Jai passé une commande le 4/03/2026 pour un montant de 912.97 Euros a la sociètée Kraftdecker, le paiement à été encaissé le jour même et depuis plus aucune nouvelles, pas de réponse aux nombreux mail... Toon meer
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Lees wat reviewers zeggen
El envio ha sido rapido y todo bien. Lo unico que no traía manual y los enchufes son demasiados sencillos para estar aislados del agua de la intemperie, pero se soluciona sustituyendo por unos buenos... Toon meer
Compramos un generador 8.500w. El motor va bien pero el alternador no produce energía, está defectuoso de fábrica. Nos sentimos estafados. Hemos enviado cuatro correos y no contestan nunca. No se os o... Toon meer
Ho ordinato da KraftDecker diverse volte e ogni volta l'esperienza è stata impeccabile. mi hanno sempre consegnato utensili di alta qualità, puntualmente e senza alcun problema.
Bedrijfsgegevens
Geschreven door het bedrijf
KraftDecker is the best power tool retailer in UK, specializing in the sale of high quality power tools for professional and home use we shipping to all European countries.
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +44 20 3807 2351
- customers@kraftdecker.com
- kraftdecker.com
2,1
Slecht
26 reviews
Heeft nog niet op negatieve reviews gereageerd
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Excellent selection of products
Excellent selection of products! I found everything I needed in one place, and all of them are of superb quality and good price.
13 maart 2025
Review zonder uitnodiging
Poor service… poor quality - save your money
Recently purchased a generator from kraft decker, the 8.5kW AVR Soundproof Petrol Generator less than a week ago.
Literally turns on yet doesn't produce any power. Emailed and phoned to have no answer regarding the generator and even sent videos to show the issue. Had a mechanic look at the generator and it turns out it has a none working alternator.
Currently trying to contact them regarding this, yet again, no answer.
Save your money, dont buy from these.
Following up from this, no contact has been made by Kraft decker when It comes to the faults with there generator. Currently out of pocket due to having to buy a new generator due to faults with theres. No contact regarding return or any help, shameful behaviour from a company.
DO NOT BUY FROM THESE
2 mei 2025
Review zonder uitnodiging
Antwoord van KraftDecker
Hi Liam,
Thank you for your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced.
Please note that if you try to call and the line is busy, it’s likely due to high call volumes—we are currently receiving many inquiries, and unfortunately, it’s not always possible to answer all calls immediately. We recommend trying again a bit later, and we will do our best to assist you as soon as possible.
For any sales or general product information, you can reach our sales agent directly by phone who will be happy to answer your questions and assist with placing orders.
For technical support, returns, or warranty-related matters, we kindly ask you to send your request via email, as these are handled by our specialized team. You can expect a response within 24 to 72 hours, depending on the nature of the request.
We understand your frustration and want to resolve this matter properly. If you’ve already sent us a video and detailed description of the issue, rest assured our team is reviewing it and will be in touch shortly.
Thank you for your patience and understanding.
Best regards,
KraftDecker Customer Service
When I asked questions about my…
When I asked questions about my purchase I didn’t recieve any answers and when I rang it was an answering machine that cut out after 20 seconds without any information good thing about company I got quick refund for all my money
22 april 2025
Antwoord van KraftDecker
Dear Nelius Doody,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We sincerely apologize if you were unable to reach us or did not receive the support you needed at the time. Your satisfaction is very important to us, and we regret that we fell short in communication.
We're glad to hear that your refund was processed quickly — we always aim to ensure that any issue is resolved fairly and without delay.
Please know that we are actively working on improving our support channels and response times to avoid this happening in the future.
If there's anything else we can do for you, please don’t hesitate to let us know.
Best regards,
KraftDecker Customer Service
I ordered the product on 22nd April…
I ordered the product on 22nd April 2025 and only received confirmation of a sent to courier on 28th April 2025.
The courier then confirmed delivery will be 7th May 2025....over 2 weeks to receive it. Not good.
22 april 2025
Antwoord van KraftDecker
Dear Simon Kitchen,
We understand your frustration regarding the delivery timeline and truly appreciate your patience.
Please note that while we do our best to prepare and dispatch all orders promptly, the delivery schedule is ultimately managed by the courier service and is unfortunately outside of our direct control.
We sincerely apologize for the delay and any inconvenience caused, and we remain available to assist you with tracking or any further questions you may have.
Best regards,
KraftDecker Customer Service
Follow up from my previous review
Follow up from my previous review. Finally received my generator a little late but it arrived only to be the wrong one. I ordered a 7.2kw and got a 5.2kw that is a few hundred pounds cheaper than the one paid for. I have sent two emails now one yesterday and one today as they say they will be in touch within 24hrs. I've tried calling them on both days but the line cuts out after 20 seconds or so. Their website says trusted but I'm beginning to wonder about that now. Hopefully we can sort it out but let's see.
9 april 2025
Review zonder uitnodiging
Antwoord van KraftDecker
Hello Mr. Darren,
Thank you for your message.
After verification, we confirm that the model you received is indeed the KW6500 8.5KW, as indicated on your order.
The 5.2KW label indicates the maximum power available on the blue 230V outlet. This is not the total power of the generator. To benefit from the maximum power of 8.5KW, you must use the red 380V (three-phase) outlet, which is designed to handle the full load.
Therefore, there was no error in the product shipment, but we understand that this information may have caused confusion. Please do not hesitate to contact us again if you need assistance connecting or using the generator in the best conditions.
Sincerely
KraftDecker Support Team
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