Kopalnica Online Reviews 

Odlično. Vse pohvale

Zelo prijazni in profesionalni. Toplo priporočam!

I recently purchased a toilet seat from Kopalnica Online and unfortunately, it arrived broken due to mishandling during transportation. Despite the initial disappointment, my experience with their customer service team turned what could have been a frustrating situation into a positive one.

Upon discovering the damage, I immediately contacted their customer service department to report the issue. I was pleasantly surprised by the efficiency and professionalism of their response. Within minutes of submitting my complaint, I received a prompt acknowledgement and assurance that my concern would be addressed promptly.

True to their word, the team at Kopalnica Online wasted no time in resolving the issue. They apologized for the inconvenience and took swift action to rectify the situation. In less than a day, they processed a full refund for my purchase.

What truly sets Kopalnica Online apart is its exceptional return policy and dedication to customer satisfaction. Despite the initial setback, their quick and decisive response impressed and reassured me of their commitment to providing top-notch service.

In conclusion, while the broken toilet seat was disappointing, the exemplary customer service provided by Kopalnica Online more than made up for it. I would not hesitate to recommend them to others seeking reliable service and support.

Promt communication,very helpful, delivery on tima.

Hitra dostava pošiljke. Vse ok.

Nakup preko spletne strani kopalnica-online. Si je potekal brez posebnosti in dostava v dogovorjenem roku. Sem kupil že drugo armaturo (kuhinjsko ter tuš) pri tem spletnem trgovcu. Sem zelo zadovoljen. Priporočam nakup kopalniške opreme pri njih.

Fast shiping. Great product.

I am shopping mainly online and the experience I had with my order was a definite disappointment. I regret choosing Kopalnica Online as a shop.
I had two problems with my order and for both I did not get a solution from the support: one part of the toilet system was missing, so the person, who was installing it needed to buy this part from a local shop in order to finish with his job. The support claimed that the part must be in the package, alas it was not.
The second surprise came when we opened the box with the toilet seat. The box was in good condition with no visible bends so it was shocking to find the seat inside broken. It is still in its original plastic wrapping, unopened. We received brand new broken item. I do not believe it got broken during transportation because of the mint condition of the box.
When called the shop, the support claimed there is no way to prove that we did not break it or it was not broken during transport. So they will not do anything about it.
Worst experience ever - you as a customer receive a package with one missing part and one broken item and you as a customer need to deal with it, meaning buy new parts yourself.
We were offered a discount for a new toilet seat. Why would anybody think that we might order again from the same shop? I mean - to receive a discount, buy a new toilet seat and receive a broken one again?
This is not how business is done - selling broken items. We will share this experience as much as we can, hoping to spare somebody from making the same mistake as us - ordering at Kopalnica Online.

Great service. Good prices, fast delivery. No issues.

Great product, service and fast shipping! Would recommend and order again!

Zelo primerna cena in kvaliteta.

Hitra dostava, dobro svetovanje.