informative on chocalate notes onky one size £620 a total waste staff not smiling or inviting, i work in town 2 door's away, i wont come again, i will leave it to other people for there thoughts interesting.

Was chuffing amazing and chocolatey.....
Can't wait for more to open up so I can get a full fat chocolate goodness fix anywhere!

I’ve never been much of a hot chocolate drinker but then I got introduced to Knoops and now I’m a convert! There’s so much choice so I’m yet to complete the menu but I’m a big fan of the 34% with a hint of lime or the white chocolate milkshake is epic!

I got gifted a box and am now hooked!!

Knoops in Richmond is such a great addition to the high street, which has lost so many great spots over the last few years. I initially went in for a hot chocolate (fabulous), but have since discovered their coffee is great too!

Fantastic hot and iced chocolate drinks!

Best hot chocolate I have ever tried and very friendly staff

Since discovering Knoops on Kings Road I cannot drink hot chocolate anywhere else. It’s amazing how many options there are! The staff are always really helpful and patient when you need help. Cannot forget how good their coffee is!

Excellent Hot Chocolate and Coffee!

Very exciting brand and I thoroughly recommend to any coffee or chocolate love.

I visited the store in Chelsea while travelling and had a great hot chocolate (I went with the 49%) and bought some more as a gift. Really helpful service for selecting my gift!