I ordered glasses from Kooper Eyewear which arrived damaged and also were not of good quality. I was disappointed due to all the apparently good reviews they have. When I contacted them Genevieve... Toon meer
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I’ve had my ‘Charlie’ glasses for a couple of weeks now and use them daily - they’ve genuinely made a massive difference to my eyes and head when I use my phone so much. When I’m sat waiting a... Toon meer
Bedrijf heeft geantwoord
I have ordered a new set of blue light glasses from Kooper and they arrived very soon. Using them everyday and cannot fault them. Few of my friends already purchased them too since they are not only p... Toon meer
Bedrijf heeft geantwoord
I ordered some blue light glasses and I absolutely love them when I opened the package they was a scratch on the lenses. I messaged the customer service who then sent me a new pair straight away. I... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
WinOui 2026 est un casino en ligne orienté vers les joueurs francophones, détenu et exploité par The Luck Factory B.V., la même société qui gère Madnix Casino et Wild Sultan Casino. La plateforme est titulaire d'une licence Curaçao eGaming ainsi que d'une licence Anjouan Gaming, garantissant un environnement de jeu sécurisé et réglementé pour les joueurs à travers l'Europe et au-delà. La bibliothèque de jeux de WinOui est impressionnante — plus de 2 500 titres proposés par les meilleurs fournisseurs de logiciels du secteur, notamment NetEnt, Pragmatic Play, Betsoft, Yggdrasil, Wazdan, Relax Gaming et Fugaso. Les joueurs peuvent explorer une vaste sélection de machines à sous vidéo, de jeux de table comme la Roulette Européenne, le Blackjack et le Baccarat, ainsi que des jeux de grattage, du vidéo poker et du bingo. Les titres populaires incluent Sun of Egypt 3, Beasts of Fire, Rise of Olympus, Book of Anunnaki et bien d'autres encore. Presque tous les jeux sont disponibles en mode démo, pour jouer sans risque avant de miser de l'argent réel. Les nouveaux joueurs sont accueillis avec l'un des packages les plus généreux du marché — jusqu'à 1 000 € de bonus sur les 3 premiers dépôts et 300 Tours Gratuits. Le 1er dépôt offre un bonus de 100% jusqu'à 500 € avec 50 Tours Gratuits sur 5 Lions Gold. Le 2ème dépôt propose un bonus de 150% jusqu'à 250 € avec 100 Tours Gratuits sur Madame Destiny Megaways. Le 3ème dépôt ajoute un bonus de 50% jusqu'à 250 € avec 150 Tours Gratuits sur Curse of the Werewolf. Les conditions de mise sont de 30x le montant du bonus, sans aucun code promotionnel requis. Les promotions ne s'arrêtent pas à l'offre de bienvenue. Chaque lundi, un tournoi est organisé avec des prix pouvant atteindre 1 000 €. Chaque vendredi, les joueurs peuvent choisir entre deux offres de rechargement — soit un bonus de 50% jusqu'à 100 €, soit un bonus de 30% sans conditions de mise. Les week-ends apportent des opportunités supplémentaires de cashback et de bonus avec des prix allant jusqu'à 5 000 €. WinOui organise également des tournois réguliers avec Pragmatic Play, Relax Gaming, Yggdrasil et Boongo, avec des prize pools allant de 30 000 € à 500 000 €. Le programme VIP récompense les joueurs les plus fidèles avec des conditions de mise réduites et des offres personnalisées réparties sur quatre niveaux exclusifs. Le casino est entièrement optimisé pour mobile, fonctionne parfaitement sur tous les appareils directement via le navigateur, et prend en charge une gamme de méthodes de paiement sécurisées incluant Visa, MasterCard, Neteller, Cashlib et virement bancaire. Que vous soyez débutant ou joueur confirmé, WinOui offre une expérience de casino en ligne complète et divertissante, avec des conditions de bonus équitables et une sélection de jeux en constante évolution. www.winoui.com — Jouez de manière responsable. Réservé aux personnes de 18 ans et plus. Le jeu peut créer une dépendance.
Contactgegevens
Frankrijk
- support@winoui.com
- koopereyewear.com
3,4
Gemiddeld
40 reviews
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I ordered glasses from Kooper Eyewear…
I ordered glasses from Kooper Eyewear which arrived damaged and also were not of good quality. I was disappointed due to all the apparently good reviews they have. When I contacted them Genevieve in customer service was really helpful and made me feel at ease and helped me with the return process.
I have now returned the glasses and they arrived on 20th June but I am yet to receive my refund. I have tried twice over the last few days to email the support email to get in touch with Genevieve but I am getting undeliverable replies. I have tried to follow their store link on my original emails and it now looks like the store doesn’t exist. So not only am I a pair of glasses down, I am also over £40 down because I cannot get hold of anyone and my refund hasn’t been processed.
Would NOT recommend.
26 juni 2023
Review zonder uitnodiging
Great customer service
Great customer service, well organized and super fast
21 juni 2022
Review zonder uitnodiging
Antwoord van Winoui
Hi Mischa!
Thank you for your positive review and support, it means a lot to us. :)
We hope you have great week!
Best.
Amazing customer service, glasses awsm
Fast response, amazing customer service, glasses are really nice design and fit.
30 september 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Tereza
Thank you so much for your positive review. We work hard to provide the best customer service :)
Hope you enjoy your new glasses!
Best.
Quality Service
Quality Service. Glasses fit great and they got delivered in time. Thank you!
22 september 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Nastasiu
Thank you so much for your nice review.
We love you are enjoying your new Kooper glasses.
Have a beautiful day :)
Best regards.
Cheap crap material
Cheap crap material. You can buy their glasses on shein. Don't waste your money.
19 september 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Symone
I'm sorry to hear you are not happy with your purchase. We use TR-90 for all of our frames. TR-90 glasses are comfortable because they have a flexible quality. Since they are flexible, they can bend under pressure and contour your face comfortably. This flexibility also makes TR-90 glasses resilient to damage. Because the material is pliable, they are far less likely to break or bend from impact. TR-90 glasses are supremely lightweight.
If you are not happy with your purchase, you have 30 days after receiving it to ask for a refund. For more information about this, please email hello@koopereyewear.com with your order number.
Best regards,
Kooper Eyewear Team
The moral of the story is.....
I ordered the children's blue light glasses to be sent as a gift for both my grandchildren. The package was never received even though it had been marked as "delivered" by the carrier company. I opened an investigation with the carrier. No luck. I spoke with the head of customer service at KOOPER and she and the company agreed to re-send the order.
I received the glasses today and the grandchildren are getting cute protective glasses, but most importantly, a story from me about the honesty of this company and how they have earned my allegiance. Many thanks, Genevieve and KOOPER.
6 september 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Janice Marie
We are sorry to hear you didn't get your order. I personally checked with USPS and your order was successfully delivered on June 28th.
You can double check this information by visiting USPS tracking page: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=4&text28777=&tLabels=%2C9214490240609201630765
If you need to contact USPS you can visit: https://www.usps.com/help/contact-us.htm
Hope you have a nice day.
Best regards.
Great customer service
I had ordered from kooper before and unfortunately my glasses had broke so i ordered a replacement pair. There was problems with shipping yet Genevieve in customer care gave great service and really helped me out a lot. I finally received my new pairs. Thank you Genevieve!
25 augustus 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Alinka
Thank you for your patience and nice review. It's very important for us to hear from our customers to improve every day. We hope you are enjoying your new glasses and hope you have a beautiful day.
Thanks again!
Review: Sutton +Blue light pro glasses 😍
Love the glasses, suit perfectly. I am still testing them, but so far I’m already in love with them!
14 april 2021
Review zonder uitnodiging
Antwoord van Winoui
Hello, Lona!
We're happy to hear you liked the glasses, we love positive feedback. I hope you enjoy them!
Thank you!
Excellent customer service
Excellent customer service, answered questions quickly and resolved issue I had with a scratch on the lense easily. Really happy I purchased them and have recommended them to friends. I would opt for the gamer version as they block more blue light than the other models.
14 april 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Joan,
Thanks for your letting us know, we constantly work to imprive our customer and services, and I'm happy to hear we could solve the issue. :)
We really hope you enjoy your glasses :)
Thanks!
Troede ikke helt på hjemmesiden til at starte med
Troede ikke helt på hjemmesiden til at starte med men jeg tog chancen og bestilte et par bluelight briller og de er super gode!
De kom efter 1,5 uge ca, hvilken ikke gjorde mig noget.
Så kan klart anbefaledes!
18 maart 2021
Review zonder uitnodiging
Antwoord van Winoui
Hello Cecilie,
Thanks for your comments, we love positive feedback, I'm happy to hear you liked the glasses.
We really hope you enjoy them. :)
Thank you!
Soy muy feliz desde que uso Kooper
Soy muy feliz desde que uso Kooper, mis ojos descansaron y ahora trabajar al frente de una pantalla no es problema. Me gustan tanto que las uso todo el día !
Lo más importante fue comprarle a mis hijos para sus clases. Aman Kooper!
20 februari 2021
Review zonder uitnodiging
Antwoord van Winoui
Hola Sara,
Gracias por contarnos :)
Nos alegra mucho que haya visto la diferencia al usar las gafas. Espero las disfrute mucho con sus hijos.
Gracias!
It's a five star rating just for the…
It's a five star rating just for the customer service of the company.
8 februari 2021
Review zonder uitnodiging
Antwoord van Winoui
Hello, Nikiforos.
Thanks for your comment, we are working on making our services better every each time.
Take care!
Thank you :D
excellent customer service
excellent customer service! Very helpful and fast responses.
28 januari 2021
Review zonder uitnodiging
Antwoord van Winoui
Hello, Hansje.
Thanks for your feedback. We constantly work for improving our products and services! :D
Stay safe.
Thank you!
Excellent customer service
Really happy! Glasses came promptly, absolutely love them! Good quality and value for money. I ordered 2 pairs and returned one, and the customer service was fantastic from start to finish - regular updates and communication from the lovely team - Thank you!
22 januari 2021
Review zonder uitnodiging
Antwoord van Winoui
Hi Abbie,
Thank you! We're glad to hear you liked our products. We hope you enjoy your glasses :D
Have a beautiful day and take care!
Antwoord van Winoui
Hello Victor,
Thanks for your comments, we love positive feedback!
I hope you enjoy your glasses :)
Have a lovely day!
Absolutely amazing product
Absolutely amazing product. I always feel my eyes sore after I using my laptop. And this blue light glasses really good for my eye when I long time using the electric products. Also really good design. Fashionable to wearing it! Lots of different style can choose!!! Love it!!!
9 januari 2021
Review zonder uitnodiging
Antwoord van Winoui
Hello Chiko!
I'm glad to know you feel your eyes good in front of devices with the glasses.
I hope you enjoy your glasses and take care!
Thank you! :)
Worst company
Worst company. They took 2 months to send me the glasses, and when I called my bank to cancel the transaction which they did and when my bank contacted them they asked to me to take back the complain and they were going to refund me. It's been 3 months now and I'm still waiting for the money. I'm not the kind of person who will put a review even if I'm not satisfied with the service but honestly I never seen something like this before.
7 januari 2021
Review zonder uitnodiging
Antwoord van Winoui
Hello Charline,
I apologize for the experience you had. The holiday season was extremely busy and shipping companies had problems, which is why we sent you a replacement. This explains the time frame because a second package was sent. In fact, you got that second package in only 10 days (delivered on November 18th, according to the tracking number).
Regarding the chargeback, you submitted one to your bank without contacting us. This gave us no time to give a solution, regardless of this, we still proceeded with a replacement, which was delivered successfully. As we explained to you by email, here's some useful information about chargebacks:
"A chargeback also referred to as a payment dispute, occurs when a cardholder questions a transaction and asks their card-issuing bank to reverse it. ... If the bank rules against you, those funds are returned to the cardholder. If the bank rules in your favor, they'll send the disputed funds back to you."
The bank never took back the chargeback and the chargeback is on. I personally tried to refund you (we sent you screenshots by email), but it was just not possible. The credit card company has to authorize the bank, and the bank is the one who is going to refund you.
We apologize for the situation but since this escalated to your bank and credit card company (visa) there's no control on our part.
Hope you have a nice day and you can still reach us anytime by email.
Thank you
My sister did some shopping a couple of…
My sister did some shopping a couple of months ago on the website. when the glasses arrived I really liked the quality of the product. This time I am the one who does the shopping and once again I can say that the product is excellent.
6 december 2020
Review zonder uitnodiging
Antwoord van Winoui
Hello Juan Camilo
Thank you for your positive review and we are happy your sister and you liked ours products. If there's anything you need or you have questions, don't hesitate to send us a message to hello@koopereyewear.com
Have a great day and thanks again!
In love with Kooper glasses
I have ordered a new set of blue light glasses from Kooper and they arrived very soon. Using them everyday and cannot fault them. Few of my friends already purchased them too since they are not only protecting from harmful blue light but they are also super fashionable! Highly recommended if you are looking for blue light glasses👍🏻
8 november 2020
Review zonder uitnodiging
Antwoord van Winoui
Hello Karina,
Thanks for your comments, we love positive feedback, I'm happy to hear you noticed the difference and you liked the styles.
We really hope you enjoy them. :)
Thank you!
Nice styles and quick shipping
Nice styles and quick shipping. My headaches are gone and I can spend more time working with better productivity. Those lenses really work!
31 oktober 2020
Review zonder uitnodiging
Antwoord van Winoui
Hi Manuel,
Thanks for your comment. We are glad to hear you liked the glasses and you noticed the difference. I hope you enjoy them. :)
Thank you!
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