I ordered a pair of Koio sneakers and while they are as beautiful and well-constructed as I thought they would be, they were not a perfect match for my feet. I had to return them. Nevertheless, custo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It would be really interesting if they offered more affordable shipping options to Europe. I was so excited about making a purchase and went all the way through the checkout, only to find out that... Toon meer
Bedrijf heeft geantwoord
Koio's Sneaks are gorgeous! They do seem to run quite big (I wear a 9...ordered a 9, and they were 1.5 inches too long. It was a pretty monumental difference.) This being said, the return process was... Toon meer
Bedrijf heeft geantwoord
I had my package stolen off my porch and Jade was able to help me get everything figured out. Jade was super helpful, patient and communicative. It took quite a while and phone calls with the delive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Contactgegevens
Broome Street 407, 10013, New York, Verenigde Staten
- koio.co
4,0
Goed
346 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very helpful staff and great products
3 augustus 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much, visit us again!
friendly staff and comfy shoes!
3 augustus 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks for coming by!
Antwoord van Koio
We're glad we were able to help!
Lovely everyday shoes
Started with the grey ones, now getting the all white, and will probably get the black on white next
2 augustus 2025
Review zonder uitnodiging
Antwoord van Koio
We can't wait to see your collection grow!
Great customer service
2 augustus 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much, Kevin!
I’ve owned a few pairs of the Koio…
I’ve owned a few pairs of the Koio Capri white sneaker, and I must say the quality of the shoe has declined significantly over the last 3 years or so. Even with some leather care, the quality of the leather is abysmal - it simply doesn’t last longer than a few months. I don’t think this “middle market” leather sneaker is worth it - go for a cheaper shoe at ~$150 or a more expensive shoe at ~$450 and hope for better quality. At this price point, you are spending extra money for no reason.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Koio
Hi Brian,
We're sorry to hear about your experience, as it doesn't align with the Koio standard our customers have come to expect.
Every pair of Capris is still handcrafted in our family-owned Tuscan factory using the same premium Italian leather and time-honored techniques we've refined since 2015. Our craftsmen—who also create footwear for luxury houses like Gucci—take pride in creating sneakers built to last for years, not months.
What you're describing sounds like an isolated manufacturing defect rather than typical wear, and we absolutely want to make this right. We don't see your email here, but please reach out to us at hello@koio.co with your order details, and we'll make this right for you.
Your experience matters deeply to us, and we're confident we can deliver the quality and longevity you expect from Koio.
Stellar craftsmanship
Product, the Capri, is a beautiful shoe. Wonderful craftsmanship. You can feel the quality of the leather and tell that these are handmade. I loved them so much I purchased a second pair in a different color. Sizing, I am a 9.5 in Cole Haan sneakers and I ordered a 9 in the Koio. They fit well—not too roomy and my toes do not touch the end of the shoe.
Customer service was very quick and responsive.
28 juli 2025
Review zonder uitnodiging
Antwoord van Koio
Thank you so much for your detailed review, Carmine! Every pair of our shoes are handcrafted with the utmost care, and we're so glad you appreciate them.
Great service
Great service. Sneakers are comfy. Looking forward to wearing them!
29 juli 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks so much, enjoy!
Great customer service
There was a mix-up and I unfortunately didn't receive the size that I had ordered, but Koio provided a swift and fair resolution. Shout-out to Jade for being so helpful!
28 juli 2025
Review zonder uitnodiging
Antwoord van Koio
We sincerely apologize for that mix-up, and we're so glad we were able to help! Please don't hesitate to reach out if you ever need assistance in the future.
Great staff
Great staff, very helpful! Highly recommend the store!
27 juli 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks for stopping by!
Great quality and service here!
Great quality and service here!
27 juli 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks, Eric!
Great service and the shoes are great
Great service and the shoes are great. Been using the Koio capri’s for 3 years and its still holding it’s quality.
26 juli 2025
Review zonder uitnodiging
Antwoord van Koio
We're so happy to hear that, Reagan! Koios are built to last :)
Antwoord van Koio
We're so glad, Steven! Enjoy your Koios :)
Super helpful staff
Super helpful staff. Helped me find the right size. Super informative
26 juli 2025
Review zonder uitnodiging
Antwoord van Koio
We're so glad we were able to help you get the right size! Have a great day.
solid quality nice purchase thanks
solid quality nice purchase thanks
26 juli 2025
Review zonder uitnodiging
Antwoord van Koio
Thanks for your review, Christian :)
Antwoord van Koio
Thanks so much, Jack!
Great service
Exchanged my shoes and got $75 off in addition to the 15% sale. Super great!
26 juli 2025
Review zonder uitnodiging
Antwoord van Koio
We're glad you were able to take advantage of our sale! Enjoy your new Koios.
Great shoes and great customer service!
26 juli 2025
Review zonder uitnodiging
Antwoord van Koio
We're so happy to hear it! Thanks for your review :)
Everyone is super helpful
Everyone is super helpful. They helped me lock in color and size with ease.
26 juli 2025
Review zonder uitnodiging
Antwoord van Koio
We're so glad we were able to help, Jason! Enjoy your new Koios :)
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