Korean Air Reviews 73

The absence of smooth technology integration between Delta and Korean airlines is an oversight I would not expect. I was unable to obtain boarding passes or complete online check in with KE, in fact the kiosks at JFK airport indicated that KE had no record of my reservation, despite the fact that I completed check in on the delta website. I spoke with regular KE customers while waiting on the 40 min line at jfk and they told me that this is a common problem with KE tickets purchased through delta, in fact it is almost always the case. very stressful experience. also the flight took longer than I recall a plane flight to thailand ever taking. my wife wondered whether the planes are slower. maybe they just are more full, as it was packed.

I sent this email to Korean Air after an awful 'business class' flight from Seoul-Singapore:-

"While flying on the above flight in Prestige Class there was no extensive selection of wine as purported on your website, nor did the food remotely resemble how it is presented on the website: a selection of gourmet food with a range of options served on and in real crockery with the full beverage service. You may well suggest, as the cabin crew did that this is solely down to the current Coronavirus (Covid-19) regime affecting airlines. However, numerous online travel reviews conducted through the period of coronavirus including the large wave of domestic infections in Korea (August 2020) show that other flights running at this time have provided a service comparable to the one advertised. With this mind, it is clear that the reduction in service provided on KE645 was a cost-cutting measure and had nothing to do with the pandemic. For the catering service, everything was boxed or served in plastic. I was presented with two options for dining: "beef or seafood" and "red or white wine". When asking for a gin and tonic, I was told the "cocktail service had been withdrawn". I would like your detailed comments on this and ask if this is standard service on this flight.

On a separate note, I make it clear that had I known the service in Prestige Class was comparable to economy I would have opted for economy or with an entirely different airline, bearing in mind Singapore Airlines was offering a comparable fare for the same dates. To offer a service so distinctly different from that advertised is both misrepresentative and disingenuous. The current climate is an opportunity for airlines, such as Korean to prove particularly with their premium products that yours is an airline worth returning to when business resumes as usual. You will see from my email that this is not the case; it would seem that Hanjin is encouraging passengers to fly economy, or most likely with other carriers."

Korean Air keep claiming that they would not offer business class at this time due to Covid-19 but this cannot be the case as they are offering the full service on other legs. Furthermore, it can also be deducted, through reading blogs and analysing airline reviews on YouTube, that Korean Air have at times been providing the full service, but this is besides the point, as at the time of booking they were advertising a full service in Prestige class, with no disclaimer regarding Covid-19. It seems Korean Air are interested at cutting costs in business class at the expense of full fare paying passengers and using other excuses as a guise for their incompetance.

I have flown with Korean air quite a few times. The cabin crew is very helpful and tries to ensure you are feeling as comfortable as possible.

One down side is the expensive fares. Guess you get what you pay for.

By far my favorite airline - good food, great staff. I'm very satisfied with their amazing service.

We flew Korean Air to Sydney from UK and the COVID pandemic happened. We were due to fly home the 29th March and they managed to fly us back on the 28th. We are unbelievably grateful to them for getting us home during such a mad time. They had to change our flights a few times as borders shut down but they got us home. Their staff are outstanding and when we can finally get back to Oz they are the airline we will be using. Also, the flight staff are just lovely and made us feel so welcome. I can’t recommend them enough. Forget your traditional ‘western’ airlines (that cost way more with uppity staff...I’m talking to you British Airways) choose Korea Air, you won’t be disappointed. We usually fly to Australia every year and this had been our best experience so far.

Wir hatten vor der Covid19-Pandemie für den Sommer einen Flug nach Südkorea gebucht. Dieser fand zwar auch statt - trotzdem durften wir kostenlos stornieren und erhielten noch einen Tag vor dem Flug das komplette Geld zurück. Damit ist die Airline weit über unsere rechtlichen Ansprüche hinausgegangen, während viele Kunden europäischer Airlines noch auf das Geld warten, das ihnen rechtmäßig zusteht, weil die Flüge nicht stattfanden (uns ging das auch mit Ryanair so).
Wir rechnen das der Airline hoch an und würden sie jederzeit wieder buchen. Wir hoffen sehr, dass wir die Reise einfach um ein Jahr verschieben können und dass es Korean Air heil durch die Krise schafft.

best for their service!
I flew with them on business class & economy for more than ten years.
For Asian standard, the quality of food, and stuffs provided for long range flights are excellent.

I deducted one star for their inflexible price range, and for ethical issues that has been on Korean Media about that CEO of this group.

Worst flight ever!!
my great grandpa would have felt right at home.
Staff English is so poor and they are rude controlling and disrespectful.

I had all valid documents and was even pre passed for entry in my final destination.

But was denied my boarding ticket.

They wouldn’t even allow me to sign the waiver.

This has cost me a fortune in tickets.

I don’t not recommend flying Korean air if it can avoided.

I hope I don’t get sick from my forced stay in soul airport.

Flying with Korean Air is a sweet reminder of the good old days when every trip by air was a reason to celebrate. Customer service on-board, by telephone and at the local office is one of the very best in the industry. My only complaint is the *drastic* devaluation of their loyalty program coming in April 2021. I sincerely hope Korean Air survives the COVID-19 doldrums and postpones the the devaluation of SKYPASS points until 2023-2025.

The Korean Air servicedesk were very helpful, patient and friendly when helping us to manage many travel restrictions due to the COVID outbreak. Some people remembered us from previous calls and helped speed up the process. Not 5 stars because of the extremely long waiting times (which are understandable I guess).

A ce jour une grande satisfaction pour KA. Un bon service client, des facilités en ligne pour modifier, annuler etc...
J'ai pu modifier mon vol interne en Corée très facilement et ils m'ont même prévu un remboursement car les nouveaux billets étaient moins chers ET je n'ai même pas eu à le demander c'est automatique.
Les vols avec KA sont très agréables.

Tak for fantastisk flyvetur
Fra Seoul til Danmark.. Rigtig søde stewardesser og rigtigt god service.. Piloten var rigtig dygtig for kunne ikke mærke da han lettede eller landene
Kan klart anbefale dem..

Hot cabin, very slow and poor cabin serivce -u have to get up every time you want anyhting - totally disappering crew- No drinks before leav ing in BC ! Just a bad arline - avoid them on long haul