Accountable for my mistake, but their return policy is predatory
I want to be fully transparent and take total accountability: I accidentally ordered the wrong year/model case for my key fob, and I didn't keep the original outer packaging. Those mistakes are completely on me, and I am more than willing to accept standard consequences like their 15% restocking fee to fix an honest mistake.
What I cannot accept is a company policy that feels intentionally designed to prevent returns on small items. When I reached out to customer support, their automated system offered a return label for a staggering $45. For a $25 key fob case that weighs a few ounces and fits in a small bubble mailer, charging $45 for a label is predatory. It would literally cost me more than the item is worth just to send it back through their system.
To their credit, support did inform me that I could choose to ship the item back at my own expense instead. While I appreciate having that alternative, forcing a customer to go out of their way to source their own third-party shipping just to avoid a flat-rate penalty fee is terrible customer service infrastructure.
The product quality seems fine, but Kustom Interior heavily penalizes the consumer for simple human error on minor accessories. Double check your cart, because their return process is a massive headache.